“Bought crayfish and mango salad. The red rice and long grain rice has to go. The salad does not need uncooked crunchy rice. The salad would work fine without.”
“Having shopped at Sainsburys for over 40 years and used the Winchmore Hill store since it opened I have to say it's not a patch on what it used to be. Prices continually creep up from week to week and the standards are definitely falling. As an example, offerings of thin watery cream and fresh fruit that bear no comparison to what can now be bought for much the same price or less from Waitrose or M&S.
That said, the staff are great, the store is still used as it's convenient with easy car parking but even that attraction is fading as due to the recent traffic lights fiasco it can now take ages to get out of the car park.”
“Bought JJames bacon absolutely disgusting worst bacon I have ever had. Full of white hinge tasteless.
Also believe this is a con trick just new packaging.Will never buy bacon from Sainsbury's again”
“Flawed Service!
Expect weekly problems with deliveries to your home and when you raise the matters with the so called customer service department prepare yourself to be treated with indifference and arrogance. It is widely known that Sainsbury's are experiencing problems with online shopping and little wonder why. We began shopping with the company in the early 70's........£500,000 later and we are switching.........Do they give a rotten banana! I think not.
Sad isn't it?”
“Awful customer service.. Would not expect but have learned this is normal from them.Keep making offers that are simply not available, when complain was given ' lip service '. Asked to be escalated to senior manager whom raised her voice and was rude in attitude and laughably lied to even try blame me for the matter! Escalated to head office and had to have a stand off with the CEO's PA...Has happened a few times over a year now, awful customer service and feel sorry for anyone working there as is apparent they are trained to fob you off, managers are disrespectful and obviously cant handle complaints! There's better service to be had elsewhere without the deceit and ignorance received.”
“I can’t believe in this day and age, that Sainsbury’s are not doing more to reduce plastics in their stores. Even the 5p & 10p bags are still plastic! Waitrose has now eradicated all their 10p plastic bags- perhaps Sainsbury’s should do the same.”
“You won't believe this!...we recently received a delivery and the delivery driver proceeded to 'POO' on our drive....whilst delivering our groceries. We actually have CCTV evidence. And to make it worse Sainsburys aren't even bothered...!!
Imagine the poor customers that received their delivery after us!!!”
“Following cancelling an order because sainsburys informed me that the payment did not go through, the delivery man turned up a few hours later with my order.
I told him that I had cancelled the order so he called the office who confirmed that the order had gone through now. I took the delivery and the receipt and noticed that an extra 18 pound had been charged. I questioned this and he told me to call customer service.
When I called customer service, they acknowledged the mistake or problem with the system and first tried to give me a voucher for another online order. I told them that I will not be using the service again and wanted a refund of the additional 18 pound I had been charged. I think they are going to refund me but it is not in my account yet.
The next day, I received an email to confirm that the order had been cancelled. Note this was after I had accepted and paid. There seems to be serious issues with the online delivery service. I am quite stunned that such a big company can have such fundamental things wrong with their system.
This kind of service is not acceptable these days. A big company like Sainsbury's should be able to get something this simple right. The Company needs to lift their game.”
“Sainsburys Ferndown repeatedly ignore the timed delivery slot. Delivered 10.20am instead of the booked and confirmed 12-1pm slot (not good when I worked late and needed the sleep!!). Not the first time this has happened either, the same happened last week. Also, I was not informed there had been substitutions and therefore didn't know to check I was happy with the substituted item which I'm not. Finally, yet again the store picker clearly doesn't know the difference between products and puts items such as a lime through as a lime but actually has delivered a lemon! Today, yet again, I didn't receive the item I ordered as the picker had chosen the wrong item. Sainsburys is my preferred store for groceries so I'm gutted that I cannot trust to shop with them for my online deliveries any longer as certainly my local store, Ferndown, Dorset consistently gets it wrong.”
“What went wrong? Used ATM which is displayed as Sainsburys Bank, requested cash, card came out, NO money, but amount taken from my account.
Went into store at Emmerson Green Bristol to report above, was told by customer service, and then the Manager, ATM nothing to do with them, called my bank, next day made 10 + calls to Sainsburys head office, Sainsburys bank, every person I spoke to denied the ATM did not belong to them even though they have Sainsburys bank signage.
Perseverance paid off, as eventually Sainsburys acknowledged ownership.
Have still not had my money returned to me.”
“Sainsburys didn't deliver an order that I was expecting. The amount of roll on inconvenience it caused me makes me want to cry. I have been so busy and ordered some light bulbs for my parents house so that I could fit them while I was visiting. Since I ordered them online I did not buy them in store when I had the opportunity. I thought this may save time and would save me a little money as I had an online voucher for a discount. I spent longer than expected placing the on line order and when it came time to deliver I received a text and email stating that my payment had not gone through and the delivery would not be made. I thought I had already paid! I put all my payment details in when I placed the online order and everything appeared to be fine. I called them to make payment, they kept me on hold for over 10 minutes and then advised they could only deliver after the time that I would leave my parents house. I said that would not work so cancelled the order. I jumped in the car to sainsburys to buy the bulbs which I should have done in the first place but there were none on the shelf. I suspect they had taken them all for my order. So my parent are going to be left without the lights fitted than I planned to do on this visit.
They did not give me the option to pick them up from my local store. I have no idea why this is not an option.
I will never use this service again and recommend anyone that wants something urgently do not use this service.
I am so disappointed and cant stress the inconvenience this terrible service has caused me.”
“The personnel at your local Sainsbury’s in Bush Hill Park should be commended on the way they treat their customers. In particular is one lady by the name of Cheryl who goes out of her way to be friendly to customers and is very good when dealing with children.”
“Bought a one meal frozen food for 90pence called Stamford food hotpot, it was very tasty, only bought one has I have bought dearer products and they have been very bland, but this company knows how to cook, I will be going back to Sainsbury's to buy more, price very good I couldn't make it for that price for one.”
“Bought the fresh cream pavloa with fresh fruit on the top . £8 . It was large fed a large family . Delicious . Fresh . I've just eaten what left on Tuesday and still wish I didn't 😜 couldn't leave it . Would totally recommend”
“Don't bother. Three times I've ordered and three times they haven't delivered. Lots of apologies from customer services but no reasons given. Don't use them.”
“Terrible customer service! Did not notify customers on fine print for water. I only knew about it when it got to my door that they had such a policy. Absolutely terrible that customers were not notified of it beforehand and was charged the full amount.”
“Very bad customer service. Went in with my 2 babys. Staff could have been more unhelpful. Just rude. These where middle aged women that you would expect would be more than willing to help a mother struggle. Will not use this store again. Only ever come across this in Sainsbury’s any other store are more than willing to help and over compensate when see mother struggling !!!”
“Joke company for online delivery DO NOT USE EVER !!!!!!!
5 out of 6 weeks big problems with delivery .. this time and final time , take money out of bank but driver assumed we didn’t want it delivered , we asked for immediate return but they say it’s going to be 3-5 days WFT!!!!!!! So now with money being tight we have 2 small kids who have got to wait 3-5 days for food....”
