“Parcelforce OMG followed tracking number and expected delivery on
31.07 stayed in all day and no parcel checked tracking and told delivery had been attempted. It must have been the invisible man as I have CCTV ON MY DRIVE and nobody came through. Second attempt Mon 3rd Aug. LOL. Stayed in all day and no parcel. Checked CCTV and nobody entered the drive. Tues 3rd the parcel arrived but they are not interested in my emails or any action against the invisible man. Do not use them they're useless.”
“Awful service,
Mail redirection doesn’t work. When i complained they extended chose to extend my redirection for a month. Why!? By that point I had changed all my addresses and no longer needed the service, just avoided refunding me.
Specifically asked for mail to be left in a safe place, and that was ignored, apparently my instructions came through too late when royal mail emailed me the night before at 10pm! The instruction needed to be with them by 3 am!
Then you phone customer service and are asked if you want to leave feedback after the call, absolutely! But if you’re phoning up to complain, the operator won’t hang up to redirect your call to the survey! (Try it I guarantee they are doing this)
Absolutely awful company”
“Royal mail employ dishonest thieving scum. My padded envelope arrived ripped open and stuffed into a Royal mail plastic bag with the words (sorry for the inconvenience) written on it, the item (an ankle bracelet), had been stolen and replaced with a lolly pop stick and a screwed up bag of crisps. It was not the Ebay registered seller so was obviously Royal mail having some fun. I will be returning the favor to their vehicles.”
“Good day my item RU757345334GB was processed at office MPC PMIH (KLIA) on the 9 June 2020. Please can you advise when it will be forwarded on to its final destination Seychelles. It was sent with Royal Mail from the UK but was misdirected to Malaysia and is currently still there. Can we please arrange to have the item sent back to UK or to Seychelles. We have emailed and sent in the investigation form but have not heard back. This is unacceptable.Thank you Kindly Tamara”
“Item posted in Leeds to deliver to an address in Leeds. Took 9 days to deliver. Appalling. Could have crawled there and back faster. Also sent an item Parcelforce 48 on Wednesday. It's now Monday and still not showing as delivered. They don't mind taking your money but fail to deliver the service you pay for.”
“I think the Royal Mail service is disgusting and very poor. I remember the days we had to deliver twice a day at set times 6 days a week. we had to be inspected every morning by our supervisor to ensure we were dressed in the correct uniform and it was clean and smart. We knew our customers by name and it was a polite friendly efficient service. Now your lucky if you get one delivery anytime of the day more then once a week. They turn scruffy in whichever bit of uniform they wear mainly the shirt but I've seen them wearing jeans jogging bottoms shorts. You bearly get a hello from Them little tho any manners or respect. The servis is the worst it has ever been and its not due to covid 19. It is due to privatisation and the youth of today having no respect for their elders and bosses don't care about standards.”
“The packages are always late and they left my package to one neighbour when I didn't say anything about it, because I had problems before. They are totally not professional at all.”
“Parcels are always late by several days and up to a week.
One parcel didn’t arrive at all, but tracking said they had delivered and no one was at home. That was a lie. Was at home all day. Will not be buying in future from anyone who uses Royal Mail as a carrier. Shocking service. Far better service with other couriers”
“Phoned up to see why my parcel kept being sent back and forth between two sorting offices (instead of being delivered) and they said there was nothing they could do and they were not able to contact the sorting offices to find what the issue was. Instead of investigating why this was happening, they said I’d have to wait until enough time had passed (so it was considered lost in the system) and claim a refund. Apparently they’re not cable to contact their own Royal Mail sorting offices to see what the issue was... What a joke. Terrible customer services.”
“Parcels lost, taken to the delivery office, and then to Belfast when they are destroyed left at neighbours door, you can’t rely on their service... don’t send expensive items”
“I am tired of parcels not being delivered to my door when I am at home, and instead being left with a neighbour but no card being posted in my post box to inform me of such. It’s by pure luck that I find out things have arrived at all. The other thing that happens frequently is tracking info shows the parcel as delivered when the parcel is no where to be seen. Shameful level of service.”
“Each time i send a parcel ot doesn't get delivered i sent my sister a Xmas present in 2019 Xmas she never received it. I bought 10 bottles of juice 10 days ago and they still haven't turned up, royal mail are failing to deliver and we need another postal service because this company are just plain thieves or the parcels are growing legs and running away.”
“This is LITERALLY the WORST experience I've EVER had! Posted mail to my brother in Indonesia on 1st June 2020, and 30th July 2020 - they have no freaking idea where the mail is. Been following up with them for a month! They ask me to be patient because of the COVID crisis and now they say, sorry it seems like its lost, so file claims. It left UK on the 19th of June and they have no idea where it is. Is it suspended in air? I just don't get it. Nobody is helpful and it has been so distressing as its an expensive package.
This is really the worst service ever and the worst experience I've ever had.”
“It doesn't really work does it. Everyone seems to have the same experience. Ive had far better experiences with couriers like Hermes and parcel force over the years. Royal Mail consistently fail to provide the service they're meant to, loss or damage being the main two occurrences. My local postal sorting office is a nightmare, the staff are so rude and agitated all the time, and the hours the open are a joke. Such a shame were stuck with this system.”
“Never received a notification that my parcel had arrived at the parcel collection office. 2.5 weeks after initial purchase I go and collect the parcel ( hoping it’s not a wasted journey ) opening hrs are 7-9am only! My parcel is there but has a handwritten label and one of my items has been smashed to bits. Nobody at RM tells me this. Get told by Rail Mail rep, “ this happens all the time” then given a card with a number to ring which gives out a long recorded message about disruptions and then sends me several beeps and cuts off.
No notification from RM as to when my parcel arrived and you cannot get through to them on the phone to check. Parcel which arrived smashed and you cannot get through to arrange a refund.
They should be refunding there and they especially if it is happening all the time. Why is it happening all the time?
Used to feel nostalgic for RM but now I see why you are going under , bad management , shoddy service and non existent customer service. No wonder my postie complains to me on the doorstep and is totally unhappy in his job.
Royal Mail you are letting yourself go under. I am very frustrated right now so will not use you again. Amazon refund straight away, collect plus never an issue. You have no place on the market anymore if you treat long standing customers like this.
AVOID ROYAL MAIL”
“What an Absolute shambles Royal Mail is.
I posted off important time sensitive financial documents (which included photocopy of my driving licence as proof of identification) at my local Post Office by 1st class signed for delivery on Tuesday 7th July 2020 at 9:49 a.m.
The Certificate Of Posting Reference Number is: NV200343955GB.
It has now been 21 days and the financial company in Newport have still NOT received my letter. I know this as I have constantly rang the company up to enquire whether it has been delivered without a signature. NO such luck.
On the Royal Mail website their Track and Trace shows that ' WE'VE GOT IT'.
I have complained to customer services over the phone but was just told to fill a complaint form in.
ROYAL MAIL YOU SUCK!!!!!!!”
“Worst mail service in the history of the world! Stagecoaches deliver faster than royal mail. My item is "being prepared for despatch" since 28 March!!!”
