“Occasionally one makes inadvertent mistakes, but today in the process I discovered a new oxymoron, " Sainsbury's Customer Service"
Having queued in traffic to get into the car park I realised that I did not have a £1 coin to get a trolley. ( Why are Sainsbury's the only supermarket in the area that have this inconvenient system. I went into the store to get some change and found that they have moved the "customer service counter" even further from the door because they have installed even more self service points and a scan as you go service is being introduced.
Why go shopping if I have to do the work myself. Online, same price but someone collects the goods and delivers them home for me. Are Sainsburys trying to get rid of in store customers?
Arriving at Customer services the one lady was busy and a queue waiting to be "served" As I decided to go to another supermarket I saw a "Manager" stacking vegetables. He was less than interested and quite rude. Surely Sainsbury's would do better to pay two extra staff, one to help at customer services and one to stack the vegetables, Win Win and probably a saving for Sainsbury's as well.”
“Get your rancid pasta whilst stocks last !!
Pasta bought 28th August . Use by date 23 sept
Completely ruined evening meal on holiday. Made a complaint they offered me £3.30 in compensation (Pasta cost £1.70).
Bottom line. Be vigilant in this supermarket and don’t bother taking time to report shocking rancid foods.”
“The worst online shopping experience I…
The worst online shopping experience I have ever had.
Cancelled a whole weeks food order an hour it was due to arrive.
Gave me no explanation why it was not coming, just that they had no one to bring it!!!
Had no time to shop with anyone else for that day so left me in the lurch. Will never ever rely on them again.
Whole shop for a party that night......not arrived, just dont take the gamble and dont use them.”
“I have been a Sainsbury's customer for 30 years and this is the first review I have ever written. What a decline in service and quality of product!
In Store (West Auckland, County Durham), regularly fresh fruit and veg, has
gaps/ out of stock, or is of such poor quality, that I've walked out and gone to Tesco's. No real stock on their "Fesh-Fish", counter. Nothing like Morrison's. Even their own brand, household products have been out of stock!
Home Deliveries.
A complete drop in quality and availability. My last four deliveries have had:-,
Six Sainsbury's own products have been substituted with "main brand", higher cost items. 2 qty fresh/ loose Pears, substituted for 4 qty pears, on a wrapped tray, with only two days on their "best buy date"! Ironically, they were, "rock-hard" and even after a week, were inedible. Mushrooms, sent back as they were brown and had no useable life left in them. Loose Broccoli, not available. (Is this part of Sainsbury's initiative to reduce plastic? If so, why send me Broccoli wrapped in plastic? (Plastic wrapped tends to be "loose stalks)" and you cannot check the freshness, on delivery. Choice of wine, is regularly substituted.
My last, "home delivery", cost me an extra £7, as I could not get back onto their,
On-line" site to complete my order!
What a change and not a good one.”
“I have just collected a parcel from sainsburys Whitley Bay Argos, the young man who served me was fantastic so helpful he even helped me to the car and helped fit the parcel into my car wish id got his name so helpful.”
“Poor customer service. My last order was placed online to be delivered with carrier bags. However, to my surprise and despite to be charged with bag delivery, my shopping was delivered with NO bags. I tried to contact Sainsburys since with regard to this, but have not yet received any apologies/refund for the incorrect charge.”
“I barely write reviews but it was really hard not to write one.
Their online service is just bad, really bad, actually even worse than bad. Not sure why even they have an option of online delivery. Maybe only to lose customers who have shopped with them for over 10 years.
Delivery people are great and helpful but when you get delivered products after used date, or just about to expire or 1/5 of your weekly order missing or replaced without any thought not only once but 4 times in a row you ask yourself question WHY?
Just a waste of time and disrespect for a loyal customer. Not worth your time!”
“The only reason I have given them 2 stars instead of one is that I was feeling generous!
Where to start? Well, some air head at Sainsbury thought it a brilliant idea to move in stores like Argos, thus cutting their food section/variety greatly. Now, being a simple housewife who, until 3 years ago, only shopped at Waitrose, I moved all my shopping needs to the hypermarket at Hedge End. Shopping here was fulfilling all of my food needs, and more. However, now this boy wonder has come up with this new idea of combining shops, I can no longer find many of the foods I used to shop for. Also, having a vegetarian in the family, I found their frozen vegetarian food selection almost non-existent.
