“Small UK parcel dispatched to me on 18th June, via "Royal Mail 48Hr" (within UK), but it's now 27th June and the Tracking still doesn't even show "In Transit" or "Out for delivery".
I appreciate there's less staff due to Covid-19 guidelines, but this is ridiculous.
Over the years we got a delivery of mail (or parcels) every day or two, but now it's one (maybe two) deliveries per week, and some parcels are received around 2 or 3 months late.
It's better than no service at all, but still a VERY slow unreliable service.”
“If u tell me my parcel is ament to be here on a day make sure it here for that day disgusting service if it’s naw going to be here for that day tell me it’s to be here that day or maybe after don’t just say it’s to be here today. OK I AM FURIOUS WITH USE”
“I am using royal mail for business daily 300 mix parcels and letters.
Last three months a lot of lost going to change them.
Not recommended.
Not trusted as 2years ago.”
“I sent a hearing aid to Specsaver 15 miles away, 1st class signe for. 4 weeks, it was delivere. Complaints fell on deaf ears, their's not mine. I sent a parcel to my brother in Cyprus 6 weeks ago !st class, tracke and signed for. They say it has left UK and is held up at Heathrow???? Why did they take my business if they knew? Write them off, don't waste your precious time on them.”
“4 outstanding package letter post still not arrived every thing was fine with royal mail 2 weeks ago but now there seems to be a hold up with the mail what's going on”
“Posted 2 parcels on 12/06/2020. One to Birmingham, one to Australia. Australian parcel arrived 22/06. Birmingham parcel still not delivered on 25/06! It's for a child's birthday. Useless!!!!”
“I am trying to run a business here we use first class mail for everything some are now taking 2-3 weeks by which time we have either had to refund our customers or send another item by another means only for the first one to turn up weeks later,Its costing me a fortune.Absloute joke.”
“Total waste of time . They cant deliver when there supposed to.. not helpful in any way and think everyone sits on there arses incase they come on a day they are not supposed to come ... shocking”
“Two tracked parcels, one of which I tracked all the way from China via Belgium both not delivered and go missing in my home town! Incapable, inadequate, outdated company!”
“Awful awful service. Royal mail should not be allowed to get away with their terrible service. Even if they only have a quarter of the staff due to the pandemic.
Why they can still advertise 1-2 days delivery when most first class post is taking 2-3 weeks is beyond a joke”
“Dreadful, badly run organisation - if only incompetence was a jailable offence! Appreciate difficult times but this is one organisation that has let themselves and the country down - again.
So long since had post the letterbox has healed up!”
“I have changed from queuing at the pharmacy for my repeat medication to using an app that arranges delivery to my home. This app uses Royal Mail for delivery. The first 2 deliveries went fine, the app uses packaging designed to be posted through a standard letterbox. The third time I came home from work to the dreaded 'red card' telling me that the delivery man had not been able to deliver the package for some unknown reason. So now I have to risk going down to the Royal Mail delivery centre and queue up. I went down yesterday to find that they had changed the opening hours and were shut. Half a dozen customers standing reading the small notice and swearing about the useless communication and service. Why does the Royal Mail seem to go out of its' way to provide a poor service?”
“1 month for a delivery, nothing is delivered on time, everything is late causing issues, RM should have a handle on this by now, your just really really annoying customers now and causing a lot of animosity.. Sick of you...you work 24/7 that's equivalent to 3 regular working days so in effect it took you 3 months to deliver one of my parcels, i wish retailers would stop using RM and courier everything instead, i have deliveries from France which come quicker than RM.. GET MORE STAFF.”
“So trash yeah maybe they are secure and safe but so are Hermes and dpd and they don’t take over a month to deliver a small package will never be using Royal Mail again. I ordered something off jd and it came with Hermes in 2 DAYS big up Hermes”
“My parcel was sent on weds this week first class still no mail at my address in over 3 days, how does it take this many days for first class, still no item as of yet, Monday will be 5 days,I also had another parcel a week ago that the tracking would no up date at all just saying sorry still not in are service yet wrong, why have tracking if its dont tell you when it will arrive, worse company I hate when I see it's royal mail. Come on sort it it out royal mail people say at home how working to waiting for there items my son's 10th bday stuff I just hope they come Monday.”
“They don’t even deserve 1 star, I ordered my parcel on the 1st of June, it was sent out on the 5th June by 1st class signed for, 15 days later and it’s not here, you can’t even track the parcel, it just tells you when they’ve attempted delivery, I’ve called Royal Mail and even they literally don’t know where my parcel is. Appalling”
“Normally I'm rather happy with RM, but today I was made really angry. My parcel was 16.2 cm wide in a couple of places (the box was a bit uneven) and it wasn't accepted as a small parcel. I had to stamp on it to make it those 2mm narrower! How petty and greedy! Ridiculous.”
“Royal Mail is really untrustworthy these days. It really doesn't deserve its Royal status.
Don't use Royal Mail unless you use tracking.
Other courier's seem to be better at not losing parcels or birthday cards. If it looks like it might have money or something valuable, chances are that you won't receive it.”
