“Second online order messed up. Arrived an hour early from booked delivery slot. Items substituted even though I ticked no substitute. When I rang the customer service they were unhelpful and condescending. Normally do my shopping in store at Sainsbury's, but have lost faith in them as a retailer since. They think their customers are idiots.”
“I first did the 18 pound off shop online and it was excellent service, I later I got an email to say the next 4 shops I would get 10 off every order over 50 pound I did 4 click and collect shops, service brill and saved another 40 pound”
“Used to spend £400 plus a month on home deliveries, that ended when a very rude delivery driver parked outside, threw the sack barrow from his truck, was banging and crashing with my/other orders on board, Customer services were useless telling me how the drivers in question were told of my complaint.
I won't be trusting them again, so I hope it was worth that email from Chis at their customer service debacle.”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Visit them if you wish to take part in the speediest checkout ever. Checkout staff can be very rude, much too fast and pressure to use self service. DO NOT USE IT!! Ask for a discount if you do as the price of using a real checkout is factored into the price of your goods. Oh, and please do realise that some people do have mobility issues not at first obvious, and not all elderly are as fit as each other, so BE NICE to them.”
“They decided to cancel my online shopping order because apparently they don't deliver in my area even thought 3 days ago my neighbour had a grocery delivery. Terrible customer service and attitude”
“I visited fareham broadcut store today and was served at the fish counter by two young men, they looked at the mussels on display and they both said they didn't want to give me them as they wouldn't close when flicked. They went out of their way to protect me from food poisoning and offered me a fresh portion. They could have just given me off ones as I wouldn't have known any different. I just wanted to say they made me feel very happy that they went the extra mile and gave me confidence that the mussels were fresh. Thank you to both of them.”
