“I bought something off eBay. Seller tracked the item. It was apparently 'signed' on delivery. However I never received the item. As a buyer, I was unable to look into it and couldn't query Royal Mail on their website as I am not the seller.
When the seller queried them, Royal Mail simply said it had been delivered as it was signed.
I note that I have since had a separate item delivered, and it was listed as signed. But this was not the case. It was just left outside my door.
eBay have now closed my appeal. And I have now lost money and have no item.”
“Used RM international tracking for a document that was supposed to take 5 to 7 working days. 30 working days later and no sign. Absolutely disgraceful service from Royal mail.”
“Royal mail are absolutely useless, I'm sick of hearing them use the covid as an excuse..funny how I have used other currier companies with no problems at all..
Royal mail weren't that good before all this happened now there a joke. I have had things delivered from Japan to the UK quicker than from London to Scotland.”
“One week to deliver a first class letter that I could have driven for 30 minutes to deliver if it was not for the lockdown. Shoddy service all round and using Covid19 as excuse.
With this experience I had to pay £6.70 for guaranteed next day delivery for important documents. Complete charlatons.”
“Ordered next day delivery via Amazon great! Parcel gets in the hands of royal mail Ment to recieve it 3 days ago and HAVNT seen my parcel to this day.
According the royal mail App they have already delivered it at 7am the day after my I was suppose to recieve it.. NOTHING!
So I call then after waiting 43 o. The phone they said that there app signed it off by accident and it still may come if not call back and they'll look into it.
It did not come I called back put it a lost property request they gave 10 days to reply to my request.
So the nightmare mail continues..
There is no Royal In this company, what they doing stealing the parcels?
Prior to this I got a parcel delivered which was broken and product leaked.
Lost faith In royal mail. Don't trust them.”
“Instead of posting a letter through my letterbox, they proceed to take it back to their sorting office for 2 days before reattempting delivery. Stupid company & would avoid - better off going with DPD or Hermes who deliver to a neighbour or put it in a safe place if you’re not in.”
“Yet another week without any deliveries from Royal Mail... They should be de-privatised!!
Our postman explained that Royal Mail don't bother to cover his route when he's off, so we every 4 weeks we have to have a week without any deliveries from Royal Mail.”
“Cannot get hold of anyone been on the phone for 2 days for over half an hour and no answer, I had sent out 2 parcels 2 weeks ago and none have been received on the other end! Customer service is a joke no help nothing! Cant get any help so frustrating!”
“SHAME ON YOU ROYAL MAIL .
I live in Edgware, my business is from home and we depend on our mail to run smoothly, Royal Mail is far from a smooth operation.
We get our normal mail at 5pm each day and Special Delivery at 3-4pm, Such a useless service to say the least.
And i don't have time to claim for every special delivery that arrives way past its promised delivery time, A shocking service.
PLEASE remove the word ''ROYAL'' from your tittle, your not fit to use this Word in your operation.”
“HAD EXTREMELY IMPORTANT DOCUMENTS HAVE PLANNING DISPUTE WITH NEIGHBOUR MY MP IS INVOLVED DOCUMENTS WERE FOR CEO OF MY BOROUGH COUNCIL, HAD A DEADLINE TO SEND SO SENT SPECIAL DELIVERY GUARANTEED BY 1 PM, COST £6.70 ROYAL MAIL LOST THEM FIRSTLY NO ONE ANSWERS THE PHONE THEN YOU GET STANDARD APOLOGY WHEN THEY DO ANSWER THE PHONE THEN CUSTOMER SERVICE BLAMED ME FOR THEM LOSING IT STATING AN INCORRECT POST CODE WHICH IS WAS NOT AS IT IS THE POSTCODE THE COUNCIL USE ON THER LITERATURE I SUGGEST IF YOU HAVE ANYTHING VALUABLE OR IMPORTANT DONT USE THIS SERVICE AS THERE IS NO COMPENSATE ONLY THIS COST OF POSTAL AND THE COST OF THE PHOTOS INCLOSED”
“Royal mail. Ya not fit to deliver sh''t
Royal mail 24 . That actually means ya get it when we feel like it up to 10 days after been sent. Oh and if we cant find ya . we will forge ya signature and post it through the letter box of an empty house. We pay top dollar to send by royal mail but we dont get top dollar service. Ya can buy an item on thurs afternoon from Germany and its delivered to ya door Saturday morning and yet royal mail cant deliver a packet sent 1st class for over a week.”
“Seems they have 2 services running now, there's , "we'll deliver it when we want" or 1st class recorded, then there's the other sercvice, "We don't give a F*** " , that's 2nd class recorded, all blamed on CV19, it takes 8 days to get a 1st class letter from Wales to England, the same sendef then sends me a similar parcel on a Saturday, 2 nd class , I get it Monday, I send that person a package 2nd class recorded, 4 days that includes the weekend, he returns that parcel, sent early Monday afternoon, 8 days for 2nd class recorded, thrn obviously the red and white tape that clearly says "FRAGILE" must be written in secret code , it's thrown over a 6ft high back gate because my daughter took 5 secs too long to answer the front door, no wonder this country is in such a state”
“Extremely poor service clearly didn't even bother to knock on the door or ring the door bell, been home all day waiting and what a waist it time the tracking is after watching it all day and still says it's not even out for delivery and it's now 4pm yet this ticket which was put in my outdoor letterbox says an attempt was made at 10.30.. Now it says on the ticket it cant be picked up till next working day. Absolute joke of service and will not use again. Sort out your tracking and knock on the actual door because quite clearly you cant be bothered to walk down a drive.”
