“This is the worst supermarket ever. I was vulnerable for 6 weeks having had major surgery and could not get a shopping delivery because I was not on the governments vulnerable list. You could not even get through to them on the phone. I have always shopped in Sainsbury's but after speaking with a horrid woman named Nicola from head office today who showed Absolutely no remorse whatsoever and said it was their policy. Also complained about the little Sainsbury's always being closed when I went to do shopping to restock. Won't be setting foot in their again and writing to complain about Nicola for sure.”
“I have shopped online with Sainsbury's twice and will not do so again.
During the ordering process I noticed some things I had placed in the basket disappeared and I had to click them again. Some did not get to the basket at all. On both orders, when the delivery arrived items I know I had clicked were missing - but when I checked they had disappeared from the shopping list again.
In addition, the tomatoes and grapes were squashy and over-ripe, and I was given a credit note (usable only online) for unavailable items - in my opinion these should not have been charged for.
I gave feedback via their website but heard nothing (reading the reviews here I'm not surprised.)
Will not use their online service again.”
“Extremely bad communication re problems with online orders. They tell me if I formalise my complaint I will get no reply as it goes into a general?? When I asked if there was a manager I could contact, I was told No; if there was any further complaints procedure I could take, again I was told NO. After a red wine spillage at my door on delivery, a wiping of groceries dripping in red wine and three calls to customer service- I was asked what amount I was to be refunded, I said well the cigarettes will cost me £10.30 to replace. They said we divide the cost of the carton £51 by 5 so that will be £10.20!!”
“Order number 36310144
Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products.
At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods.
Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order page there was no clear indication this woudl happen. Talk abouyt taking advantage of customers (a vulnerable one no less) during this difficult time. Complete clowns for not taking a discretionary sensible action of refunded the £7 delivery charge, lost a regular customer and have guaranteed this is posted as a warning to others.”
“I’m actually so disappointed to be writing this review! I placed an order to which was Then sent an email to say I had items missing which was substituted and would get to decide if I wanted to keep them or not! And the order would be packed with bags Delivery bloke arrives and says he cannot bring it up to my flat as his not allowed but I stated In my delivery extras I lived in the flat to then which my son hat to go down and get the crates and bring them up to me as I have a baby I can’t leave in the flat to then get quarter of my shopping I didn’t want and mouldy oranges I spent £140 pound which is not cheap to then get a 4.50 voucher refund when I should of got refunded for the stuff I didn’t want! And items I didn’t get! Won’t be ordering from here again nothing but stress when I fault home delivery was suppose to make it easier for you imagine if I was an elderly lady or man and the driver couldn’t Bring up there shopping discusting.!!!”
“Sainsbury’s in New Barnet are refurbishing their car park, however the work constantly starts well before 8.00am, the legal requirement. Numerous people in my building have tried to complain, but Sainsbury’s have no real system to do so. We’ve tried calling, but it’s automated, and eventually it just hangs up. We tried searching online but their website says to call, which was futile. We found an email address, but got a reply that they no longer respond to that email. The queues to the store prevent us from complaining in person, which is understandable considering the circumstances.
Sainsbury’s provided no warning of this extensive work that has been going on for weeks. It’s boiling at the moment, but none of us can open our windows because of the dust clouds. And we’re constantly rudely awoken by the noise. I understand that they may want/need to complete the refurbishment, but I feel that they should have given notice and should not start before 8.00am. It’s shameful that Sainsbury’s do not care at all about their customers. We all use Sainsbury’s as our main food supplier (even though their stocking up is awful) but their nonexistent customer service shows how little they value us.”
“I went into the store yesterday to buy 1 item I had seen two ppl whom I know just walk into the store who are vulnerable they did not cue. I asked if I could go inside to buy 1 item I showed my NHS badge to the security guard. She intervened in the conversation saying loudly NHS no not Sunday’s go cue. I felt like I was a piece of dirt. This women’s name was bonnie. She rude and she rolls her eyes at the fact I said NHS.”
“My local Sainsbury's has been shockingly bad with it's Coronavirus regime. I have rung their head office twice to complain, but it makes no difference. The trolleys are not being cleaned and there is nothing supplied for you to even clean your own. When I complained on my last visit, the assistant said I had got the trolley from the wrong area, but there were no notices about which ones had supposedly been cleaned (although as there was no one outside near the trolleys I fail to see how this was happening anyway). There is no hand sanitizer anywhere within the store. A small store, very often no one at the door checking on the amount of people coming in and no one way system. When you ring their head office, 10 minutes of the call is spent telling you how they are looking after their customers. If it wasn't so serious I would say 'what a joke'. Shame on you Sainsbury's”
“13/5/20 Oxford Road, Swindon Store
I would like to start this review by saying I have shopped at this store for 15+ years.
Unfortunately, my experience at Sainsburys today was tarnished by a really unnecessarily, rude and extremely unfriendly checkout supervisor/manager. The employee concerned had no interest in any form of positive customer service whatsoever. I understand times are tough at the moment but this applies to 'everyone', manners and a little kindness costs/takes nothing. Making a customer feel like they do not want to return to the store can not be the aim of management surely?
Would like to add that the employee working on the actual till during this time, was professional, polite and helpful and this review is in no way a reflection of her work.”
“Terribly delivery service with their online shopping. Driver refused to bring items up to front door when all other couriers have no issue. Emailed them and their customer service agents are rude and nothing resolved. Refund took ages to get back. Totally disgusting services Sainsbury offering. Shame on them! Don't shop there and go somewhere who respect customers and give decent basic delivery and customer services. What a disgrace!”
“I am 81. Shopped at Sainsbury’s since our local(8 minutes away) opened. Get my Petrol at Sainsbury. During the last few months l obeyed government advice for my age group and self isolated only driving to get shopping every week. Told by 111 doc that l definitely had the virus but not needing hospital so stay in . Told by Sainsbury, not vulnerable because not on shielding list. No letter. My daughter had to drive miles to bring me supplies. When l ring Sainsbury told quite unpleasantly l am NOT vulnerable and no help offered. I also have asthma, heart problems, and other problems. Horrified by their uncaring attitude. I eventually went online to Tesco who couldn’t be kinder, helped me with my first online shop. Said to ring anytime l needed help. Will l EVER return to Sainsbury.NO . I will never go near them again. And l always keep my word.!!!!!! I have cancelled their app and told them to stop bombarding me with offers as l will never use them .”
“Shame on you, Sainsbury's Trinity St, Bolton:
My 86 year-old mam is classed as a vulnerable person. She's partially blind, has asthma, is on medication to sleep and myself, who cares for her, has major depression and also takes 10 tablets every-night which makes me extremely sleepy, instead of letting us go straight in, which is what we've been allowed to do, was told to queue like the others or told to visit between 8 and 9 in the mornings. There is no way we can turn up at that time, due to our health and medication problems. This is a form of discrimination against those who have ill-health and cannot go by these so-called rules. Some people outside Sainsbury's were disgusted with what had happened to us. I am totally upset by this matter. SHAME ON YOU, SAINSBURY'S. We'll take our business elsewhere, where they do let us in. Goodbye.”
“Sainsburys customer service is APALLING.Their staff attitude is DISGUSTING and are no longer the upmarket supermarket they used to be.They ARE OVERPRICED FOR INFERIOR QUALITY COUPLED WITH DISGUSTING STAFF WHO COULD NOT CARE LESS>”
“Having visited Dawlish Store for many years, I have always found good customer service and been very happy to shop there. However I have been utterly disgusted by some staffs attitudes and behaviours with the way they have spoken to me as a customer and as a human being with the resent changes to Covid- 19. And the ways of shopping.
I am surprised and even shocked by the way they verbally communicated to me when I cued up and waited to go into the store. To be shouted at and told why myself and my partner could no go in together left me feeling humiliated and very upset.
I was more than happy to agree to their temporary policies and stores guidelines but not in the way I was told.
The lessons that need to be learnt is to train you staff basic customer service and to monitor this regularly if you want customers to shop in your store again.
I feel for all the people who have lost their jobs and would love to come and work for a company that suppose to value their customer and give them a job not the arrogant rude staff that already work there already, as unfortunately I won’t be shopping their again.”
“We had been ordering frequently from Sainsburys for at least 3 years and valued ourselves as good customers, I live with my father who is over 70 and on medication and recently finished cancer treatment we are self isolating and he has filled in the government form risk list, we have not been able to make an order with Sainsburys and get told they are prioritising there customers, we have had problems making new accounts with other supermarkets and being able to get food orders.
I write this review because I wanted to make sure someone at Sainsburys read it and understand that I will never be making another order from there supermarket.”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!!
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service!
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
— at Sainsbury's (Basingstoke)."”
“My wife's post about our Customer Experience:
"Unbelievable... Ordered food with Sainsbury's for delivery for between 6-7pm yesterday (managed to get a hold of a delivery slot by some miracle..) - 80£ worth of food ordered for weekly shop for baby and us.
Driver shows up 15 minutes early at 17:45 & rings the doorbell. I was giving my baby girl a bath, husband busy with dinner, so couldn't literally drop everything)... Driver left after calling my cell at 17:47 and 49 - did not even wait 5 minutes for David to be able to go downstairs!!! 👿
Then I called him to ask where our order was at 7pm - and he lied to my face!!! Saying he was here till 6:02 pm... what a liar... he left well before that - at 17:53 he was long gone..
Fine.. Called customer service to sort it out - Then customer service offered me a redelivery this morning 8-9am - so I can feed my family (not the nation but still..). The delivery never turned up!! Turns out - the driver lying as he is - claimed I was rude to him (swore - no chance, I never swore at him on the phone or in person) and therefore the store manager felt compelled to cancel my order - without any notification to me! I was kept waiting for the order this morning - again - not receiving it..
Sorry but I have a 16 month old baby and a deaf husband - how is it possible we are not a vulnerable customer first of all - second how is it possible to provide such poor service, and be blamed for the incompetence of an unprofessional driver - and not receive the order we had for 2 days in a row!!??
What an experience - what an awful service! 😡🤬😷
I mean I understand grocery chains are under pressure - but surely you can do better Sainsbury's!!! I have been a long time customer for even before COVID19 started - spending weekly 70-100£ with you - this is unacceptable! Please do better by your customers! There will be a world post-pandemic and these experiences will drive people to shop elsewhere then...
🤬😭😤😖 — at Sainsbury's (Basingstoke)."”
