Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Table was delivered damaged and not quite best quality. It didn’t help that the delivery team could hardly lift the table out of their lorry and so asked to open it in the road and bring in piece by piece which they did. As the damage was very slight I kept the table to show my husband but he decided we shouldn’t keep it. Was offered a £70 reduction (table cost £650). Arranged a return but have to wait up to 10 days to be picked up and get a refund which isn’t good. We also have to repack it as the delivery men took all the packaging away, a disaster really and still waiting to hear from warehouse!”

Helpful Report

Posted 3 years ago

Thank you for your review Karen. I am sorry to hear that you were not happy with the table that you received. I can see that a collection has been booked in with the couriers who will contact you to arrange collection over the next 10 working days. Kind regards Roseland Furniture

Posted 3 years ago

“Previous purchases were good but the latest delivery arrived broken and it has now been over three weeks and there is no information on any replacement or pickup of the item which is sitting in it's box at my house taking up a lot of space.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you received a broken item. I have asked the customer service team to look into this and get it rectified for you as soon as possible. Best regards Roseland Furniture

Posted 3 years ago

“very good will recomend roseland furniture to friends”

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Posted 3 years ago

“arrived ok”

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Posted 3 years ago

“Absolutely love my console table was easy to assemble and looks lovely”

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Posted 3 years ago

“Small telephone stand. Minimal assembly, (14 screws). Looks good. Delivery excellent, would use Roseland again.”

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Posted 3 years ago

“Excellent service. Good delivery. Good quality furniture.”

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Posted 3 years ago

“We are very please with our purchase of a coffee table it looks lovely in our lounge and its well made . The delivery was very quick and the delivery drive was very helpful .thank you .”

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Posted 3 years ago

“TV stand badly damaged. Collected damaged one 2 wks ago - still not delivered a replacement Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that your replacement has been dispatched today. I am sorry for the delay in receiving your replacement. Kind regards Roseland Furniture

Posted 3 years ago

“Excellent sideboard, very happy with service”

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Posted 3 years ago

“A good piece of furniture which was exactly as described on the website and just what we were looking for. Good job!”

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Posted 3 years ago

“Excellent delivery excellent goods very pleased”

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Posted 3 years ago

“Delivery was both quick and efficient. Will use again once the other item I want is back in stock.”

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Posted 3 years ago

“Great product, have bought from Roseland furniture previously and I can’t fault them”

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Posted 3 years ago

“Amazing quick delivery from order day. Lovely bit of furniture, well made. No issues whatsoever, would use again.”

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Posted 3 years ago

“Fast delivery service & return process.”

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Posted 3 years ago

“I recently purchased a TV unit. It's lovely. However I did make contact via the website to say that I was notified at 9am on the same day that the unit was to be delivered giving me no notice to make preparations and it was waiting for me outside my front door when I returned home from work. Luckily it wasn't raining nor stolen. Although its heavy and couldn't be easily carried away. I also advised that there was a little bit of damage to to top left corner. To date I've not had any acknowledgement of my contact. Customer services could be better, but overall a lovely piece and delivered within the specified time.”

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Posted 3 years ago

“Beautifully made.exactly like picture. Very pleased.”

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Posted 3 years ago

“Bought a small sideboard and am extremely pleased with it. It’s very well made and fits perfectly in my room. Came fully assembled which was an asset. Only downside was that it took over half an hour to remove the very substantial protective packaging!”

Helpful Report

Posted 3 years ago

“I ordered an ivory bookcase. The delivery was quick, although I found communicating a safe place with the delivery company impossible - their website was very complicated, and I needed to set up an account etc. In the end, I gave up, and they left it outside my house. Thankfully, my neighbour took it in. The bookcase turned out to be grey, not ivory. I sent it back - a quick and efficient process, although I was charged £20. Five days on from it having been picked up, I am still awaiting notification of them having received it, and information about when my refund will be made. I've not been massively impressed, I have to admit.”

Helpful Report

Posted 3 years ago

Thank you for your review. If you would like to leave instructions for a safe place in the future then please just add a note when placing the order on the website. Unfortunately, once the goods have already been despatched, it can be tricky to then get these instructions to the delivery driver. I can see that your refund was processed yesterday 11.10.21 when the goods arrived back into our warehouse. I am sorry that you have not been impressed by this. Kind regards Roseland Furniture

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews