Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.44

4.4 Rating 3,176 Reviews

86 %

of reviewers recommend Rydale Clothing

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4.4

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality for the price. Would recommend.”

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Posted 5 years ago

“The price matches the quality of the product. The trimmings make it look very smart. It is light and very comfortable as I work”

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Posted 5 years ago

“This is the second item purchased from this company, love the quality, excellent fit, just love it! Ordered from Australia and it was here in no time at all, highly recommend and will continue to order!”

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Posted 5 years ago

“I have never had more perfect fitting trousers, excellent quality and reasonable price, I do recommend.”

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Posted 5 years ago

“Firstly the quality of the items ordered, would recommend this company for their products and then the prompt delivery system they have in place. Would give a 10 out of 10.”

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Posted 5 years ago

“Such good value and service that I comeback for more! Really recommended.”

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Posted 5 years ago

“The service and all that goes with it was first class”

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Posted 5 years ago

“My waxed jacket is lovely. It's very well made, warm and true to size. Feel very proud to wear a Made in Britain garment!”

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Posted 5 years ago

“Very quick delivery and good quality item.”

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Posted 5 years ago

“Love my wax jacket, looks a lot more expensive than it is”

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Posted 5 years ago

“I ordered a jacket on the 9th February, I returned the jacket as not suitable on the 12th of February. The item was returned back to me on the 29th of February. I paid £2.99 for the return and as of yet no money has been paid back to me. I have tried several times to contact Rydale by phone and email but I have not yet been successful in contacting them.”

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Posted 5 years ago

“would not recommend... Extreme ly disappointed...bought a pair of boots last month, to which the zip tassel on one broke. Rydal were contacted and without any response from them received a new tassel through the post, which was broken. Decided to leave it at that. The following week the rubber heel started to come away from the leather, again contacted Rydal with no response what so ever... this was sent on the 7/2/20 For the prices Rydal charge I at least expected at decent customer service!”

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Posted 5 years ago

“Hermes never delivered my parcel, claimed they had. Contacted rydale and they Said they would investigate. 2 weeks on and still no contact. Service is appalling and i’m Out of pocket”

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Posted 5 years ago

“Don’t reply to emails, clothes doesn’t fit as it’s meant to, do example: if it’s a size 12 it’s more like a size 10!! They don’t do refunds neither!”

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Posted 5 years ago

“Do not reply to emails, clothes isn’t the sizes that you think example: size 12 is more like a size 10.”

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Posted 5 years ago

“The package got lost during the shipping, refund was immediately charged but the service is super bad. The customer care doesn't answer on time, you have to stalk them between the call center and the email and plus, before telling me the truth about the package, I had to wait over a month. I'm sorry, I usually do not write negative feedback and I've always bought things online without problems, but in this case I strongly recommend you to look for other serious websites.”

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Posted 5 years ago

“Unfortunately the mens trousers I ordered were far too big and I had to send them back. They were good quality though. I am however still awaiting a refund from the beginning of December”

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Posted 5 years ago

“Item missing from delivery. No refund. No forms in packaging to do return. Delivery took ages and was expensive. 2nd item damaged. No answer from customer care. Will never use them again.”

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Posted 5 years ago

“I ordered a christmas present on 6.12.19 which showed a transaction through my bank account. By 17.12 this had still not arrived, although I had an email from Hermes saying"Whoops there's been an error with your delivery". I rang Rydale and they couldn't have been more helpful, apologising and I have now recived another item via DHL. Hermes are incredibly unprofessional with their communication and I question where the first order went to?? I would give 5 stars to Rydale and none to Hermes! I would suggest you use DHL for your deliveries in future before this causes you to lose custom. The hoody is lovely!”

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Posted 6 years ago

“The delivery method of "Hermes" is utterly atrocious! I have the driver on cctv just walking up to the door not knocking just posting the note through the letter box, not once, not twice but three times(wasn't even a lady) ;), with zero information written on just that it was the 1st,2nd or 3rd attempt. Being a business owner myself I highly advise against any further affiliation with Hermes as their business practices are simply untrustworthy (cheaper is clearly not always better) I was told via email by Rydale that it was too bad and that I must just purchase again at the full price not the sale price it was originally purchased under...as you can imagine I did not take kindly to such a lack of customer service, this morning though I called Rydale and was connected to an agent (Mellissa) and must say she more than made up for the utter lack of professionalism via your other agents and resolved the matter in less than 5 minutes. As a whole I believe the fault to be solely with the Delivery means ie Hermes but as a business the responsibility lays with you Rydale to ensure you use trustworthy and reliable delivery methods...try DPD or ups etc”

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Posted 6 years ago

Rydale Clothing is rated 4.4 based on 3,176 reviews