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Sainsbury's Reviews

2.4 Rating 1,681 Reviews
32 %
of reviewers recommend Sainsbury's
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Phone:

0800 636 262

Location:

Sainsbury's Supermarkets Ltd 33 Holborn
London
EC1N 2HT

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Anonymous
Anonymous  // 01/01/2019
The company have reduced the weight in the bags of charcoal briquettes but used the same size bags and now they have hidden the weight by printing in very small letters under the bar code. I accept prices rise I just would like honesty in the process.
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Posted 5 years ago
They sold me food. I ate it. It was nice. Would definitely recommend. The cafe’s cappuccino was nectar and the chips were in point. Highly recommended.
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Posted 5 years ago
Taste the Difference 6 Pork Sausages (The Meaty One) Very disappointing, ranks as the worst sausages I have ever eaten. They claim to be 97% prime pork, maybe, but not the muscle. In my judgement was basically ground up pork skin. No flavour, and an extremely dry texture. I'll not be eating the rest of the packet. I'll try throwing them over the garden fence to see if the local fox will fancy them, I doubt it somehow!
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Posted 5 years ago
Sainsbury's slow cooked butter chicken breast looked great on the box picture but inside it was terrible a few pieces of what looked like dark stringy meat with a watery sauce needless to say it went straight in the bin ,don't know what kind of quality control process they operate but it needs reviewed ASAP.
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Posted 5 years ago
I wanted to say thank you to the wonderful Scottish Lady I spoke to on 31st May 2019 at the contact centre number. My mother has dementia and had turned the delivery driver away, so I called and the lady I spoke to was very, very pleasant and helpful. She contacted Swindon Bridgemead shop and arranged for the order to be redelivered the next day. As it happens, the driver was contacted and came back the same evening, which was fantastic and above and beyond, thank you for your care and sensitivity.
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Posted 5 years ago
The quality of the food is good, but they are still too expensive. I compare pieces regularly and they still charge more than most.
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Posted 5 years ago
I found several weird objects in an unopened bottle of Sainsbury's chocolate milk. I could have choked on them, or maybe they were toxic, who knows... The response of Sainsbury's was very unsatisfactory. Also, my review was rejected from their website twice even though it was following the review guidelines, so it seems that they are over-filtering the reviews on their website. Overall this leaves me very disappointed about Sainsbury's.
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Posted 5 years ago
I am unhappy with your bread, previously named taste the difference multi seeded. Where are the seeds? This used to be lovely bread and the reason we shopped at Sainsbury's Leigh. As the bread is bland we no longer have a reason to shop there and will, hopefully, find some we like at another supermarket and let them have our custom.
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Posted 5 years ago
Really annoyed. I buy online shopping every week and so many times my items are not bagged as I requested. Sainsbury’s it’s not listening to me and causing me un-needed anxiety with my OCD as I need my shopping bagged and not in plastic tray contact. Last week I complained about it got an email and my 40p bag charge refunded AND the promise that this would be sorted....this week my shopping came without the bags... if I’m paying for it... what’s the problem? And I always recycle my bags too! I’m going to start shopping with Ocado as they never have failed me in the past....are always on time, never gives me silly substitutes and takes the bags back while giving the money back for it too. More expensive but worth it as I get a better customer service care that fulfill my needs as a customer. I used to shop with Tesco and Asda, but these have let me down too.... so I haven’t shopped there for years. Sainsbury’s lately has just been rubbish at their service. VERY disappointing. OCD is not a joke... it’s a mental illness that has enough triggers as it is.
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Posted 5 years ago
I want to thank senior staff member and customer service for allowing me to use the telephone to phone home as I had left my mobile at home and was concerned that my husband who is not very well at the moment could not contact me in an emergency. Thank you so much for your help despite being extremely busy.
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Posted 5 years ago
we visited the braehead store to order travel money on the 24th May 2019 we were served by a delightful young lady called Ashley she was very efficient and knowledgeable regards the currency and assisted us in every aspect of our requirements she is a real asset to your store many shoppers are quick at complaining we always think that good service should be recognised please thank her on our behalf
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Posted 5 years ago
