Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,939 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

Roseland Furniture 5 star review on 3rd August 2022

Anonymous

529

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am very pleased with my recent purchases from Roseland Furniture.”

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Posted 4 years ago

“Very pleased with service and bedside drawer I recently purchased.”

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Posted 4 years ago

Hello Thank you for taking the time to place a review: We are pleased you like your bedside. Kind regards Roseland

Posted 4 years ago

“Good value, excellent quality”

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Posted 4 years ago

Hello, We are pleased you like your items, thank you for your good feedback. We hope to be of service in the future. Kind regards Roseland

Posted 4 years ago

“Was quoted up to 6 weeks for delivery as one item was on back order, however the order arrived within a week so I was delighted. Didn’t get any delivery updates though so it was a bit of a shock when a guy turned up at 9pm on a Saturday night! This is not Roselands fault, it lays with the courier, but there was only one guy delivering! A 1500 sideboard? Box has a warning saying 2 person lift! There was no damage to the goods but the packing was damaged, hardly surprising given the guy was trying to man handle large items of furniture on his own! The courier is cutting corners and breaking health and safety rules. Quality wise I’d give it 4/10. The finish on the outside is ok so it looks nice, but the build quality is poor, the materials are cheap and the interior tells the story. The driver put the sideboard under his arm and carried it in. I was impressed at how strong he was, but then realised once I’d unpacked it that it weighed next to nothing. When I ordered “light” oak I assumed that meant the colour 😂 I believe the furniture is produced in Asia. I could be wrong but my guess is, it comes in to the UK and goes straight out again without any UK quality control? I appreciate this saves time, money and the environment on repacking, but it means any errors are not picked up until it lands with the customer. For example the TV unit I ordered should have had holes cut out behind the 2 shelves for cables. No holes!! have the tools so I did them myself, but not everyone would have been able, or willing which would cost time and money to rectify as well as disappointing the customer. You get what you pay for I guess. Just beware, based on the pictures on the internet they look comparable with other oak furniture suppliers (who are significantly more expensive) but these units are not solid oak and don’t come close to the quality. That said, I like them and they look fab! Does the job.”

Helpful Report

Posted 4 years ago

Hello David Tyler Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 4 years ago

“Items arrived promptly and packaged safely. I’m very happy with my purchase”

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Posted 4 years ago

Hello Henry We are pleased you like your items, thank you for the 5* review. We look forward to being of service again in the future. Kind regards Roseland

Posted 4 years ago

“Great quality and even better that it arrived fully assembled. Lovely item”

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Posted 4 years ago

“Excellent service, really please with our furniture. Delivery was very quick compared to other much larger stores who were very unhelpful.”

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Posted 4 years ago

Hello Vic Baker, We are very pleased that you like your item, thank you for taking the time to place a 5* review. We do hope to be of service in the future. Kind regards Roseland

Posted 4 years ago

“Good quality product. Very fast delivery. Ordered 2 bookcases. Farrow grey. And then ordered a third. Fits beautifully into Georgian flat.”

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Posted 4 years ago

Hello, We are delighted you like the bookcases, thank you for the the 5* review. We hope that we can be of service in the future. Kind regards Roseland

Posted 4 years ago

“Item arrived damaged, obviously not been properly checked before despatch,it didn't happen in transit as the part was protected by the top and sides of table. No excuse for this,and contacting Customer Service is a joke. Will not use again Carriers you use are also rubbish,you book a time and date for return and they don't turn up,and this is nothing to do with the current situation,by reviews on Trust Pilot this has been going on a long time.”

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Posted 4 years ago

Hello Thank you for your feedback. We are sorry that we did not meet your expectations on your order, we rectified the issues you had very quickly for you. We replied on every step for you , we are sorry that you were unhappy with our customer service. Kind regards Roseland

Posted 4 years ago

“I renewed my sitting room with London oak furniture from roseland furniture and was most impressed with the quick delivery. The furniture is beautiful and I would not hesitate to purchase from roseland furniture in the future.”

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Posted 4 years ago

Hello, We are delighted you like your items , we look forward to hearing from you again soon. Thank you for the great feedback. Kind regards Roseland

Posted 4 years ago

“Arrived cracked and glad to say a refund was agreed in principle. Not yet achieved collection, nor refund.”

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Posted 4 years ago

Hello Wendy Olsen, We apologise your item arrived with an issue, this is not what we expect from our items and are disappointed the order did not meet expectations. We have contacted you via email on your collection. Kind regards Roseland

Posted 4 years ago

“Excellent choice, fast delivery and perfect product - couldn't have asked for more. Thank you!”

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Posted 4 years ago

Hello Clare We are very pleased you found what you were looking for. Thank you for the kind words. We do hope we can be of service again in the future. Kind regards Roseland

Posted 4 years ago

“Very happy with the quality of my chair. Looks lovely in my livingroom.”

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Posted 4 years ago

“I ordered a nest of small tables from Roseland early on in September. I finally received my delivery on Sept 19th. The tables are A1, perfect for my small flat. This was my first order and I am now planning to purchase other Roseland items. There was quite a problem with the delivery firm, XDP. They said TWICE that they had delivered but infact hadn’t. Roseland we’re so good, their Customer Care Team sorted everything out and kept me briefed. Superb all round. Thank you, Roseland.”

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Posted 4 years ago

Hello, Thank you for your feedback, we are delighted to hear that you love our items. We look forward to hearing from you again soon. Kind regards Roseland

Posted 4 years ago

“Beautiful furniture, top quality. Excellent service.”

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Posted 4 years ago

Hello, Thank you for your feedback, we are pleased that you like your item. We hope to hear from you again very soon. Kind regards Roseland

Posted 4 years ago

“Delighted with my purchase. Speedy delivery”

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Posted 4 years ago

Dear Anne Thank you for your feedback, we are very happy that you like your item. Look forward to hearing from you again soon. Kind regards Roseland

Posted 4 years ago

“Very good product, if a bit expensive especially with delivery charge”

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Posted 4 years ago

Hello Ian McGregor Thank you for your feedback, we are happy you like the bookcase, unfortunately some Scottish postcodes do incur a delivery charge, this is something we are unable to avoid I'm afraid. This is due to high costs to deliver to these higher areas, including the off shore Islands around our coasts. Kind regards Roseland

Posted 4 years ago

“Once again excellent service from Roseland. Very fast delivery, the wine cupboard arrived beautifully packed and in excellent condition. Absolutely delighted with my purchase, beautifully made and excellent value for money. I will certainly use Roseland again and will be recommending them to all my friends. Thank you Roseland great shopping experience.”

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Posted 4 years ago

Dear Sue Thank you so much for the lovely review, we would be delighted to hear from you again. Kind regards Roseland

Posted 4 years ago

“We ordered 3 items of furniture from the Surrey oak range . All items arrived within 3 days . The tv unit , coffee table & sideboard are beautiful , they came ready made , very well & safely packed , affordable prices & we are more than happy . Thank you !”