“If an item you order is out of stock & you don’t accept their substitution, then there is no cash refund, the money goes into your Sainsbury's shopping account - I think this is OUTRAGEOUS and it will prevent me from using Sainsbury’s again”
“Ordered online a kenwood food processor delivery, but after waiting nearly a week I got a massage that they don’t have item in stock, I’m really disappointed in their service.”
“Sainsburys Urmston Manchester Not the first time that Ive observed poorly trained staff on the Butchers counter. On Sunday, young woman struggling to trim kidneys with no gloves on & then selected my steak. I'm honestly not looking forward to eating it.
There should be a trained butcher & a hygiene certificate!”
“Online shopping was late and when I eventually managed to get through to customer services they apologised and said they were short of delivery drivers - they would ask the driver to contact me to let me know when he was coming ..... guess what no call. Shopping now an hour and a half late so phoned again. (The online chat was busy and suggested I try again later!) Put on hold and then told my card had been declined - would I like the shopping tomorrow instead. I queried this and said that my card had not been declined and was told that some banks judge the transaction fraudulent and don’t pay. I said that I needed my shopping today and was told there was no capacity to deliver today and offered £20 voucher. When it came it is a voucher for money off my next online shop - are they having a laugh.... won’t be using Sainsburys again. Very poor service ☹️”
“Encountered privacy problems at Sainsbury's, tried to report it to Sainsbury as the same thing happened with Argos. After this I had to deactivate my facebook page as numerous members of sainsbury's media group was attacking me constantly.
I do no longer shop at Sainsbury's
the major shareholder of sainsbury's is qatar!
I now shop at M&S which is English.”
“I visited the small Sainsbury’s in Hamlet Court Rd Southend I was so impressed my the lovely staff who was helping an elderly lady shop they were very kind and helpful to her, your staff at this store are wonderful . You don’t see this very often so that’s why l had to make a comment ❤️”
“A couldn’t care less attitude by customer services on both phone and also on Twitter messages.
Ordered Online shopping( with over a weeks notice ) 4 x large Pasta Bowls ( on sale ) with food shopping.
On Tuesday 8th Jan 2019 at 5.30am ( day of order delivery ) received an email , several items out of stock and alternatives being sent.
So at 9am phoned Sainsbury’s ( as delivery wasn’t due until 3-4pm) and asked why they had substituted 4 x large pasta bowls with 4 x small cereal dishes. In stock were 13 differ types of alternative Pasta Bowls , and thinking its at least 6 hours prior to delivery, they could change ‘their alternative’ for a Correct item of at least a different type of pasta bowl. Customer services said they’d ring the store and tell them to change it to the correct item or suitable substitute. A few minutes later , CS said they couldn’t change it as the store said driver had left the store ( 9.10am) Her reply was “Just refuse the items and you’ll be refunded in 5 working days, or you can pop into store and get some!”. No attempt to rectify problem, or get a replacement sent out. ( nearest store to me is 10 miles away, which I told her).
Also contacted them via Twitter messages as it says instant replies and NO online chat available.
Twitter reply is NOT instant and they didn’t reply until 1.09pm.
Driver turns up , and I asked him what time he left the store for deliveries. He said between 9.30-9.45 . So was in actual store at time of my initial call, and could have replaced items. However it seems that the actual totalling up and picking of your items is done at 5am, then sits in a truck from 5.30am until time of delivery 3-4pm ( more than 10 hours )
They’d had absolutely NO intention of ever correcting ‘THEIR’ error.
By the time they answered on Twitter ( today Friday 11th Jan 2019 ) They gave me the exact same reply of ‘sorry for inconvenience, you’ can refuse items and get a full refund”.
Pathetic , after explaining the entire situation twice. Nothing offered to compensate, change or correct their error.
I will NOT be using their online service again.
But judging by their lack of even replying on here, or any other review site ( all of which are scored 1-3 stars ⭐️) They really don’t care about their customers or the terrible service they provide to them. Their previous reputation as a ‘Good’ supermarket is certainly not the case anymore!”