Saintsbury's Braintree. Two weeks ago on a Sunday at 2.30 went to the deli counter to find it was being packed away, cooked meats were empty, hour and a half before closing. Following Sunday was 1pm this time the meat was still out but the carved ham on the was down to the bone only with tiny lumps of ham the same with the turkey it was down to the breast bone no meat left on it, when asked if they couldn't start another they replied not allowed to on Sunday. Three hours before closing time. Top it all today Wednesday had both ham and turkey on display, I asked for four thinly carved turkey and ham to which she had go and get another assistant who said we can't carve thin slices its too difficult. When the older assistants carve they have no trouble with thin slices. She eventually tried to carve and did as reasonable job but still moaned that the slices were breaking to which my wife replied that's no problem. Were only supposed to sell whole slices to avoid waste. Four very young assistants behind the fish, deli, dairy and meat all up one end chatting. More t training required Saintsbury's how to carve meat and customer service.
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Posted 5 years ago
Phoned the store about car parking issue and was told not to worry, go to customer service and they would sort it out. I did this and was berated by the assistant who said I just wanted a free ticket and had tried not to pay before, she recognised my car? I felt so bad and upset for days. She could have dealt with me in a different manner, not making me feel like a worthless citizen. Surely on a customer service counter there could have been someone with a better manner. I wont be going to that store again, Deal.
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Posted 5 years ago
Went to an interview to the Wolverhampton local,the interviewer was very disrespectful and rude. He told me take orders i would not recommend this store as they are rude towards there customers.
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Posted 6 years ago
The Hedge End store is a disgrace,the shelves are empty the staff as cheesed off as the customers ,whoever is managing the project needs to sort it.There is noone of management to be seen or even staff to assist with trying to locate the items which have been moved around and certainly noone saving sorry. This is no way to treat customers.
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Posted 6 years ago
Have been using Sainsbury’s since it came to wellesbourne. Have always been impressed with cleanliness and helpful staff. Bernie in particular always has a smile on her face.
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Posted 6 years ago
I’ve tried to sign on as a new customer for an online delivery. My order was lost at the end as I was unable to register. The delivery slot I chose was £2.50 but increased to £7 when I clicked on it for no reason. After spending 20 minutes trying to register and the system refusing to take my details, I will give up and try tescos.
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Posted 6 years ago
It's always a pleasure to go to sainsbury’s local (Andover Road Newbury). I mostly like to go in the evenings as there is usually a lovely lady named Yvonne who just lights up my day. She always has a smile on her face and nothing is too much trouble for her. I recently had a new nectar card delivered and had accumulated a lot of receipts, as there was a big queue behind me I said not to worry and that I would wait another time for a quieter period to put the points on. Yvonne would not hear of this and called the manager to help, to make sure my points went on the card. It's also lovely to hear a staff member say how lovely she is when I asked what her name is, and how they love working with her. She really is a wonderful asset to your team and I really hope she gets recognised for this. People are always quick to complain but never quick to leave positive feedback. Thank you Yvonne and keep doing what you do. (Making people happy) x
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Posted 6 years ago
I am livid. I ordered from Sainsburys on 5th May and my order was delivered. I then made a top up order on 10th May for a few odd items. Only to be called on the phone 5 minutes before delivery expected, and told that their computer system had classified me as a Security RISK and as such they were not delivering to me. 2 phone calls and 2 emails now and no one can advise me what they actually mean by me being a Security risk. I asked if it had anything to do with payment and was told it was not. This is what came today in email :- "I've had a look at your account and can see that We've had to cancel your order as it has been flagged by Sainsbury’s risk prevention system. I am sorry if this has caused you any inconvenience. At our absolute discretion we reserve the right to terminate your access to all or part of this service with or without notice" I am disgusted that they have the audacity to classify me as such. If it has to do with payment, then it should not as they take the funds from my account before they deliver, so if the payment does not go through, then I could understand but they had not even tried to take payment. I then ordered via zoom delivery and had all my goods delivered within 1 hour. Anyone else out there had this issue? Surely I have a legal right to do something about this. I am certainly going to investigate this further. Needless to say, I, nor my family or friends will be shopping at Sainsburys as they are all disgusted to hear about this.
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Posted 6 years ago
Im not gonna lie the main job was a bit dead but now shes 6 months pregenant she goes by the name of Kieran davies mum we were trying on glasses in the sinsbury dunstable changing rooms but she got knocked out bya crackhead called gary so I brang her back to life and baby carlos is now on theway its bless though because his 14 year old dad(man) is gonna teach him the true ways of business and how to break lines and bag up mans grub
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Posted 6 years ago
Sainsbury's is rated 2.4 based on 1,681 reviews