“ABSOLUTELY SHOCKING CUSTOMER SERVICE.
Placed next day order online for collection of six bottles wine with 25% off. I also ordered a few other items to make up order to over £40 so I could use a voucher that I'd been awarded , then I found out the next day when I went to collect that sainsburys were two bottles of wine short on my order , I didn't mind them being two bottles short but then I was told I had to pay more money because I hadn't ordered enough wine to qualify for my discount ! Just to make things worse I couldn't use the voucher because my order had gone below the £40 required to trigger the voucher.
So basically they wanted £3.80 more off me for having two bottles of wine less.
I tried to ring up and ended up waiting on the phone for over a hour only to be told there was nothing they could do for me regarding my time and petrol spent going to collect this order and also my time on the phone waiting for a reply whilst having to listen to annoying music and depressing automated voice message.
Apparently they are to busy to answer the phone because of the Christmas rush....yeah right on the 30th of November .
I normally shop at Ocado and they are fantastic at answering the phones promptly and always deal with issues in a Fantastic way.
Back to Ocado for me I think.
Sainsburys get your act together otherwise you will be closing store's down....which nobody really wants.”
“They have everything I need, it's very clean, great food and deals and the staff are fantastic, very friendly and caring when I'm by myself but they go a bit extra if my son that is autistic comes shopping with me, fantastic team. well done sainsbury's.”
“Actually minus stars. This is a warning to drivers using Sainsbury's car parks while shopping, you could receive a fraudulent document from Horizon Parking who are in a business relationship with Sainsburys demanding money from you or else, this is plain extortion. It happened to me at the Godalming store. I have reported Mike Coupe CEO of J Sainsbury and Gavin Clarke of Horizon Parking to the police and Action Fraud.”
“Ordered 3 cases of wine to get 25% off had an e mail at 5.33 this morning only 3 bottles were available no 25% off and I have to wait in to collect the order? They have my phone number. I ordered other items to save time. "Needs past". Will be refusing the lot. I live 20 miles from my nearest Sainsbury's thought ordering on line would work. They are becoming like Argos lights are on but nobody at home”
“Visited cafe in Gloucester store.
Could not find any gluten free sandwiches there or downstairs in the lunch to go section.
Left store hungry and went home to eat.”
“Absolutely terrible service, I'd give a minus rating if I could. Ordered grocery for home delivery and out of the 25 items I only got 4 delivered and when I questioned where the rest of them are the answer from the delivery guy was to phone customer service. After I phoned them they confirmed that those were not in stock this morning when they packed so I'd never get those unless I order them online again (and with no guarantee that I'd get them!!!).”
“Actually minus stars. This is a warning to drivers using Sainsbury's car parks while shopping, you could receive a fraudulent document from Horizon Parking who are in a business relationship with Sainsburys demanding money from you or else, this is plain extortion. It happened to me at the Godalming store. I have reported Mike Coupe CEO of J Sainsbury and Gavin Clarke of Horizon Parking to the police and Action Fraud.”
“Frome branch
1. So many ranges no longer available:
Quorn sausages, Sanex Zero shower gel.
2. 3:00 pm today, croissant and breakfast pastries shelves completely empty, bread shelves empty - no bagels, no cheese topped rolls.
3. Shopping experience not good. Shelves piled sky high with products still in boxes.
Have left similar comments on another occasion with a response promising a response from the Frome store manager that never arrived.”
“I worked part time at Sainsbury's 27 years ago. There was this google eyed manager that really was a proper wanker. His name was Julian something. As I said, he was a complete idiot. Hopefully you have improved the quality of your management since and don't recruit them from Spastics R Us any longer. He probably got ran over by a supermarket trolley- this is the calibre of the individual you are dealing with!”
“Had brilliant customer service. I also saw that they had members of staff that could speak different languages for customers that could not speak English which is brilliant!!! Just wanted to mention this because it is very important.”
“Had brilliant customer service. I also saw that they had members of staff that could speak different languages for customers that could not speak English which is brilliant!!!”
“I bought a pack of Taste the Difference Rich and Creamy Prawn and Lobster Mac and Cheese. At £6 for one serving it was quite expensive. I found 6 small prawns, and the amount of lobster it contained was no more than a square inch in total. It was very bad value for money.”
“I bought a pack of six taste the difference the meaty one pork sausages. I oven cooked them , I got out half way through and they were swimming in water, took 5 sheets of kitchen roll to mop up. They looked pallid and grey, my son said they were nasty and only ate two, was planning to use rest for his sandwiches the next day, but I threw them away as quite honestly inedible. I only purchased them as you had sold out of porky whites. Will not be buying again, sorry.”
“I bought a packet of Sainsbury's Extra Lean Diced Beef 600g priced at £4.65.
No doubt their packaging is within the law but I find it very misleading. I was not buying 600grams of meat, the actual meat weight was only 530grams therefore the price I paid for meat was £8.15 per kilogram rather than the stated unit price of £7.75 per kilogram. I will in future buy my diced beef from my local butcher as you get the weight of meat you ask for.
Putting it another way, when you buy this Sainsbury product you are paying £0.54p for the packaging.”
“I shop weekly at Sainsbury’s store in Street, Somerset where the staff are always helpful but this week they went the extra mile which prompted me to write this review. There were no Linda McCartney burgers and I complained as this was the second week the shelf was empty. The store manager, Paul, attempted to locate them in the freezer storeroom but couldn’t so he promised to ring me when these were in. That evening I got a call to say the burgers were in store and they would be delivered to me at home - all free of charge! Can’t beat that for excellent customer service!”