“Meal served with just sweet potato and rice,no beans as advertised asked if I would like a free drink while waiting for the beans to be provided,I agreed,I'm still waiting,beans served obviously been microwaved,dry and unfit to be served.Meal was tasty but very dry, staff friendly, overall a disappointing experience, sorry I came”
“I have never used their online service before, yesterday was the first time. The packet of soap powder was soaked through by liquid at the bottom and was ready to burst, the 2 boxes of cereal were also wet and when I lifted them up the burst spilling out their contents. They were not in plastic bags which perhaps would have protected them from getting soaked. I will get my money back in 3-5 days but frankly that is not enough, the driver was very apologetic and said it was a picking problem and I think he was correct, I would have liked an apology from the Manager involved and told what had caused the damage and assured the staff involved would get further training.”
“Nearly three months have gone by with constant phone calls emails and Facebook promises that Sainsbury's Purley Way will collect their trolley that has been in Waddon Park Avenue. Sainsbury's an uncaring community store.”
“Sainsburys made a mistake with Argos return so that no refund was processed within two weeks. When visiting the store nobody could help and the manager was hiding for twenty minutes even though the store workers were looking for them. Terrible customer support.”
“If there was 0 stars I would add it! Awful online shop experience, driver sat outside in his van for 20 minutes before getting out making him late for his time slot. No phonecall or text to tell me he would be late. He then insisted on photo id or I won't get my goods, even though I am almost 38 years old. My delivery went back to store, the online store then refused my delivery that evening. They told me I would get delivery next day. Called next day to sort, manager refusing to call me, refusing to compensate me and trying to force me to stay in all day to wait for spare van to deliver.”
“Bought a Taste the Difference Fish Pie. Where was the fish? This has to be a con trick. There were 4 prawns, 2 tiny bits of salmon and no smoked haddock whatsoever. This is not the first time we have been disappointed in the lack of main content in Sainbury's so called 'Taste the Difference' meals.
You are being well outclassed Sainsburys. Lidls, Iceland and Asda are producing a better product, and cheaper”
“We have used Sainsburys Warwick for more years than I care to remember.How things have changed,so many grocery lines have been removed and others greatly reduced.Their selection of beef joints over the last two weeks has been virtually non-existent, stopped selling Warburton white rolls,tinned asparagus,chocolate raisins,some types of bacon,Carte Noir biscuits,some packet cheese and so it goes on.Empty sections all over the store,limited choice of fresh fruit and veg,top price for what products they do have and spot the staff member on the shop floor!Great if you want kids clothing,Argos, sushi and now even sex toys but a comprehensive selection of all foods,reasonably priced and in stock,forget it!Time to say bye-bye for the big shop,”
“Absolutely terrible.
Advertising at one price and saying out of stock.
Then two minutes later I can order the item at 40% more and get a confirmation of the order.
Disgraceful.
Stock and order management system are out of date.”
“Hi writing to compliment a member of staff at Sainsbury's Heaton Park. The young man
Khumann (may have incorrectly spelling) was so very helpful.
He found a number of items for me that I could not find. He was so polite pleasant and helpful.
Thank you so much”
“I signed up to order a TV stick, then finding I would have to pay £4 for click and collect I nearly did not bother. I then realised that if I bought two it would be free so I decided to buy one for a family member as a gift. Then I was told I had to sign up for a specific time slot, what!!!!!!! Decided to go ahead anyway and turned up at the allotted time to find click and collect shut at the Marshmills store, an hour and a half later I left being told I had just had my time wasted not to mention my travelling costs. The day after I received an email telling me my order had been cancelled, no apology not even in a bland standard email.
Sainsbury's behaviour is despicable and is equally applied to all its customers as a matter of policy. Even complaining is made difficult for the customer as they are required to complain about separate parts of your business separately.
You show your customers complete contempt and driving them to your competitors which I am pleased to say you have many who value customers.”
“Just opened TTD chicken and king prawn paella at £6. Where's the chicken? Should be 10% chicken thigh. Rip off. Kempston store has some of the rudest staff I've ever encountered in retail. You need to look at your training programme or copy Morrison's. I'm shopping there in future.”
