Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only complaint would be that I bought my item online and paid the money but was a bit worried when I heard nothing past the first email saying that I had placed the order etc. I could not find any contact details other than a generic contact me email which I used to chase up information. However my email was answered promptly it would just be nice to be kept automatically updated on the progress of an order”

Helpful Report

Posted 3 years ago

“Quick delivery and reasonable price. However, I was surprised to see we had to put the settee together ourselves.”

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Posted 3 years ago

“Ordered Farrow Cream Triple Wardrobe With Drawers and Farrow Cream 2 over 3 Chest, very pleased with them, and quick service and delivery”

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Posted 3 years ago

“I have been trying to return a damaged item for nearly 3 weeks now....... I am still waiting for the couriers to contact me and cannot get a refund until they collect it. I have chased this request many times and getting no where.....”

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Posted 3 years ago

Hello Dave Harris, We are very sorry the collection has failed on first attempts, we can see that this has been re-booked for you. Kind regards Roseland

Posted 3 years ago

“Easy to order, kept informed of delivery , would use again”

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Posted 3 years ago

“Excellent quality. Great delivery service.”

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Posted 3 years ago

“Very pleased with the furniture we ordered was quick delivery and excellent service thank you”

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Posted 3 years ago

“Fantastic service off Roseland Furniture. Arrived 2 days after ordering it. One unit had a fault down the back but were more than happy to either replace or give me a partial refund. Replied to email and phone call within minutes. Well dine Roseland. Will definitely use you again for more furniture.”

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Posted 3 years ago

“Absolutely delighted with purchase, superb packaging fast delivery after ordering Thank you very much Roseland 1 vey happy customer.”

Roseland Furniture 5 star review on 17th September 2021

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Posted 3 years ago

Hello Helen Johnston Thank you for your review, your item looks lovely in place. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Beautiful table,heavy.Tiny chip corner of drawer also can see flaws on the surface sadly.”

Helpful Report

Posted 3 years ago

Dear Louise Smith, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

“Very slow at sending items out, so cancelled order”

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Posted 3 years ago

Hello Paul Wheeler, We are sorry that the delivery did not go as expected resulting in you having to cancel the order, the courier had experienced some extenuating circumstances at this time which resulted in some deliveries being slightly late . Kind regards Roseland

Posted 3 years ago

“Excellent well made product and fast delivery.”

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Posted 3 years ago

“Very pleased with purchase and service. Delivery was prompt with good communication.”

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Posted 3 years ago

“Refunds and collections are like pulling teeth with this company. They use literally the worst delivery company I've ever encountered. They failed to collect my item 3 times and were unable to explain why and refused to offer any compensation for completely wasting my time. The products they sell are perfectly fine, however if you shop around I've seen similar items on wayfair that sell for a third of the price. The book case that I had to return was designed by someone who hates books as the shelves were too short to fit any actual books on it.”

Helpful Report

Posted 3 years ago

Dear Sam Bryan We apologise for the delays in collection , we book these as soon as we are requested to . Couriers are then requested to collect asap. WE do expect them to collect at our request. We are sorry that you do not like your bookcase, we have several different options on bookcases, we are sorry you didn't like this one. Kind regards Roseland

Posted 3 years ago

“Beautiful piece of furniture, well made and fits perfectly in our lounge. Well packaged and delivered on time”

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Posted 3 years ago

“Extremely pleased with my furniture well made and enhances the home”

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Posted 3 years ago

“Roseland furniture were very helpful with my order. The courier however was very bad. Delivery dates were not met,information sent by courier was either inaccurate or not sent at all. Waited in on two separate days furniture did not arrive. Roseland staff were very good without their help I would probably still be waiting.”

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Posted 3 years ago

“very pleased with quality of bookcase and that it came fully assembled. Thank you”

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Posted 3 years ago

“I cancelled my furniture due to non delivery, three times I waited in due to the courier saying they were on their way, and three times no show. Then I get notification that it has been delivered and I signed for it!. To this day I still haven’t received my furniture!.”

Helpful Report

Posted 3 years ago

Dear David Weatherson, It was good to speak to you about your issues, I am pleased we came to a resolve. We do apologise for the delivery issues you had. Kind regards Roseland

Posted 3 years ago

“This is the third item I have bought from Roseland. The prices are very competitive and the furniture lovely. My latest purchase is a small oak bookcase. It arrived very promptly and very well packaged. I’m delighted with it.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews