Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.44

4.4 Rating 3,176 Reviews

86 %

of reviewers recommend Rydale Clothing

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Metrics

4.4

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having to pay to return items even when you just want to exchange is ridiculous. Will not order again due to this outdated online system and returns policy.”

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Posted 6 years ago

“The delivery to Germany was pretty fast and the packaging makes you feel very excited about the things inside ;) The delivery tracking works as expected and helps a lot to plan ahead. I love that it's possible to pay with Paypal :) Side note: It seems that promotions (like 3 for 2) work in cart, but not in checkout anymore. Maybe there is some data source mistake :)”

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Posted 6 years ago

“Extremely happy with the shirts I ordered, it’s quality and prompt delivery”

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Posted 6 years ago

“What an atrocious way to treat a customer. • Allerton boots arrived late September. I was thrilled. This had taken 1 month. Saw Rydale at the Dunster Show, chose the boots (they didn’t have my size), Howarths were not going to be in stock, so chose ALLERTON. • Wore them once: 2 teeth fell out of the zip • Sent pics of damage to Melissa as requested 30.09.19 • 02.10.19 Melissa said she would send a return slip. • She arranged Friday, Oct. 4 – then cancel – failed to book the courier • She asked me for another day. I said Monday, Oct. 7th • She failed again and asked for another day. She said she had too many emails to read (!!??). Isn’t this her job? – to take orders etc. • I said Friday, Oct. 11th. • Finally, on Octo. 8th she sent the return slip • We were all here all day waiting on Octo. 11th. They never came (I called her at the end of the day, she said they would come up to 8pm at night.). They never came. • Sat. Oct. 12th, they never came. • Mon. Oct. 14th, finally came, claiming they had come before. • Anna/ Melissa had promised me that there was a pr of size 8 slim fit for me and that they would send them the minute the faulty ones were collected (NOT RECEIVED). They said, they were notified immediately upon collection and the next pr would eb sent out. • Anna now claims none of this was true, they were never notified and that there was not a pr for me • I called Anna yesterday to be told there are no more size 8s and none until the New Year. • Asked to speak to her supervisor – she is her supervisor. Oh dear. Asked to talk to you. No call yet received • Went on your website today and saw I could order a pr of size 8 slim fir Allerton. Called first. • Spoke to Lauren. She said the system was showing 1pr, she would go and look and call me back in 20mins. • 30mins later, no call. No call all day • Am email arrived later today, 221019. No boots etc. “You call us to get your money back” (no offer of calling me), a misspelled homophone (manner/manor) and unsigned. Can’t get much worse. Interesting way to nurture valuable clients and run a company.”

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Posted 6 years ago

“Sent the wrong size and I had to pay the delivery to send back”

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Posted 6 years ago

“Very nice jacket and fit the size, fast delivery”

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Posted 6 years ago

“Ordered several products from this company and they've all been excellent quality,have arrived swiftly and customer service over the phone was fantastic when i wanted to return something. Was refunded promptly... Thank you Rydale...will be back!”

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Posted 6 years ago

“Very disappointing boots not water proof would never buy again”

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Posted 6 years ago

“Items didn’t fit and no exchange service”

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Posted 6 years ago

“Great product great price. Arrived promptly.”

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Posted 6 years ago

“All my items fit well, look great, are well priced and arrived really quickly. The Tullymore boots are on the generous side and I could probably have done with a half size smaller -but nothing an extra insole won’t cure. I have to have a large size in half chaps/long riding boots due to ‘strong’ calf muscles but the regular option in these boots is more than adequate, even with good thick socks. I ordered a size bigger in the shirts than I usually do, but only because I have a fairly ample bust! Well done Rydale, you always deliver on price, quality and speed of service!”

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Posted 6 years ago

“Rydale took my money and never sent me the product I ordered. Instead, they sent me an inferior jacket of both the wrong kind and colour. When I complained, they told me to prove it was their mistake, which I did, and then they spent several weeks stalling. I was told to return the mistakenly-sent jacket and pay the postage out of my own pocket, which I foolishly did. By now, the jacket I originally ordered is not only out of stock, but Rydale HASN'T EVEN REFUNDED the money I already paid for it weeks ago. It is a complete shambles. I have been in a loop with their "support" for several weeks now, and all I can say is STAY. AWAY. Even the budget prices don't make up for headache you'll have with Rydale.”

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Posted 6 years ago

“Excellent delivery time, product as described”

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Posted 6 years ago

“perfect, arrived on time. thank you”

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Posted 6 years ago

“I love that fact that you've asked me to rate a product that still hasn't arrived. Over two weeks after I expected it to arrive. Think I might need a refund!!”

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Posted 6 years ago

“Really very good quality jacket at a very reasonable price. Fully waterproof, it handled a real downpour whilst I was watching a rugby match on Sunday (rained hard for the full match) with no problems. It is really quite warm too, maybe not depths of Winter warm but certainly good enough for a chilly Autumn morning/evening, the fact that it's also windproof probably helps with that. I have had jackets that cost 3 or 4 times this that have not been as good quality or done their job as well as this does. Delivery was quick too. Can't fault the product or the service.”

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Posted 6 years ago

“Lovely dog coats but ignore the breed info if you have a border terrier! We originally purchased the 12 inch as suggested for the breed & this didn’t fit him across the chest or tummy (& he is a breed standard size) Returned & went for the next size up which is a little long but fits everywhere else! Refund was quick & hassle free & we’re really pleased with the final products.”

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Posted 6 years ago

“Shocking customer service. My order wasn't delivered within an appropriate time because they use an incompetent courier. Really slow at replying to messages/emails and a really unhelpful woman on the phone. I won't be shopping with Rydale again.”

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Posted 6 years ago

“Shocking customer service. My order wasn't delivered within an appropriate time, because they use an incompetent courier. Really slow at replying to messages/emails and an extremely unhelpful woman on the phone. I wont be shopping with Rydale again.”

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Posted 6 years ago

“Love the service the quality of the boots and the price. Excellent value quite simmilar ro some posher brands.”

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Posted 6 years ago

Rydale Clothing is rated 4.4 based on 3,176 reviews