“Went to the West Auckland store 9th February and purchased a piece of what was described as pork leg joint. Well all I can say it must have been a very old pig. It was without dought won of the poorest pieces of meat I’ve ever had, thank god we didn’t have guests. What made it worse was the Sainsbury’s over pricing, I’d have been better at one of so called budget super market. Needless to say I won’t be purchasing meat at Sainsbury’s again. I’m not happy.”
“Assaulted by Sainsburys delivery driver after asking home to move his van from across my driveway, I filmed him & toke pictures of him & his van, he lied saying I assaulted him, he has a record of violently attacking people. "WARNING FILM SAINSBURYS VANS".”
“Ordered shopping it never came so called the customer service who apologised and booked me a slot for the next day ..... again same thing happens again no show now my son has no packed lunch for school will never order again and will advise family and friends not to shop with Sainsbury’s”
“I always done my shopping at Sainsbury’s, however after the last few visits to Rayleigh weir and not even having stock of general fruit and veg is a joke. The most 3 recent home delivery’s Received had meats that expire the following day, bananas that looked like they traveled through Basra. I’m now swapping for Waitrose full time and to be honest Aldi’s fruit is much fresher for Half the price too, I don’t know where you sit in the market anymore as your not the cheapest, however your stock and service is ridiculous, I now have 2 different dinners to eat by tomorrow!!!”
“Do not order your shopping from sainsburys delivery driver has twice now not shown up at time adno call to advise why... No call back from customer service... Managers lie say they are in meetings... Taken money from my account but still no shopping no word on when its coming apology... Terrible service”
“I wanted to try ordering online with Sainsburys for the first time. First of all the online shopping is a lot worse than ocado, waitrose and tesco.. as you can't even leave or see reviews on products or make the picture bigger to view the products better. Then I ordered for 5 days later.. an hour before I was supposed to receive my shopping I got a call that I won't be getting it anymore. It was cancelled!! They said it's because my details matched a previous closed account. But that wasn't mine. So now I am here at home without my shopping. Never again!! Back to Ocado!!”
“Shopped at ST Clares store today just had to mention customer service is atrocious should take a leaf out of Waitrose's book. The difference is like night and day For a shopper like myself this makes a big difference Pleas take note
Unhappy shopper”
“MY DAY’S SHOP.
You asked me how my visit went ,
just as I left your store.
A message on my mobile screen,
appeared just like before.
So as the glass doors slid apart,
a warmth embraced by face.
I wheeled my empty trolley cart,
sedate and slow my pace.
First off some crimson raspberries,
did catch my roaming eyes.
So plump they were, so tempting,
so I took a box to try.
Next onward through fruit aisle,
trawling almost at a traipse,
I spied the finest of their ilk,
sweet Thompson seedless grapes.
Then further still an Autumn crop,
that’s truly Heaven sent.
The apples that pack such a punch,
Cox Pippins grown in Kent.
Yet further still my eyes were drawn,
soon by the cheese I stood.
And the Vintage Applewood I chose,
as nothing tastes so good.
I then set off to the checkouts,
past the fresh milk and cooked hams.
I just could not fight temptation,
when I spied some sweet plum jam.
And some fruity loaf to spread it on,
my day’s shop was complete..
I payed and left the warmth behind,
as I set foot on the street.
James Bridgewood.”
“I have some mental health and certain disabilities that affects what I can do,but whilst in sainbury's one day I needed assistance and few staff members came to help and was very helpful, as they walked round and pushed my trolley and picked some tins I needed and aided me with some heavier items and even bagged it up at the till for me, so thanks to all staff at sainbury's in farnborough Kent.”
“I sent Sainsbury's CEO an email today:
I had been a client of your supermarket since moving to the UK but lately the service you have provided me has got from bad to worst and this is the last drop to an already full glass.
I placed an order last weekend that was supposed to be delivered this past Tuesday between 9-10pm. I received a call around 6:30 pm advising me there was an issue with my card, a correct payment method was provided and I went home to wait for my order.
10:15 nothing, I decided to give your call centre a go, the guy at the other end put me on hold to contact the store and the call dropped. I called back again 5 min later to be told the driver reported ill and the delivery was not happening, annoying I know but this things happen, I was then assured the store was going to get on touch Wednesday to offer me a solution. Wednesday no one called. In the evening I went to your website and raised a complaint ID COR XXXXXX, woke up Thursday to find an email saying you have cancelled my order, a decision made unilaterally. Ok angry but I was done with Sainsbury, good-bye. Still no one bothered calling me. Thursday night placing an order to a different supermarket went to check my bank account and you had taken the payment for an order not delivered and one you had cancelled. Too upset to call.
Today I got in touch and asked to speak with a manager, someone took my call, apologised and said a refund would be made in 3-5 working days, no good enough... So manager says I would call the store for them to at least confirm if/when the refund has/will be processed; he asked a call centre guy to call me with the great news that payment was never taken, what a relief! Only that my bank account is showing since Jan 16th a minus £120 hmmmm now this guy wants me to go to my bank, get a statement and head to a Sainsbury store. No, I don't think so! Asked again to talk to the manager who then said send us a screenshot of your bank account to a generic email and that was at 10 am (I am writig this review at 5pm) and no one has bothered calling me.
How would you feel if any company you had deals with treated you like this? I have been disregarded, ignored, dismissed and belittle as customer. You have shown a complete lack of internal communication, an incredibly poor customer care culture and have my money and who knows what is going to happen. I would never shop at Sainsbury's and will make sure my close circle is aware of the appalling behaviour.”
“I previously wrote a review about receiving credit rather than a cash refund if you don’t accept a substitution as this is what the delivery driver had told me would happen but I have had the money refunded to my bank account so feel happier with the process.”
“Never shopping from Sainsbury’s again I went into the store with a trolley because I was going to buy a big quantity of products and I was putting my stuff in my trolley I was treated like a theme from the security guy with the court and the manager to warn me and after obviously I put my stuff back and never going back again very disrespectful stuff.”
“If an item you order is out of stock & you don’t accept their substitution, then there is no cash refund, the money goes into your Sainsbury's shopping account - I think this is OUTRAGEOUS and it will prevent me from using Sainsbury’s again”