It is obvious that whoever came up with this wonderful idea has not thought things through, eg. People who visit this supermarket do their weekly shop for, "FOOD". If they want to shop household items, they will go to the appropriate store; they certainly do not want to wade through Argos to get to the now meagre offerings halfway down the store. I am by no means the only person with this view as, I understand, many of the staff have had to suffer abuse from disgruntled shoppers; the car park which was always full to bursting is now less so, with spare spaces. It is not the staff's fault but those people who do not experience the daily life of the customers at these stores.
I, reluctantly, have moved most of my shopping needs back to Waitrose. Reluctantly because Sainsbury was very convenient but, more importantly, Waitrose, unlike Sainsbury, have listened to the customers and have expanded their vegetarian section and also cater for vegans. That, coupled with the price matching and, on a lot of occasions, cheaper pricing, have made Sainsbury both uneconomical and an unattractive shopping experience.”
“Very poor service. First I'm told the van has broken down and they've rebooked my delivery for the next day. It doesn't show up. Customer service useless. All the offers/savings have now elapsed. I won't be using Sainsburys online again after 30 years of being a Sainsburys customer”
“I can not fault the delivery service in my area and have been using it for more than 10 years. They are always within the booked time , the drivers are always very nice people, I am always told if something is near its use by date. What more could I want.”
“I booked a delivery on Friday 23rd August to my parents' house in Clyst St George near Exeter. They are well in their 90s so I timed the delivery for when i would be there to help put away. I arrived just as the delivery chap was leaving. He had put away all the groceries- into the fridge, freezer and cupboards- well beyond the expected service! Thank you”
“SAINSBURY'S PETROL STATION HORLEY
I am a daily customer (either myself or my family).
Am extremely disappointed with the lack of knowledge and customer service displayed by the manager when I asked if I could pay with Jersey currency (as I have several times in the past).
Rude and unhelpful to a loyal customer.
The problem is not he didn't accept the payment, I ended up paying by card, but how utterly unhelpful and unprofessional he was.
Customers deserve to be treated with RESPECT!
Same day WAITROSE accepted payment in that currency...”
“I do online shopping once a week. Today is the second time my groceries have just not arrived. The first time it happened the driver said we were not home. I have no understanding why the driver would possibly lie but I guarantee you we were home. Shocking service. Customer service was useless informing me the second time that he is late. I already knew that as I had just spent an hour waiting. Actually I can’t be bothered writing anymore. I deleted Sainsbury’s app and now am expecting OCADO tomorrow morning.”
“Did a large online shop and used a money off voucher which was accepted at checkout ,shopping was delivered yesterday but this afternoon I received an email telling me they had withdrawn the money off voucher and re issued another one to use on my next online shop .The expiry date was today .I have complained but Sainsburys are not interested .tesco here I come .”
“Over charged on my online shopping. Spoke to Wolverhampton store who could not explain or understand why i had been charged £12 more than i should have.
I cancelled the order. 10 days later still hadn't had my refund so called .com number who said that the store had not requested it. 2 days later i had a call back to process the refund for the amount it should have come to originally!!!! What about the extra £12???
Eventually got full refund a few days later. Will NEVER use sainsbury's again. Terrible customer service.”
“I have used Sainsbury's online for my food shopping, the produce is good, but the fresh fruit and vegetable go off really quickly because the use by dates are within 2 days of purchase. Which is ridiculous and often I finish up throwing them away, which is a totally waste of my hard earned cash.”
“Car wash at Sainsbury’s garage caused £750.00 worth of damage, they are denying any liability and basically calling me a liar, disgusting customer service from head office, I have just been fobbed off, I will never spend another penny of my money in any of their stores or garages again and all of my family and friends who used to shop with them have also decided not to shop with them, so well done Sainsbury’s you have lost several customers!”
“Slim Choice frozen oriental chicken noodles :
Looked nice - took 50 minutes to cook in oven - the chicken was rank - I actually had to spit it out. Beans ok but would never buy again”
“Terrible, awful and rude service we experienced today from delivery driver Mr Michael. I'm customer of Sainsburys for 2 years. The Store manager Ms Zori Brown didn't help us. We complained, we called different numbers, so hard to find who is responsible for that unrespectful behaviour. Look like they don't have proper manager, or head of the shop. They doing what they wish.
We live in court, 2d floor, we had delivery all the time to step door, but today we were so upset for Sainsburys behaviour. We don't have now our products, so we had to go outside to eat. We had lots of stress for our money.
And with that behaviour Sainsburys loosing customers., we were happy with Sainsburys products., but now we will change our shop.”
