Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,933 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered two tall boys and when they arrived one had a leg broken off.....customer care team were most helpful and prompt via email and even called me! My replacement was delivered 3 days later and the broken one pickup! Excellent service and lovely furniture, will definitely order from them in future!”

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Posted 7 years ago

“For the price furniture was very good”

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Posted 7 years ago

“The furniture we ordered is really great quality, really happy with it. The courier service we received was not so good. The delivery information was inconsistent and the delivery was left outside without our knowledge.”

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Posted 7 years ago

“I'm really pleased with the waxed oak drawers and dressing table I bought from Roseland - good quality and look lovely in my bedroom. I was somewhat disappointed with delivery arrangements, which is why this isn't a 5 star review. When I ordered the website said "Order today for delivery by 31 May", so I did. The items eventually arrived on 6 June, after me phoning and enquiring twice. Communication was patchy and the only time I heard from the delivery company was the morning of delivery. If there were problems it would have been nice to be advised. Last time I ordered from Roseland my item came very quickly, so I think I was unlucky this time. I'd definitely buy from them again.”

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Posted 7 years ago

Please accept our apologies for the issues surrounding your delivery, however, we are glad to hear that you are happy with your items. If you do need anything further please do not hesitate to let us know. Kind regards, Roseland Furniture

Posted 7 years ago

“Good range of furniture and reasonable prices. Very helpful staff when i phoned with a query.”

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Posted 7 years ago

“Ordered the Roseland TV Cabinet which we are very pleased with and cannot fault the quality but problems with the delivery weren’t very good. Said it was being delivered one day and never arrived, the next day again never arrived. The day we said we were at a family wedding and was out until late evening and couldn’t have it delivered it was delivered. When we got home and we noticed it was left outside our property for about eight hours and we had to get it into our house ourselves. Having said all that we will be ordering more furniture in a couple of weeks. Delivery and communication needs to greatly improve.”

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Posted 7 years ago

“Very nice quality but has a slight flaw in the wood on the top but ok”

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Posted 7 years ago

Hello, Beverly. I am sorry to hear that your item has arrived with a flaw. Please pop us an email with some photos of this and we can take a look, for you. Kind regards, Roseland Furniture

Posted 7 years ago

“Unfortunately the courier failed to deliver on the advised day, waited in all day and just did not turn up even though the tracker said it was on the way, no communication or apology from courier!! Roseland did apologise on their behalf. The rearranged delivery arrived as planned, the packaging was phenomenal and protected the bookcase very well as it was in perfect condition when unpacked, the bookcase is lovely, good quality, well made and looks great.”

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Posted 7 years ago

Glad to hear that you are happy with your new bookcase :) Again, apologies for the delay with the couriers! We are always looking for ways to improve with regards to couriers, all feedback is welcome ;) Thanks for taking the time to leave your review.

Posted 7 years ago

“Telephone table and bookcase arrived very quickly and well wrapped up, plenty of padding. Very pleased with the items and good value for money.”

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Posted 7 years ago

So happy to hear that you love your furniture! Thank you for your review :)

Posted 7 years ago

“Right fit for the place we had in mind”

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Posted 7 years ago

Thank you for your review, glad to hear that you are happy with the furniture :)

Posted 7 years ago

“Just what I was looking for”

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Posted 7 years ago

Glad to hear that you are pleased with your furniture & thank you for your review :)

Posted 7 years ago

“Very happy with all 3 items I ordered from the White Padstow Range of furniture. Wardrobe came within a couple of weeks but the 2 chest of drawers took 3 Months to be delivered as they were out of stock at the time I placed the original order. I would use Roseland Furniture again.”

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Posted 7 years ago

Glad to hear you are happy with your new furniture, Padstow is a lovely range :) Thank you for your review! :)

Posted 7 years ago

“Package well no chips or scratches delivery persons nice happy all round.”

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Posted 7 years ago

Glad to hear you are happy with your furniture, thanks for the review :)

Posted 7 years ago

“Quality of furniture I am really pleased with, certainly value for money. Disappointed with delivery though, website says 1-2 days but courier takes up to 5 days, lost 2 days work/wages - no offer of compensation for their lack of communication with courier to provide correct timings. Staff I spoke to on the phone were very helpful and polite.”

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Posted 7 years ago

Hello, Amanda - Please accept our apologies for the delay with the couriers getting your items to you. We are constantly looking for ways to improve the courier services that we contract and appreciate all feedback from our customers. Thank you for your review and we are glad to hear that you are pleased with your new furniture :)

Posted 7 years ago

“Lovely sturdy furniture arrived as advertised , very well packaged and protected for travel. Lovely that most of what could be was already made up but other parts easy to assemble. Would have got 5 stars but I had sent message requesting if another item could be added to delivery and got an email saying I would receive response in approx 48 hours but I never did.”

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Posted 7 years ago

“Not expensive, friendly service.”

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Posted 7 years ago

“Just what we needed for a small landing space , so pleased with this purchase”

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Posted 7 years ago

“The product (TV Stand) was excellent value for money and nicely made. Unfortunately it arrived damaged which was not surprising as the delivery driver left it propped up on its end leaning against the front door, fortunately I managed to catch it when I opened the front door! The partial refund was acceptable as our new TV was arriving the same day. The staff dealing with this issue on the telephone could not have been better.”

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Posted 7 years ago

“Nice piece of furniture. Easy to assemble and just what I wanted.”

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Posted 7 years ago

“It looks super and quality excellent”

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Posted 7 years ago

Roseland Furniture is rated 4.5 based on 22,933 reviews