“When I shop in Sainsbury's it's like a blast from the past, the staff are so nice and friendly and always go out of their way to help. There aren't any other large stores that make me feel like a truly valued customer in the way Sainsbury's does”
“So you changed your nice chicken kievs made by so they say sainsbury which wasn't to bad to these terrible replacement horrible tasteless and cheap tasting I'll be going else ware”
“1st online shop with Sainsbury's and never again. Absolutely terrible service as well as customer service. Used 'click and collect' and when I came to collect my groceries the driver wasn't there. I was told this order would automatically be cancelled and I would get a refund within 3-5 days. I made a complaint and as a result I was given a voucher so I decided to give Sainsbury's another go and ordered some groceries again but this time got them delivered. On top of the charge for the 2nd order, Sainrbury's also charged me the full amount for the first order that was over £60. A shop that was supposed to cost me just over £22, actually cost me £120!!! 8 days, 3 transactions on my statement and not a single refund! Customer service is absolutely useless too. AVOID!”
“Too many fresh items delivered with very short use by dates - just two of us with 14 items with 4+ days to use. A whole chicken, several packs of meat (2/4 chops) and fish, fresh vegetables, etc. Perhaps we should have a party and they should send along someone to cook it all!!! Terry”
“checkout cashier puts goods thru like she is going for a world record and when you are struggling to keep pace with your packing she then demands your nectar card then her and the queue stand looking at the mug trying to catch up and you suddenly become the floor show. NEVER AGAIN”
“Old price but slow delivery, when chasing on a Saturday to ask when delivery expected to store advised they don't deliver on a Saturday, 2 hours later an email to say delivery ready for collection!”
“Roughly 60 years old, black hair, overseeing the self check outs this member of staff grabbed my 11 months olds feet and made a rude comment about him not wearing any shoes. This startled my son as he has never before been grabbed by a stranger. I was deeply offended and upset that a member of staff thought it ok to touch a customers child either in a nice way or in this case in a rude and aggresaive manor. If in the street i would have got the police involved. Never going back.”
“They have nice clothing and often it’s reduced. The staff are really helpful and polite and one lady in particular was beer helpful - age she rang another store to check if they had an item for me.”
“I bought a £10 voucher at Sainsbury’s and when I tried to redeem it on Skype it turned out to be out of date. When I went to the customer service they refused to change the voucher or give me a refund because the transaction was successful. They said I should contact Skype. Skype confirmed that the voucher had expired and sent me the confirmation and the expiry date.
I went back to the customer service, spoke to the manager, and they gave me another voucher ‘as a gift’ as they said. I had the same problem with it.
I phoned the central office and all they said was because the transaction was successful they couldn’t refund the money. I asked them, if you buy faulty goods can you not return them because the transaction was successful? I couldn’t get any sense from them.
I wrote a letter to the complaint department with copies of the receipt and emails from Skype and sent it by special delivery 6 weeks ago. I got no response.
I don’t expect to get my money back and I wasted so much time! At least I want to warn other people. This is the way they deal with customers.
What a shame on Sainsbury’s!!!”
