“Drivers rude and don’t want to deliver to flats. Can’t complaint! Spend hours on the phone to customer services and then no manager is available to complain. Spend time a money and then have to wait a week for a refund and have to buy elsewhere what a waist of time and money.”
“Sainsbury’s Drivers refuse to deliver to first floor flat! can’t get a refund for a week! Then can’t file a complaint with a manager because Sainsburys has no one available, after been hours to their customer services, then they deliver out of date dairy products... what a joke”
“I am appalled that Sainsbury’s should choose to profiteer out of the CV19 lockdown
Eggs have gone up from approx 9p each for 805 grammes to 11p each for 795 grammes
Milk no longer sold in pints so for those living singly it’s gone off before it can all be consumed.
The Belgian sponge puddings are now simply disgusting with a strange taste and no longer properly formed
Butter no longer available in 500 gramme size
No bread flour for months to name just a few.
Do the bean counters take us for such fools? Apparently yes BUT NOT FOR LONG, sadly by then they will have moved on proud of the short term so called improvement in profits but leaving the wreckage of a proud old company in their wake, talking of wakes WAKE UP THE BOARD OF DIRECTORS AND SEE WHAT DAMAGE YOU ARE LETTING THEM DO TO YOUR COMPANY or we will be attending your wake. Hopefully before it’s too late, but sadly too late for me off to the Coop in future. Chris Taylor Cheshire”
“Disgusted no one way in Liphook store. People going everywhere. Staff not keeping social distancing and generally not a good experience. Tesco can do it right so why can’t they.”
“I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the younger guard Dan stepped in. His attitude was disgusting and I could tell immediately that he was trying to provoke the situation, grinning at me and trying his best to get me to lose my temper.. my thoughts are he was a bit bored and wanted some excitment at my expense, to be treat like this in store during the current pandemic was disgusting and it took great effort to walk away as such I am now reluctant to go back to shop there, I realise that this isn't an issue with Sainsbury's as such but as a representative of their store I feel that my only recourse is not to go back and that shop security needs to be retrained to descalate rather than inflame a situation and that guards such as Dan have no place on the shop floor working directly with the public”
“I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the younger guard Dan stepped in. His attitude was disgusting and I could tell immediately that he was trying to provoke the situation, grinning at me and trying his best to get me to lose my temper.. my thoughts are he was a bit bored and wanted some excitment at my expense, to be treat like this in store during the current pandemic was disgusting and it took great effort to walk away as such I am now reluctant to go back to shop there, I realise that this isn't an issue with Sainsbury's as such but as a representative of their store I feel that my only recourse is not to go back and that shop security needs to be retrained to descalate rather than inflame a situation and that guards such as Dan have no place on the shop floor working directly with the public”
“I’ve used Sainsbury’s at bridge of Dee Aberdeen for years but their delivery service is dire. Always loads of items unavailable, even a Daily Mail for an 11am delivery! Have had to start using Asda and Iceland delivery service as they have very few unavailables.”
“You have conflicting information about who is allowed in your stores between 8 and 9 am.
It appears also that media sources are also repeating your original message. I have an email from Sainsbury’s dated 21/3/20 that states cares of the elderly are allowed between 8 and 9 m/w/f. However other guidance from Sainsbury’s dated and issued at the same time doesn’t mention carers being allowed in the stores.
Please clarify the position. I am a cater and have been turned away today from Bamberbridge store, yet as I tried to explain I have been allowed in for the last 8 weeks.
Waisting my time.
Regards
Neil Richardson”
“This is the worst supermarket ever. I was vulnerable for 6 weeks having had major surgery and could not get a shopping delivery because I was not on the governments vulnerable list. You could not even get through to them on the phone. I have always shopped in Sainsbury's but after speaking with a horrid woman named Nicola from head office today who showed Absolutely no remorse whatsoever and said it was their policy. Also complained about the little Sainsbury's always being closed when I went to do shopping to restock. Won't be setting foot in their again and writing to complain about Nicola for sure.”
“I have shopped online with Sainsbury's twice and will not do so again.
During the ordering process I noticed some things I had placed in the basket disappeared and I had to click them again. Some did not get to the basket at all. On both orders, when the delivery arrived items I know I had clicked were missing - but when I checked they had disappeared from the shopping list again.
In addition, the tomatoes and grapes were squashy and over-ripe, and I was given a credit note (usable only online) for unavailable items - in my opinion these should not have been charged for.
I gave feedback via their website but heard nothing (reading the reviews here I'm not surprised.)
Will not use their online service again.”
