Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should I be asking for a replacement? Please see attached photos. Workmanship not great. Not expecting an absolute top class piece of furniture at this price but should be able to do better than this.”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that we have now set up an exchange for you as requested. Kind regards Roseland Furniture

Posted 3 years ago

“2 wardrobes orders both with damage”

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Posted 3 years ago

Thank you for your review Mandy. I am sorry to hear that your wardrobes arrived damaged. I can see that we have booked a collection in for a full refund as requested. Kind regards Roseland Furniture

Posted 3 years ago

“I am very pleased with my purchase. received within four days of ordering. Very modern and sturdy.”

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Posted 3 years ago

“Company good”

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Posted 3 years ago

“Very nice products. Looking at bedside cabinet next.”

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Posted 3 years ago

“Easy to buy from but delivery awful. First delivery damaged, Roseland contacted but only responded once. Courier company very bad. No communication, collection delivery at random times.Eventually sorted out. The Vietnamese furniture itself (the one not damaged) ids OK for budget prices. Delivery / courier / lack of comma Roseland and courier will put us off ordering again. Many people will be lucky and gave an A1 seamless transaction.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear that you experience was not satisfactory. I can see that we exchanged the faulty unit for you and that you are happy with your replacement. Thank you for raising that about the courier. We have asked for the courier to look into why this happened to avoid it happening in the future. Kind regards Roseland Furniture

Posted 3 years ago

“Very happy with the chest of drawers. Look great - the actual drawers are a little rough and ready in terms of the insides and the running in and out however considering the price and the fact that it came assembled I think these are absolutely value for money and would buy again. Came very well packaged - no danger of damage, and the delivery guy was lovely and carried it into the house for me.”

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Posted 3 years ago

“Really disappointing. Flimsy. Looks suitable for student accommodation but not much else. Would be better to look in IKEA”

Helpful Report

Posted 3 years ago

Hello, We are sorry you are disappointed in your items. We will contact you via email. Please respond so we can communicate directly with you. kind regards Roseland

Posted 3 years ago

“The vanity unit is lovely however the sink did not arrive until a week after the vanity unit. The vanity unit was damaged in 2 places and customer service were very helpful and offered a replacement however we needed the unit ASAP and only 10% was offered off the price in order to keep it!! So a little disappointing....”

Helpful Report

Posted 3 years ago

Hello, We are sorry that your item had some slight issues, we are pleased that we were able to resolve this for you, although sorry to hear you were a little disappointed with the resolve. Kind regards Roseland

Posted 3 years ago

“Good quality for the price looks brilliant well pleased”

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Posted 3 years ago

“Really good, strong chest of drawers. All assembled. Good storage. Looks really beautiful. Very happy with it.”

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Posted 3 years ago

Hello, We are pleased you are happy with you item, thank you for placing a 5* review. Kind regards Roseland

Posted 3 years ago

“Attractive and well made oak bookcases”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to place a 5* review. We are very happy that you like your item. We hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“Love my two pieces of furniture from Roseland, well made.”

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Posted 3 years ago

Dear Janet Hensby We are pleased that you like your items, thank you for your 5* review. Kind regards Roseland

Posted 3 years ago

“Lovely piece of furniture and it's going to look great in my new kitchen / dinning room. Very well packed and delivery driver's very obliging 10 out of 10.”

Roseland Furniture 5 star review on 22nd September 2021

Helpful Report

Posted 3 years ago

Hello Pam This looks lovely, we are delighted you love it. We hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“The small sideboard was exactly as described, and arrived less than 48 hours after I ordered it. Amazing service!”

Helpful Report

Posted 3 years ago

Dear Judith Thank you for the 5* Review, we are pleased you found the item you wanted. We do hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“Am very pleased with my recent purchases from Roseland Furniture.”

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Posted 3 years ago

“Very pleased with service and bedside drawer I recently purchased.”

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Posted 3 years ago

Hello Thank you for taking the time to place a review: We are pleased you like your bedside. Kind regards Roseland

Posted 3 years ago

“Good value, excellent quality”

Helpful Report

Posted 3 years ago

Hello, We are pleased you like your items, thank you for your good feedback. We hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

“Was quoted up to 6 weeks for delivery as one item was on back order, however the order arrived within a week so I was delighted. Didn’t get any delivery updates though so it was a bit of a shock when a guy turned up at 9pm on a Saturday night! This is not Roselands fault, it lays with the courier, but there was only one guy delivering! A 1500 sideboard? Box has a warning saying 2 person lift! There was no damage to the goods but the packing was damaged, hardly surprising given the guy was trying to man handle large items of furniture on his own! The courier is cutting corners and breaking health and safety rules. Quality wise I’d give it 4/10. The finish on the outside is ok so it looks nice, but the build quality is poor, the materials are cheap and the interior tells the story. The driver put the sideboard under his arm and carried it in. I was impressed at how strong he was, but then realised once I’d unpacked it that it weighed next to nothing. When I ordered “light” oak I assumed that meant the colour 😂 I believe the furniture is produced in Asia. I could be wrong but my guess is, it comes in to the UK and goes straight out again without any UK quality control? I appreciate this saves time, money and the environment on repacking, but it means any errors are not picked up until it lands with the customer. For example the TV unit I ordered should have had holes cut out behind the 2 shelves for cables. No holes!! have the tools so I did them myself, but not everyone would have been able, or willing which would cost time and money to rectify as well as disappointing the customer. You get what you pay for I guess. Just beware, based on the pictures on the internet they look comparable with other oak furniture suppliers (who are significantly more expensive) but these units are not solid oak and don’t come close to the quality. That said, I like them and they look fab! Does the job.”

Helpful Report

Posted 3 years ago

Hello David Tyler Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

“Items arrived promptly and packaged safely. I’m very happy with my purchase”

Helpful Report

Posted 3 years ago

Hello Henry We are pleased you like your items, thank you for the 5* review. We look forward to being of service again in the future. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews