“Disgusted no one way in Liphook store. People going everywhere. Staff not keeping social distancing and generally not a good experience. Tesco can do it right so why can’t they.”
“I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the younger guard Dan stepped in. His attitude was disgusting and I could tell immediately that he was trying to provoke the situation, grinning at me and trying his best to get me to lose my temper.. my thoughts are he was a bit bored and wanted some excitment at my expense, to be treat like this in store during the current pandemic was disgusting and it took great effort to walk away as such I am now reluctant to go back to shop there, I realise that this isn't an issue with Sainsbury's as such but as a representative of their store I feel that my only recourse is not to go back and that shop security needs to be retrained to descalate rather than inflame a situation and that guards such as Dan have no place on the shop floor working directly with the public”
“I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the younger guard Dan stepped in. His attitude was disgusting and I could tell immediately that he was trying to provoke the situation, grinning at me and trying his best to get me to lose my temper.. my thoughts are he was a bit bored and wanted some excitment at my expense, to be treat like this in store during the current pandemic was disgusting and it took great effort to walk away as such I am now reluctant to go back to shop there, I realise that this isn't an issue with Sainsbury's as such but as a representative of their store I feel that my only recourse is not to go back and that shop security needs to be retrained to descalate rather than inflame a situation and that guards such as Dan have no place on the shop floor working directly with the public”
“I’ve used Sainsbury’s at bridge of Dee Aberdeen for years but their delivery service is dire. Always loads of items unavailable, even a Daily Mail for an 11am delivery! Have had to start using Asda and Iceland delivery service as they have very few unavailables.”
“You have conflicting information about who is allowed in your stores between 8 and 9 am.
It appears also that media sources are also repeating your original message. I have an email from Sainsbury’s dated 21/3/20 that states cares of the elderly are allowed between 8 and 9 m/w/f. However other guidance from Sainsbury’s dated and issued at the same time doesn’t mention carers being allowed in the stores.
Please clarify the position. I am a cater and have been turned away today from Bamberbridge store, yet as I tried to explain I have been allowed in for the last 8 weeks.
Waisting my time.
Regards
Neil Richardson”
“This is the worst supermarket ever. I was vulnerable for 6 weeks having had major surgery and could not get a shopping delivery because I was not on the governments vulnerable list. You could not even get through to them on the phone. I have always shopped in Sainsbury's but after speaking with a horrid woman named Nicola from head office today who showed Absolutely no remorse whatsoever and said it was their policy. Also complained about the little Sainsbury's always being closed when I went to do shopping to restock. Won't be setting foot in their again and writing to complain about Nicola for sure.”
“Had a “click & collect”. Several items VERY short dated (fish cakes same day) and items substituted (unauthorised) with cheaper items, but still charged at original item prices.
Most annoying aspect is refund policy - everyone else does it on receipt of complaint as they already hold card details, but Sainsbury’s do not, they apparently have to ring you within 14 days to get your details. Still waiting.
Avoid, there are alternatives out there who actually believe in customer service.”
“Went into Sainsbury's in North Chelmsford today, and they have apparently abandoned reasonable limits on numbers of people in store, and any enforcement of the "one person per household" rule.
Yet the signs saying "Keep two metres apart" are still in the store, when it is very difficult, if not impossible at times, to keep to that.
Absolute chaos in a lot of the store. Really poor practice, when other stores are managing it well, and Sainsbury's used to!!
If anyone near me had Covid 19, then big risk I may have got it.
May well avoid the store in future. Been going there for years.”
“I am a loyal customer of Sainsbury's and the social distancing outside the store is controlled extremely well, as only one person is allowed from one household at a time. This is great as it cuts down waiting time to go in as well as not having to keep your distance from groups of other people, as other stores may do. Unfortunately, once inside, even though customers adhere as best they can to the minimum 2 metre distancing rule, no matter what time of the day it is there always appears to be at least 2 members of staff with a large dolly (cage) of stock, chatting and apparently oblivious of shopping customers who just want to get what they need off the shelf or want to try and get past them and the trolley which is taking up most of the width of the aisle whilst keeping the appropriate safe distance. Also, staff seem to think they are immune to the 2 metre distancing rule as they put stock out and chat together, only inches apart.
I, and other customers have regularly had to avoid certain aisles just to get to items because they are constantly blocked by staff and stock.
Of course, it is an essential part of business to bring up stock levels to keep up with demand, but is it not feasible for this to be done when the store has no customers? Surely, everyone ( staff and customers) would feel safer and less restricted if they didn't have to constantly be on edge just to get from A to B!?”
“I have shopped online with Sainsbury's twice and will not do so again.
During the ordering process I noticed some things I had placed in the basket disappeared and I had to click them again. Some did not get to the basket at all. On both orders, when the delivery arrived items I know I had clicked were missing - but when I checked they had disappeared from the shopping list again.
In addition, the tomatoes and grapes were squashy and over-ripe, and I was given a credit note (usable only online) for unavailable items - in my opinion these should not have been charged for.
I gave feedback via their website but heard nothing (reading the reviews here I'm not surprised.)
Will not use their online service again.”
“Since lockdown me and my family have used click and collect at sainsburys in denton the staff on delivery van have been so helpful even when working in this hot weather so polite i will be doing all my weekly shopping there even after lockdown thank you and thank your staff for all the help”
“Extremely bad communication re problems with online orders. They tell me if I formalise my complaint I will get no reply as it goes into a general?? When I asked if there was a manager I could contact, I was told No; if there was any further complaints procedure I could take, again I was told NO. After a red wine spillage at my door on delivery, a wiping of groceries dripping in red wine and three calls to customer service- I was asked what amount I was to be refunded, I said well the cigarettes will cost me £10.30 to replace. They said we divide the cost of the carton £51 by 5 so that will be £10.20!!”
“Order number 36310144
Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products.
At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods.
Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order page there was no clear indication this woudl happen. Talk abouyt taking advantage of customers (a vulnerable one no less) during this difficult time. Complete clowns for not taking a discretionary sensible action of refunded the £7 delivery charge, lost a regular customer and have guaranteed this is posted as a warning to others.”
“I’m actually so disappointed to be writing this review! I placed an order to which was Then sent an email to say I had items missing which was substituted and would get to decide if I wanted to keep them or not! And the order would be packed with bags Delivery bloke arrives and says he cannot bring it up to my flat as his not allowed but I stated In my delivery extras I lived in the flat to then which my son hat to go down and get the crates and bring them up to me as I have a baby I can’t leave in the flat to then get quarter of my shopping I didn’t want and mouldy oranges I spent £140 pound which is not cheap to then get a 4.50 voucher refund when I should of got refunded for the stuff I didn’t want! And items I didn’t get! Won’t be ordering from here again nothing but stress when I fault home delivery was suppose to make it easier for you imagine if I was an elderly lady or man and the driver couldn’t Bring up there shopping discusting.!!!”
“Sainsbury’s in New Barnet are refurbishing their car park, however the work constantly starts well before 8.00am, the legal requirement. Numerous people in my building have tried to complain, but Sainsbury’s have no real system to do so. We’ve tried calling, but it’s automated, and eventually it just hangs up. We tried searching online but their website says to call, which was futile. We found an email address, but got a reply that they no longer respond to that email. The queues to the store prevent us from complaining in person, which is understandable considering the circumstances.
Sainsbury’s provided no warning of this extensive work that has been going on for weeks. It’s boiling at the moment, but none of us can open our windows because of the dust clouds. And we’re constantly rudely awoken by the noise. I understand that they may want/need to complete the refurbishment, but I feel that they should have given notice and should not start before 8.00am. It’s shameful that Sainsbury’s do not care at all about their customers. We all use Sainsbury’s as our main food supplier (even though their stocking up is awful) but their nonexistent customer service shows how little they value us.”
“I went into the store yesterday to buy 1 item I had seen two ppl whom I know just walk into the store who are vulnerable they did not cue. I asked if I could go inside to buy 1 item I showed my NHS badge to the security guard. She intervened in the conversation saying loudly NHS no not Sunday’s go cue. I felt like I was a piece of dirt. This women’s name was bonnie. She rude and she rolls her eyes at the fact I said NHS.”
