“I went into the store yesterday to buy 1 item I had seen two ppl whom I know just walk into the store who are vulnerable they did not cue. I asked if I could go inside to buy 1 item I showed my NHS badge to the security guard. She intervened in the conversation saying loudly NHS no not Sunday’s go cue. I felt like I was a piece of dirt. This women’s name was bonnie. She rude and she rolls her eyes at the fact I said NHS.”
“Just want to say a big THANK YOU to CLIVE the Security person at Derby Foresters Park Branch for helping me today when my battery of my Car key fob needed replacing as I couldn't start the car he put the new one in. Brilliant so helpful a godsend. Thank you CLIVE”
“My local Sainsbury's has been shockingly bad with it's Coronavirus regime. I have rung their head office twice to complain, but it makes no difference. The trolleys are not being cleaned and there is nothing supplied for you to even clean your own. When I complained on my last visit, the assistant said I had got the trolley from the wrong area, but there were no notices about which ones had supposedly been cleaned (although as there was no one outside near the trolleys I fail to see how this was happening anyway). There is no hand sanitizer anywhere within the store. A small store, very often no one at the door checking on the amount of people coming in and no one way system. When you ring their head office, 10 minutes of the call is spent telling you how they are looking after their customers. If it wasn't so serious I would say 'what a joke'. Shame on you Sainsbury's”
“13/5/20 Oxford Road, Swindon Store
I would like to start this review by saying I have shopped at this store for 15+ years.
Unfortunately, my experience at Sainsburys today was tarnished by a really unnecessarily, rude and extremely unfriendly checkout supervisor/manager. The employee concerned had no interest in any form of positive customer service whatsoever. I understand times are tough at the moment but this applies to 'everyone', manners and a little kindness costs/takes nothing. Making a customer feel like they do not want to return to the store can not be the aim of management surely?
Would like to add that the employee working on the actual till during this time, was professional, polite and helpful and this review is in no way a reflection of her work.”
“Terribly delivery service with their online shopping. Driver refused to bring items up to front door when all other couriers have no issue. Emailed them and their customer service agents are rude and nothing resolved. Refund took ages to get back. Totally disgusting services Sainsbury offering. Shame on them! Don't shop there and go somewhere who respect customers and give decent basic delivery and customer services. What a disgrace!”
“I am 81. Shopped at Sainsbury’s since our local(8 minutes away) opened. Get my Petrol at Sainsbury. During the last few months l obeyed government advice for my age group and self isolated only driving to get shopping every week. Told by 111 doc that l definitely had the virus but not needing hospital so stay in . Told by Sainsbury, not vulnerable because not on shielding list. No letter. My daughter had to drive miles to bring me supplies. When l ring Sainsbury told quite unpleasantly l am NOT vulnerable and no help offered. I also have asthma, heart problems, and other problems. Horrified by their uncaring attitude. I eventually went online to Tesco who couldn’t be kinder, helped me with my first online shop. Said to ring anytime l needed help. Will l EVER return to Sainsbury.NO . I will never go near them again. And l always keep my word.!!!!!! I have cancelled their app and told them to stop bombarding me with offers as l will never use them .”
“Shame on you, Sainsbury's Trinity St, Bolton:
My 86 year-old mam is classed as a vulnerable person. She's partially blind, has asthma, is on medication to sleep and myself, who cares for her, has major depression and also takes 10 tablets every-night which makes me extremely sleepy, instead of letting us go straight in, which is what we've been allowed to do, was told to queue like the others or told to visit between 8 and 9 in the mornings. There is no way we can turn up at that time, due to our health and medication problems. This is a form of discrimination against those who have ill-health and cannot go by these so-called rules. Some people outside Sainsbury's were disgusted with what had happened to us. I am totally upset by this matter. SHAME ON YOU, SAINSBURY'S. We'll take our business elsewhere, where they do let us in. Goodbye.”
“I work as a community nurse. Went into one of their branch to pick up medication during working hour in my uniform, they refused me entrance. Requesting i go and queue up.
They speak about being helpful and support key workers but in action they failed.”
“Brilliant service. They won me over from Tescos Sainsbury's 24/7 garage in Selly oak where a 'drug addict' who they employed as a Cashier to work the tills stole my purse. I put it down on the service counter and when I bent down to get my Tesco 'bags for life' ready to fill up with produce, when I popped back up it was gone! I have had no support from the CEO who 'supposedly takes complaints seriously!'
