“The process was simple enough and for the most part easy to follow. It got a bit confusing around my partner being the primary guardian and executor, and then nominating a 2nd and 3rd for each, but I worked it out.
The will can allow for my partner and I dying at the same time, but not if my partner and I and our children all die at the same time. The only way to deal with this was in the Asset notes.”
“Finally, a quick, simple & easy solution to writing a will. I have been putting this task off for years, due to it's complexity & ever changing personal circumstances. You have addressed both issues very well. I will definitely recommend your services.
However, there are a couple of quirks in your online software that should be corrected. Overall, quite good, but could be better. The reason for 4 stars.”
“I signed up because I got an email from The Cancer Council offering me a discounted offer, so I figured, why not?
Overall I think the service is good, a big plus being that it makes the whole process so simple, quick and easy. I had previously considered making a will but was put off by the amount of paperwork and the fact that I’d need to deal directly with a solicitor, which I’ve never done, so I was intimidated by the idea. Really, I just had no idea where to begin, whereas SafeWill made it clear and concise.
My main criticism is that SafeWill is a tad too vague when it comes to listing your assets and finances etc. There needs to be much more specific examples or a tutorial on what to list.
There are more and more modern services, such as Spaceship Voyager (Managed fund that lets you invest in the stock market), Raiz (Similar to Spaceship), Stake/Dabble (Buy shares) etc. Not to mention how equity crowd funding is a growing field.
Basically what I’m saying is that, there are heaps of ways people can invest, relatively small amounts of money. I haven’t even included traditional stuff such as Term Deposits, Superannuation, Bank Accounts, Physical Property etc.
I had to really stop and think about what I had. I don’t invest huge amounts, but I do invest small amounts across different things. The other, smaller, criticism I had was that I’ve submitted the will but I’m not sure what comes next. I recall reading that someone will look at it, then return it in a document that I have to sign and send back. However, I haven’t received any communication regarding that part yet. So I’m not really sure if my will is valid and confirmed or whether I’m still waiting.
To summarise, I think the service is solid overall and I think modernising the concept of a will, especially making it uncomplicated and more accessible to modern generations is brilliant. I just think it needs more clarity over what assists are, which ones you should list and a clearer confirmation process, perhaps a progress page so you can see what stage your will is at and what you need to do.”
“Simple, efficient, fast, well-resolved user experience and excellent customer experience. The only issue I experienced was not being able to edit details of people once entered, you have to re-create the entry. And also, I'm unsure how to make changes to my will once submitted. Do I have to re-do it? These very minor things are the only reason I did not give five stars. But definitely deserved 4.5 stars.”