“Really unhappy with the service and won't be ordering again. I ordered my childrens school uniform on the 14th of August. Took a while to arrive at the shop but i did go and collect last week.
Anyway, i picked up and noticed the bag wasn't big enough to fit everything in as there was 14 items i had ordered. Opened it to find 3 items! I didnt leave the shop and went back to the collection point. They were really helpful and got me in contact with customer services who advised me that they would send me a form for me to send back and then they would process a refund and get the items to me before the 4th of september with FREE next day delivery. I filled the form in which i sent back via email straight away.
I have been ringing all week to see what is going on, only to be told today that it will now take a further 3-5 working days to get the refund and then i have to pay for the next day delivery to then get refunded again! Lets face it, i won't have their school uniform in time .
I am disgusted that these items have been paid for and TU have made an error which is now 'my problem' as i have to wait ! The items should have been sent back out to me without all this which is making me stressed! I even have the advice slip in which states 3 items and nothing about the other 11 items!
I also asked to speak to a manager to be advised its a 24 hour callback... great... waiting AGAIN.... i am annoyed that this all cost me £70 and customer services just don't care ....”
“Having placed an online TU order a week ago for our grandchildren’s school uniform I have to say that I did not get the level service I had expected from Sainsbury which has discouraged me from ordering with you again. We chose the click and collect service as it was a large order and postage and packaging would have been more expensive.
Having the grandchildren stay with us for a few days I had anticipated that their school uniforms would be ready for collection on your click and collect service whilst they were with us.
However, this was not the case, even after waiting the maximum length of time 5 working days. Our grandchildren have now gone back home without their school uniform. Which now causes me a problem as they live quiet a distance away. I can’t express how very disappointed I am with your click and collect service. I would now like Sainsbury’s TU to pay for postage and packaging to have my grandchildren’s uniform re directed to thei home address.”
“First time using them for delivery of groceries and the service was appalling.
Cancelled our order and didn't tell us. Nothing on my account to say my order had been cancelled. Left with no food in the house for dinner or food the next day. Only found out it was cancelled when I called asking where the delivery was, response was a £5 voucher...like I'm going to shop there.
Avoid using at all costs.”
“Not happy as had to pay delivery charge even though there is a sign at local sainsbury saying click n collect.when asking customer service why they said its only when ordering through argos!!”
“After a number of years using Sainsburys delivery I must say recently the standard of the fresh food has gone down and sell by dates are a joke!
Smoked haddock use by date the date of delivery, yellow broccoli, rotting strawberries and pears which were in with tins and they had cuts and bruising. Yes I have an evoucher but no goods to eat.
The delivery drivers are always friendly and helpful but the shoppers seem to be getting rid of the old stock on delivery customers. I will continue using the delivery for heavy items but no fresh food which I will obtain elsewhere.”
“Place order for steam generator for £93 and driver try to deliver £5 iron. What the he'll wrong with this miserable company. Still waiting for refund even I refuse delivery”
“I live in Loughton, Essex and have been using this service for many years.
I have a delivery about once every 10 day's. The delivery drivers are always really nice, the order usually has few substitutes if any, and I have no complaints - can not say the same of Waitrose!!!”
“Drivers are muppets they don't check there mirrors.my car got hit buy a home delivery van outside of a school at drop off time.the back door swung open hltting my car.i managed to catch him.he never once checked his mirrors or he would've seen me flashing.becouse I've no dash cam his word against mine I can't claim.sainsburys you've lost a good customer”
“Ordered online grocery shop 8pm till 9pm not delivered by 9.30pm phoned them up to be told they couldn't deliver and no slots for 2 days without giving me a call”
“Brammingham branch in Luton has one particular member of staff who works on the self checkout section. I assume her job is to help the customers who get the usual problems with the self checkout tills but she constantly says things like "i've only got one pair of hands" or "yes, i will get to you when i'm ready" which in my opinion should lead to her being dismissed. If I spoke to staff like that I would probably be asked to leave the store.Disgusting behaviour.”
“Excellent online delivery service. My review is for Sainsburys strawberry ice cream cornets which I did not enjoy, however I recommend their chocolate ice cream cornets topped with nuts and shall be buying more.”
“On 10th July I bought Sainsbury’s own potatoes as replacement for king Edwards (they had run out). Opened them tonight 11th July They are sprouting.
Shop there a lot and wouldn’t expect them to sprout now they were due up on 11th. But they shouldn’t sprout now.”
“Things go wrong and that's fine but sooo many times with Sainsbury's. So far it's been online shopping, their sandwiches have no filling and their credit card department is another absolute fail. They just don't seem to care!”