“Extremely bad communication re problems with online orders. They tell me if I formalise my complaint I will get no reply as it goes into a general?? When I asked if there was a manager I could contact, I was told No; if there was any further complaints procedure I could take, again I was told NO. After a red wine spillage at my door on delivery, a wiping of groceries dripping in red wine and three calls to customer service- I was asked what amount I was to be refunded, I said well the cigarettes will cost me £10.30 to replace. They said we divide the cost of the carton £51 by 5 so that will be £10.20!!”
“Order number 36310144
Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products.
At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods.
Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order page there was no clear indication this woudl happen. Talk abouyt taking advantage of customers (a vulnerable one no less) during this difficult time. Complete clowns for not taking a discretionary sensible action of refunded the £7 delivery charge, lost a regular customer and have guaranteed this is posted as a warning to others.”
“I’m actually so disappointed to be writing this review! I placed an order to which was Then sent an email to say I had items missing which was substituted and would get to decide if I wanted to keep them or not! And the order would be packed with bags Delivery bloke arrives and says he cannot bring it up to my flat as his not allowed but I stated In my delivery extras I lived in the flat to then which my son hat to go down and get the crates and bring them up to me as I have a baby I can’t leave in the flat to then get quarter of my shopping I didn’t want and mouldy oranges I spent £140 pound which is not cheap to then get a 4.50 voucher refund when I should of got refunded for the stuff I didn’t want! And items I didn’t get! Won’t be ordering from here again nothing but stress when I fault home delivery was suppose to make it easier for you imagine if I was an elderly lady or man and the driver couldn’t Bring up there shopping discusting.!!!”
“Sainsbury’s in New Barnet are refurbishing their car park, however the work constantly starts well before 8.00am, the legal requirement. Numerous people in my building have tried to complain, but Sainsbury’s have no real system to do so. We’ve tried calling, but it’s automated, and eventually it just hangs up. We tried searching online but their website says to call, which was futile. We found an email address, but got a reply that they no longer respond to that email. The queues to the store prevent us from complaining in person, which is understandable considering the circumstances.
Sainsbury’s provided no warning of this extensive work that has been going on for weeks. It’s boiling at the moment, but none of us can open our windows because of the dust clouds. And we’re constantly rudely awoken by the noise. I understand that they may want/need to complete the refurbishment, but I feel that they should have given notice and should not start before 8.00am. It’s shameful that Sainsbury’s do not care at all about their customers. We all use Sainsbury’s as our main food supplier (even though their stocking up is awful) but their nonexistent customer service shows how little they value us.”
“I went into the store yesterday to buy 1 item I had seen two ppl whom I know just walk into the store who are vulnerable they did not cue. I asked if I could go inside to buy 1 item I showed my NHS badge to the security guard. She intervened in the conversation saying loudly NHS no not Sunday’s go cue. I felt like I was a piece of dirt. This women’s name was bonnie. She rude and she rolls her eyes at the fact I said NHS.”
“My local Sainsbury's has been shockingly bad with it's Coronavirus regime. I have rung their head office twice to complain, but it makes no difference. The trolleys are not being cleaned and there is nothing supplied for you to even clean your own. When I complained on my last visit, the assistant said I had got the trolley from the wrong area, but there were no notices about which ones had supposedly been cleaned (although as there was no one outside near the trolleys I fail to see how this was happening anyway). There is no hand sanitizer anywhere within the store. A small store, very often no one at the door checking on the amount of people coming in and no one way system. When you ring their head office, 10 minutes of the call is spent telling you how they are looking after their customers. If it wasn't so serious I would say 'what a joke'. Shame on you Sainsbury's”
“13/5/20 Oxford Road, Swindon Store
I would like to start this review by saying I have shopped at this store for 15+ years.
Unfortunately, my experience at Sainsburys today was tarnished by a really unnecessarily, rude and extremely unfriendly checkout supervisor/manager. The employee concerned had no interest in any form of positive customer service whatsoever. I understand times are tough at the moment but this applies to 'everyone', manners and a little kindness costs/takes nothing. Making a customer feel like they do not want to return to the store can not be the aim of management surely?
Would like to add that the employee working on the actual till during this time, was professional, polite and helpful and this review is in no way a reflection of her work.”
“Terribly delivery service with their online shopping. Driver refused to bring items up to front door when all other couriers have no issue. Emailed them and their customer service agents are rude and nothing resolved. Refund took ages to get back. Totally disgusting services Sainsbury offering. Shame on them! Don't shop there and go somewhere who respect customers and give decent basic delivery and customer services. What a disgrace!”
