Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colours are not always what they look like on the website. Fast delivery and very quick in sorting out issues.”

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Posted 4 years ago

“Somehow you lost my order in transit and I have phoned roseland many times to ask about my order to be told different excuses on different days. Customer service is appalling.”

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Posted 4 years ago

Dear Diane Welsh, I have looked inti your order and tracking and I can see that you have a delivery scheduled for today 18th. I do hope all goes ok for you. Kind regards Roseland

Posted 4 years ago

“It’s really gorgeous, and so beautifully packaged. Fits so well . Thank you”

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Posted 4 years ago

“Wouldn't know it hasn't arrived yet”

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Posted 4 years ago

Hello Richard Robson. We can see from your order you have been contacted by the courier about your delivery. Please respond to them so they can confirm this for you. Kind regards Roseland

Posted 4 years ago

“I’m afraid that the promised delivery date from Roseland furniture was not met, so I am still not in possession of the product I paid for and have been told it will be another week! I telephoned the company to ask them to deliver earlier but they were not very helpful at all and kept blaming the courier and haven’t even come back to me. The delivery company they use apparently only deliver to each area once a week so they won’t even try to work round this if they cancel due to ‘sickness’ or any other excuse. I have no idea when my table will turn up but I hope that it arrives undamaged as the courier has had it over two weeks! It is a shame as there were other items I was going to order but this puts me off.”

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Posted 4 years ago

Hello, Thank you for your feedback , we apologise that the delivery ahs not met expectations for you. I can see that the courier has contacted you about your delivery on the 16th, they sent an email with a delivery day for you. We will send tis information again to you for you to respond. Kind regards Roseland

Posted 4 years ago

“The items purchased were fine as was the response to our phone calls. However , the delivery service was worse than awful. Because we were going to be away we asked for delivery to our daughter’s business. The initial ETA was between 6.02pm and 9.02pm, outside office hours so we waited till 9.30pm only to receive an email ,with a photo of somewhere no one recognised , saying there was no one to take delivery. There were then two further non deliveries before the goods arrived in heavily damaged packing. A week later a perplexed driver arrived saying that he had four parcels but couldn’t find them, our daughter explained that that was because they had already been delivered. In light of this experience we will think twice before we order anything from Roseland again unless delivery by a recognised outfit can be arranged.”

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Posted 4 years ago

Dear Graham Murrell, Thank you for your feedback and we are pleased that you like your items. We are sorry that the delivery was less than expected. We do have other couriers we can use if you were inclined to purchase again from us. Kind regards Roseland

Posted 4 years ago

“Excellent products at reasonable prices”

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Posted 4 years ago

“Beautiful chair, delivery on time. Thanks!”

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Posted 4 years ago

“Cannot say wether the furniture was any good as we never got it. Roseland may well be a good company, but they have chosen to align themselves with a terribly inept delivery company. Don't hold your breath if you're waiting for them to deliver.”

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Posted 4 years ago

Thank you for your review. I am sorry to hear that you did not receive the service from the delivery company that we would expect. I can see that you requested a refund for the goods and that this was processed within 24 hours from the point of your request. If you did wish to order anything in the future then please call us so that we can discuss the delivery options. Kind regards Roseland Furniture

Posted 4 years ago

“The tv unit was fine, just a little bit disappointed that the legs were only oak facings”

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Posted 4 years ago

“Very good service and delivery. Good information about their furniture.”

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Posted 4 years ago

“I did have a problem with the item I bought. Roseland Furniture resolved this satisfactorially”

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Posted 4 years ago

“Very nice and good quality product at a reasonable price”

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Posted 4 years ago

“Simply Beautiful Furniture. Arrived in one piece, not flat-packed and it fits the room beautifully. It arrived quickly, which was great as so many furniture deliveries take weeks! We have purchased from Roseland in the past but it was a few years ago and so you never know if the quality is going to be the same, but it surpassed our expectations. We are extremely pleased with our furniture and we will definitely be using Roseland again in the future.”

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Posted 4 years ago

“Very pleased with all furniture bought from Roseland - wardrobe, 2 chest of drawers and bedside cabinet. Delivered on time and good quality. Recommended.”

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Posted 4 years ago

“Very pleased with our purchases of Roseland furniture, it all looks very stylish and is of a very good quality. Also we were very impressed by the friendly customer service in the outlet shop in Truro. We recently bought items online and at the outlet. The customer service rating is for the outlet shop.”

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Posted 4 years ago

“One of my bar stools, was slightly damaged at bottom of leg , did find piece of wood in box and glued it back on. Apart from that I would give them 5star”

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Posted 4 years ago

“First delivery date cancelled. Notified of new delivery date only the day before - fortunately someone home! Otherwise no problem with ordering or delivery.”

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Posted 4 years ago

“Ordering was easy, delivery quick, items disappointing”

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Posted 4 years ago

“Very solid and well constructed set of shelves with a lovely finish”

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Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews