“I had 3 doors and nine windows fitted by Safestyle and they have given me a ten year guarantee
I rang them early February to tell about a defective patio door that wont close/open properly they gave me a date for a engineer to come and have a look .. may 18th A two month wait with faulty doors He never turned up or called to say he couldn't make it i waited in all day and now they wont answer the phone ...”
“Absolutely shocking! Work booked in to take 3 days. Job started March 16th. Took leave off work to facilitate. No protection used internally creating dust contamination through out lounge/dining room. Safe style Sent wrong parts for one window. Design issue with another window. French doors fitted poorly and need adjusting. External brickwork a joke. Plastering required internally. Job still incomplete with 2 windows required. scaffolding still in situ. Staff rude and aggressive when raising my concerns. Complaint raised with Safe Style. Was told work would be completed April 27th heard nothing re any re-arranged dates due to covid.”
“We were really pleased with the service to begin with and have to say that the fitters were fantastic on the day. However the after sales service has been diabolical. No communication following the fitting at all. We appreciate that the COVID 19 situation has hampered this but we still have the scaffolding up 2 months after fitting and despite ringing Safestyle UK numerous times, nobody ever gets back to us and nobody seems to be able to tell us who the company were that erected the scaffolding. Really disappointing for a national company who should have had structures in place to follow up customers who had windows fitted just before the lockdown.”
“Waiting since September for them to return and finish the job. Repeatedly lied to. I've taken numerous days off only for them to cancel on that morning. Real shame as it would appear to be an easy fix but they can't be bothered.
Refuse to give a point of contact and appear to just fob you off on the phone.”
“Great communication from the head office. Always called us back if we left message. Installers turned up early and kept the place tidy. They was very friendly and easy to chat to. Asked us to double check we was happy with the work before they left. Would recommend.”
“From start to finish the service received has been fantastic. We are very happy with the product and would definitely recommend SafeStyle to our friends and family.”
“Would've given no stars if that was an option! Did quote form online and promptly got in touch within ten mins, organised someone to call on the Wednesday. Got a call from them confirming on Tuesday, then received a call 2 minutes later saying can I rearrage as they couldn't justify sending a guy out for one appointment! I rearranged for the Friday and they agreed. I work nights so got up early on Friday for 2 pm app. No sign by 3.30! Called them and asked what happened. They just said " I don't know what happened there he was supposed to turn up!" No S##t Sherlock! Told him to stick it and if be writing this review! Don't touch them with a bargepole. Very unprofessional”
“The product is very good and the installation team were excellent, polite and curtious at all times, great attention to detail and left the site tidy.
The overall value for money is also very good.
The problem I had with Safestley was with the the customer service aspect. I had difficulty in getting people to phone me back, I also made appointment for no one to turn up, I had to ring to be told they forgot. It got to a point that I asked the question if they wanted my business or not.”
“First class professional service from customer service to installation. Fabulous windows and doors at an affordable price. Would not contemplate going anywhere else.”
“Fantastic workmanship polite & friendly and non judgemental completed the whole house 9 to 5 literally wife & daughters (one disabled) extremely happy very professional clean up & took the old windows and doors transformed our house to a secure home. Thank you Safestyle”
“Had a new door fitted this week,an excellent work of the manufacture of the door and a great job of fitting. really looks great and would have no trouble recommending them.”
“Such a great experience with safestyle, from the ordering process to the installation and fitting. We are delighted with our new back door, and would highly recommend them to anyone. The fitters were quick, very friendly and cleaned up after themselves and did a really wonderful and professional job.”
“Such a great experience with safestyle, from the ordering process to the installation and fitting. We are delighted with our new back door, and would highly recommend them to anyone. The fitters were quick, very friendly and cleaned up after themselves and did a really wonderful and professional job.”
“From start to finish Safestyle were a pleasure to deal with. The standard of the finish was great and the fitter went above and beyond to ensure we were happy.”
