“I am really shocked that sainsburys Lordshill are letting people in with no masks on,it's the law,l have been shopping there the last 3 weeks,each week l have been,there has been people not wearing masks or face shields,there was a man women and child no masks walking around touching the yogurts she must have picked up about 20 different ones and put them back,you should have a notice up out side saying no face coverings no shop,even your sercurity man and women do not wear nothing,if you have breathing problems then wear a face shield,sainsburys should be looking after there staff and customers,no one is exempt from getting this virus,l wear a mask and face shield to protect other people,l exspect the same for me,it's a pity sainsburys couldn't follow Tesco,if nothing is done about this l will have to take this higher up,you have messages on over your speakers telling to be mindful of other people,what a load of bull that is absolutely disgusting ,l feel like putting all over social media ,not to shop at sainsburys if you don't want to catch this deadly virus”
“No delivery or notification on appt o say would not be delivered. Went to pick up order, order not working. Awful service sainsburys! Using other supermarket.”
“No delivery or notification on appto say would not be delivered. Went to pick up order, order not working. Awful service sainsburys! Using other supermarket.”
“We had a home delivery last night and we had a very nice delivery driver both for help and politeness 99% of my order was what I asked for, Tony was exceptional.and made it such a good experience,
It isn't always 100% but we're all quick to complain but when service is that good it deserves a mention tooPam”
“Certainly not happy with the recent quality of Sainsbury's fruit and veg. Bananas and Oranges were a disgrace as was an Iceberg Lettuce. This has happened several times.
However, even throughout the lockdown their delivery has been reasonably good but a lot of trouble getting items we had ordered.”
“I placed an online order and sainburys didn’t have the items I wanted so sent substitutes costing almost 3 TIMES as much as the items I actually needed. On top of that they still charged me £7 for delivery despite the order now costing over £50 (due to their non-wanted, overpriced extras). Contacted them for a refund, was refused because I accepted the delivery - I’ve never heard such nonsense in my life! I will never order from them again or shop in their stores, disgraceful customer service & dishonest behaviour! They didn’t even send me an amended invoice, I had to work out the price differences myself & only realised then that they still charged me for postage too!”
“Went in store to click and collect from argos.
Thought while I was in store I would pick up some NES cafe coffee and some milk.
The size jar of coffee I wanted was priced at £7.00 which is TWO pounds more expensive than Asda and Tesco .
A few pence would have been ok but £2.00 rip off .Went to Asda so the 6 pints of milk was free with the difference .
Take a look at your prices.”
“When l order a newspaper with my delivery, it is a 50/50 chance that it will be delivered, despite leaving the delivery time until lunchtime.
Can this be addressed?”
“I ordered 1 packet of sushi rice as part of my online shop and Sainsbury's sent me 10 packets of nori seaweed as a substitution - and charged me £20+ for the privilege. Pretty racist substitution, why not just send me 1 bag of different rice?
They issued me an online coupon for their site, which didn't go through when I placed an order. I rang customer services and they told me that "it happens and vouchers disappear sometimes" and reissued me with another coupon. Frankly I just want a refund of the money they stole from me but apparently their "subs policy doesn't allow".”
“I had a sainsbury order for online delivery 26th july 2020 at 9pm which they cancelled at 4pm via email so I had no way of going to get my order. They re-booked for 27th at 10-11pm slot as that was all they had left. I waited up till 12pm and no order arrived. I called but they were closed, no email and no call. I have 2 young children. This has to be the worst ever service provided. They do not care about people the service and communication is appalling. They said it was a driver issue late at evening, now unless he took the truck home they would have known about this! So why not call me. Money was taken from my account and showed online as delivered.”
“Never, ever shop online with Sainsbury's.
Firstly they missed out 2 items from my home delivery without telling me or offering a substitute (clearly 4pts of milk and some Greek yogurt are tough to find subs for), despite emailing in the morning saying everything was in stock.
I decided to do an online refund claim to save me calling them. I asked for the cash back because a voucher is useless if I don't intend on using them again. It then says they have to call you back to do it over the phone rather than putting it back onto the card you paid with.
Fine. However 4 days later I get an email with a voucher code on it. I therefore have to call them up and spend 12 minutes on hold to get through to someone called Nadia who takes my details but can't actually help. She says she'll transfer me to the refund team but then manages to cut me off!
I then have to call again (15mins on hold) and finally speak to someone else and then get transfered to the refund person (a short additional hold) who finally took my details and I'll get my money in 3-5 days, at least a week after they took it wrongfully in the first place.
Never will I use Sainsbury's delivery again.”
“Sainbury’s Ashton. Older folks pushing trolleys in car park and stocking shelves and younger ones on tills and unable to calculate correct change. Something is wrong with that picture.”
“Absolutely useless online service. Don't bother trying to order anything "on offer" as your order will be cancelled the day after you have waited in all day for the delivery (on 2 separate occasions in this case).
Customer services simply not interested and kept parroting the standard line of "its in the terms of service that your order can be cancelled".
Get your IT system sorted out so it is "live" and will not allow customers to order products they have no chance of getting. Very very poor - you have been warned.”
“Shocked by Saisnbury owned Argos irresponsibility. Alerted them to a faulty, and potentially dangerous deep fat fryer which overheated after half an hour and cracked my work surface. They collected faulty item but now say there will be no investigation as they have "lost it". Case closed. Brilliant way of dealing with customer complaints. That means there are still potentially lethal products being sold. You would think they would like to avoid a headline that says "Sainsbury CEO knew about dangerous item and did nothing", but apparently not.”
“Fresh bread counter selling previously frozen buns.
There is a very small warning on the back of the packet re previously frozen.
The display however suggests all freshly baked.
Disappointed with Sainsbury’s”
“Need I say more dreadful customer service . One lady in particular put the phone down on me and still waiting for a manager to contact me 48hrs after initial contact . YOU have lost a customer who spends a large amount of money weekly .”
“Thank you Sainsbury for keeping me fed during lockdown I am elderly and have mobility/health issues. Sainsburys are the ONLY Supermarket who contacted me initially to offer "slots for vulnerable" Several slots available weekly and no problem with choice of products . Have not been able to get any slots with other Supermarkets during this period , nor did they ( although a shopper esp Tesco's') Sainsbiry bother to contact me initially... Well done Sainsbury xx”
“The delivery driver was really helpful and friendly but he wasn’t allowed to take any substitutes back due to covid19, the substitutions which I didn’t want I never do was ridiculous and the dates on fresh meat & fish was under 2 days,but it was the customer service which was shocking unprofessional and never even processed my refund I had too ring back a month later when I got my bank statement, which is when I made a complaint about her and I’ve heard nothing as too the way of an apology.”