I have had no such occurrences at Sainsburys. They are honest and their opening hours at a time of Covid-19 have been unwavering and very helpful. They open long hours and since they restricted shoppers, like one person allowed in the store, no more than three items, I have been able to put more choice into my diet, as some stock is actually left for me! So well done. I'm sending a very gracious thank you to all Sainsburys staff.”
“Sainsburys customer service is APALLING.Their staff attitude is DISGUSTING and are no longer the upmarket supermarket they used to be.They ARE OVERPRICED FOR INFERIOR QUALITY COUPLED WITH DISGUSTING STAFF WHO COULD NOT CARE LESS>”
“Having visited Dawlish Store for many years, I have always found good customer service and been very happy to shop there. However I have been utterly disgusted by some staffs attitudes and behaviours with the way they have spoken to me as a customer and as a human being with the resent changes to Covid- 19. And the ways of shopping.
I am surprised and even shocked by the way they verbally communicated to me when I cued up and waited to go into the store. To be shouted at and told why myself and my partner could no go in together left me feeling humiliated and very upset.
I was more than happy to agree to their temporary policies and stores guidelines but not in the way I was told.
The lessons that need to be learnt is to train you staff basic customer service and to monitor this regularly if you want customers to shop in your store again.
I feel for all the people who have lost their jobs and would love to come and work for a company that suppose to value their customer and give them a job not the arrogant rude staff that already work there already, as unfortunately I won’t be shopping their again.”
“We had been ordering frequently from Sainsburys for at least 3 years and valued ourselves as good customers, I live with my father who is over 70 and on medication and recently finished cancer treatment we are self isolating and he has filled in the government form risk list, we have not been able to make an order with Sainsburys and get told they are prioritising there customers, we have had problems making new accounts with other supermarkets and being able to get food orders.
I write this review because I wanted to make sure someone at Sainsburys read it and understand that I will never be making another order from there supermarket.”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!!
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service!
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
— at Sainsbury's (Basingstoke)."”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!! 👿
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service! 😡🤬😷
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
🤬😭😤😖 — at Sainsbury's (Basingstoke)."”
“Went over to Avon meads bristol to argos and for 30mins no one was in argos but still made to wait to go in as the clowns by the front door don't have a clue what they are doing”
“Due to lockdown and the fact that I am classed as vulnerable I have been relying on Sainsburys home delivery for the past few weeks - for the previous 25 years I have visited their local store. Yesterday, I was advised by text one hour before my home delivery was due that it was cancelled - no reason was given. It also transpires that Sainsburys has blocked access to my online groceries account.
I contacted Sainsburys three times to determine the reason and have been given various explanations as follows;
1) We can't tell you
2) It might be a fraud
3) It might be something to do with your address
4) We will call you back with an explanation (which they didn't)
5) There seems to be a problem with credit card authorisations with one of the banks
In my opinion 5) seems the most likely explanation and it must be affecting many other customers. Has Sainsburys warned their customers of the problem or simply left those vulnerable customers bereft of assistance or a plausible explanation for rejecting their business? There is no evidence that any action has been taken in this regard - bizarrely, I was told that the team investigating the issue don't work at weekends so it could be next week before anything is resolved. I would have thought they should be on the case 24 x 7 until it was fixed.
To add insult to injury I have subsequently received two emails from Sainsburys, one inviting me to use Click and Collect, the other stating 'We look forward to serving you again soon'.
Evasive and incompetent are just two of the words that I would use to describe Sainsburys.
They do not deserve our custom.”
“I needed to speak to Sainsburys about my click and collect order. So I phoned the number given. All I got was 'At this difficult time we are working hard to feed the nation and we'll be right with you as soon as possible' or similar worthy words to that effect. I listened to The Sainsburys Robot for half an hour and gave up.
So I tried to email them - there was a customer services address on the web so I used that. I then received an email back saying they were no longer using email and instead I could contact them via Twitter or Facebook!
So I went on their website to try to find a web form. Nothing. So I tweeted them and The Sainsburys Robot swung into action again! They are a bloody useless company.”
“Shocking customer service. On hold for over an hour, only to be spoken to rudely, and hung up on, because he had ‘vulnerable customers to help’. I was ringing about delivery charges for vulnerable customers - Sainsbury’s have suspended their delivery passes, so I have finally got a vulnerable customer slot, but because of when it falls, am being expected to pay £5 for it. I was told this is because Sainsbury’s have to ‘cover their costs‘, but it feels like profiteering to me! They need to weigh ‘cost covering‘ with the reputation always risk, and the loss of loyal customers to competitors, who treat their clientele with a bit more respect.”
