Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,941 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I've had a really bad experience with Safestyle (and it's still ongoing!) - initial salesman was absolutely fine, when the fitter came to measure up he was wearing no PPE (one of the reasons I contacted Safestyle was because of their policy on safety during COVID-19). I'd even double checked it would be a factor when making appointments and was assured full PPE - 'viser, mask, gloves & shoe covers' would be worn. When I informed him that I'd been told he'd be wearing PPE, he was incredibly rude; told me it was at his discretion and announced that he 'hasn't had to wear it so far'.As you can imagine, the revelation that he has been in numerous homes potentially immediately before mine with blatent disregard, did nothing to put my mind at ease. I contacted Safestyle immediately after he had left, I was quite upset about the whole thing - that I'd been stupid enough to think they were taking measures seriously and it wasn't just lip service - I felt I'd let me family down by trusting what they'd said online and let someone into my home. I was told my refund was in hand and the matter would be escalated. When I rung to get an update the next day and wanted to be sure that my cancellation had gone through, I was told, "it definitely has, I watched him cancel the order". He also assured me I'd recieve the money on Monday (which is today - still no money). I've been told on 3 separate occasions I'd 'get a call back shortly' - still nothing. I wouldn't mind but they are not busy. Upon registering my interest I was called 6 times immediately that afternoon. Salesman the same day, fitter came 2 days later. They are just in no hurry to acknowledge their lack of safety measures/training or respect for customers. Or they are waiting until my cancellation period has expired in an attempt to not refund me... I rung for the second time today and was told (despite being told several times something to the contrary) that my order was indeed not cancelled -(again, I'd been told it was); and I'd even been given a date for when I'd recieve my refund ( I was clearly just told that to get me off the phone). Tried to ring 'head office' main line 5 times - I held for 45 mins at the longest. Their voicemail says to send an email and 'get a response within 24 hrs', sent an email, automated response states 'get a response in 72 hours' - who knows. Rung local branch 4 times - told something different each time. Shocking disregard for Government led safety measures and equally shocking customer service. AVOID. UPDATE - Have now emailed 3 times in total (well over '72 hours' since the first, and nearing that timescale since I sent the second one) and no response, and no money. No-one has been in touch regarding the fact that their staff are entering peoples homes with no PPE - they clearly do not care, and have essentially stolen £100 which I was told I'd get back days ago. Disgraceful.”

Helpful Report

Posted 5 years ago

“After rescheduling due to lockdown my door was finally fitted. The fitter was very professional and not only fitted the door but also adjusted my front door which had been fitted late last year. Highly delighted”

Helpful Report

Posted 5 years ago

“Due to COVID-19 installation was delayed by three months. But give Safestyle their due they booked in as soon as possible. Glad to say that on saturday they arrived worked very well and got the whole house completed in one day. Lovely job could not complain. .”

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Posted 5 years ago

“During these uncertain times, the teams that come and fitted my windows were amazing! They respected the 2 meter distance rule and made me feel at ease at all times. The teams were early got on with the work and completed the work to a fantastic standard. Very happy with the end results.”

Helpful Report

Posted 5 years ago

“Great looking door. Professional installation. Very happy”

Helpful Report

Posted 5 years ago

“Reasonable quote and excellent fittings”

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Posted 5 years ago

“Very happy with the bi-folding doors fitted. Good covid19 procedure. Site left clean and tidy.”

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Posted 5 years ago

“Brilliant windows great sales and customer service team and installer was really professional.”

Helpful Report

Posted 5 years ago

“I wouldn't recommend this company, when they fitted the new door it was left with a scratch down the middle, they came out to 'repair' the door and whatever they used has now faded the door and the scratch is again visible it looks a mess, the chrome is also going rusty, i have tried to contact the company by telephone and email and have recieved no correspondence, seems to me that once they have your money the after sevice is non existent, very very disappointed and discusted with the service provided.”

Safestyle UK 1 star review on 12th June 2020

Helpful Report

Posted 5 years ago

“Very helpful, polite and great value for money. Could not fault. Highly recommend.”

Helpful Report

Posted 5 years ago

“bBd experience would never recommend them 1st class conmen”

Helpful Report

Posted 5 years ago

“Don't go with this company. The sales guy tried to sell me £10 000 worth of product, without confirming my budget, when I said no I was discounted to £6 000 if I made the deal today. Said no I need time to think, I mean who parts £6K that quick? He phoned someone and I heard the other person tell him "we need to make the deal tonight" and told the sales guy I was informed of the prices before they came, which was not true. I felt sorry for the sales guy he was put under pressure to make a sale so much so he kept telling me the business turns over millions, which begs the question why is he so separate. I felt sorry for the sales guy, Safestyle came round to my house trying to make a fast deal and instead they were shown the door. Glad I did too. Even if the product was good enough I did not like the way they tried to steam roll a sale. Not cool, not good business and after reading these reviews glad I turned them away. Infact, I wanted the sales guy to leave but he kept trying to sell for an hour, I felt sorry for him, he finally got the message and left.”

Helpful Report

Posted 5 years ago

“Had windows and porch installation and got fittings wrong and window and sills wrong size. Agreed to fix it before lockdown. Terrible fitting damaged porch wall leaving big cracks and gaps. Door was put on wrong way round with screws outside. Worker took off with toolbox from house and had to be chased up to return item. Sill size didnt match original porch or sills on windows. Terrible after care service despite numerous phone calls and emails. Safestyle made excuses about lockdown and that I must have had small sills before despite stone work showing lack of paint where sill covered. Also was told that photo looked like sills looked bigger and were okay which was not case large sills on windows small one inch sill on porch. Now saying that kve been refusing to let them in to fix job both pre lockdown and now which is not the case at all. Both their workmen agree that it is a mistake that needs rectifying. Door frame shaking and rattling when shut I was told by guy who installed porch that thus was a temporary fixture. While they ordered correct size window and sills. I'm really worried that this is damaging frame everytime go through door as it shakes really badly. There aftercare not interested as theh have got money off me now x”

Safestyle UK 1 star review on 10th June 2020

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Posted 5 years ago

“From the first meeting we had, right up to our door being installed, we have had a great service with Safe Style. We should have had our door installed a couple of months ago, but due to COVID-19 the date had to be pushed back, however we were kept informed by the customer service team with new dates and what to expect on the day of the installation. The colleagues who we have dealt with have been friendly and professional, and have given us all of the information we’ve needed. Would definitely recommend to family and friends.”

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Posted 5 years ago

“Very good service. New front door looks amazing. Fitter was very professional and cleaned up all mess when finished. Very happy with price and quality would Definitely recommend safestyle uk.”

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Posted 5 years ago

“Worst company ever . Please avoid ordering from them . They gave me wrong information and made me to pay a deposit and they cancelled the installation and didn'tgive me back my deposit”

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Posted 5 years ago

“Poor fitting doors and windows quality very poor after sales service is absolutely useless. Perfect example is our front door after 4 replacements it still never fitted right”

Helpful Report

Posted 5 years ago

“Superb service, friendly and polite,told us and showed the product,fitter turned up and was Very professional,cleaned up with no mess, recommend 100 percent, thankyou safestyle”

Helpful Report

Posted 5 years ago

“Very pleased with the fitter. He did a really good job and cleared up, nothing was too much trouble. The doors make such a difference, very happy”

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Posted 5 years ago

“Very pleased from start to finish. Friendly professional and helpful staff. Would Highly recommend, thank you”

Helpful Report

Posted 5 years ago

Safestyle UK is rated 3.6 based on 1,941 reviews