Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service delivered within days of ordering and good quality, I would definitely recommend this company and surely use them again Thankyou”

Helpful Report

Posted 4 years ago

“Not as ordered so didn’t match the first purchase. Abbey oak was ordered but received natural oak. Delivery man not very pleasant or helpful”

Helpful Report

Posted 4 years ago

Thank you for your review. I have just searched our records and can see that you have ordered items from two completely different ranges. Your original purchase was for a London Oak item and your second item was from the Abbey Light range. Kind regards Roseland Furniture

Posted 4 years ago

“Excellent , attractive & well made product but I am so sad range has now been discontinued. Sideboard is in porch & often commented on very favourably by visitors.”

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Posted 4 years ago

“I looked hard and long at this Item, but I was extremely happily I selected this piece of Furniture, it completely resolved all my book storage problems Many Thanks Very satisfied Customer”

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Posted 4 years ago

“We bought an oak coffee table it’s very well made”

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Posted 4 years ago

“Customer services rude and unhelpful, didn’t wanted to hear they were behind and deal with their delivery partners who have all their drivers sick with Covid?! Two wardrobes I e ordered end of July s’aimer to be delivered within 5-10 days, with no guarantee to deliver any time soon! And they wont refund me immediately after asking them to cancel the order, because the same delivery partners that are holding my items have to deliver the items back to them and only then I can get my refund?! Awful”

Helpful Report

Posted 4 years ago

Thank you for your review. I can see that you wished to cancel your order due to the couriers not being able to deliver the goods in time for you. I can see that we have asked the courier to return the goods to us for a refund. Once they confirm that the goods are on the way back then we will issue you with your refund as requested. Kind regards Roseland Furniture

Posted 4 years ago

“Second piece of furniture that we have purchased good quality and very quick delivery.”

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Posted 4 years ago

“Roseland as a company we’re very good at responding to my complaint and quickly arranged collection and refund of the damaged items. Great customer service. However, Roseland really need to investigate their warehouse / quality control. The items I received were badly damaged and there was no quality control stickers on the items, therefore I can only assume they didn’t go through checks before being packed, and I received a bad quality product. Roseland were great at sorting it out, but it does mean I will not purchase from Roseland again as I cannot trust the product.”

Helpful Report

Posted 4 years ago

Hello Debbie Barras, Thank you for your feedback. We have passed this on for consideration by the manufacturer. We are sorry that this did not meet your expectations this time. We do hope that we can be of service in the future despite this . kind regards Roseland

Posted 4 years ago

“I was very pleased with the quality of the furniture. The service provided by Roseland was excellent.”

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Posted 4 years ago

“I received two bookcases in a row that were damaged. Really disappointing quality.”

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Posted 4 years ago

Hello, We are sorry that your order did not meet your expectations. I am sorry that we could not come to a happy conclusion for you this time. We do hope we can be of service in the future. Kind regards Roseland

Posted 4 years ago

“Good service, parcel was well wrapped and arrived promptly. The furniture was excellent quality and I highly recommend.”

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Posted 4 years ago

“Lovely piece of furniture. Fits exactly where I wanted it. Very fast delivery, fits most of 5he things in I wanted. Very well made. I needed a very narrow piece to fit in the gap near my chimney.”

Roseland Furniture 5 star review on 16th August 2021

Helpful Report

Posted 4 years ago

Hello Heather Baxter, We are delighted that you love your item, it looks fabulous in place. We do hope we can be of service to you in the future. Kind regards Roseland

Posted 4 years ago

“Fantastic service easy to use Internet. Highly recommended you and your products”

Helpful Report

Posted 4 years ago

Dear Carol We are so pleased you like your item, it does look good in situ. We do hope that we can be of service in the future . Kindest regards Roseland.

Posted 4 years ago

“Good quality bookcase, ideal for our requirements. Staff easy to deal with and delivery went well - would buy again from Roseland Furniture.”

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Posted 4 years ago

“Very pleased with my chest impressed with the way it was packaged.”

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Posted 4 years ago

“After sales , delivery and packing very good, product poorly finished didn’t appear to be adequately quality control checked ,2 sideboards ( second a replacement) both had same issues of cracked paint on drawers and a general poor finish”

Helpful Report

Posted 4 years ago

Hello, We are sorry that we did not meet the expectations on the item you purchased. I can see that we resolved this for you. We do hope tat we can be of service in the future . Kind regards Roseland

Posted 4 years ago

“Delivery company used delivered bookcase a week late when it arrived had s hole in back panel and one of feet was damaged and had been painted over.”

Helpful Report

Posted 4 years ago

Hello Colin. I am very sorry to hear this. I have checked our system and can see that we have arranged to collect the goods for a full refund as requested. Best regards Roseland Furniture

Posted 4 years ago

“Fantastic service arrived ahead of delivery estimate and was kept fully informed the oak tv stand we bought is extremely well built and excellent quality”

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Posted 4 years ago

“Lovely unit Solid and very stylish would recommend 👌”

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Posted 4 years ago

“Stunning! Absolute quality furniture! Definitely going to be ordering more from the collection”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews