“What is a Sansbury's priviledged customer? My friends who are not ill were added by their daughter who is a priviledged customer. They are not at risk but managed to shop online 2 April and got a delivery slot 3 April. Others I know who are at risk on the Govt register have been unable to get a delivery slot for weeks now.”
“27 hours wait for a delivery.3hours on the phone,mainly on hold.Only half of the shop delivered and overcharged by £20. Spoke to customer services about 4 times,got cut off twice.I am 67 years old and I won’t ever be shopping at Sainsbury’s again.NowI have a fight on my hands to get my money back.”
“today i attempted to register to your on line and home delivery service.I received notification that you are prioritising the
I elderly and vulnerable and your system does not identify me in either of these catergories.
I am 85 years old which certainly places me in the elderly catergory.Please let me know how to get this registered in your system in order that my future application will at least be considered.I am a very long standing customer”
“While the country and world pulls together at this bad time Sainsburys have reached a new low abandoning the elderly and people who don’t have cards and need to pay with cash, other stores Nisa and Tesco have provided their staff with protective barriers and gloves and still take cash and assist customers unlike the Sainsburys local, Tonbridge Road, Maidstone, Kent who refuse to take cash or assist customer as one elderly lady with a basket of food stuffs and cash found out and was overhead telling them she would put them stuff back and have to starve !!!, the world world weary and cynical would point out less customers buying means more left for staff, family and friends. So all these claims that they are feeding the nation are a joke their new slogan should be ‘who cares I’m all right’”
“Sainsburys local, Tonbridge Road, Maidstone, Kent refuses to take cash payments yet other stores, Nisa and Tesco’s have taken to protecting their staff with barriers and gloves and continue to help those that don’t have cards and the elderly, at the above store an elderly lady at the counter with a basket of food stuff tried to pay with cash and was overheard telling staff she would put the stuff back and have to starve !!!!, with the country and the world pulling together at this time Sainsburys couldn’t care less about those less fortunate the more world weary and cynical would point out less customers means more essentials available for staff their family and friends and everyone else thrown under the bus.
New company policy should be ‘I’m alright jack’”
“Whatever phone number I phone it either tells me to phone back or just goes dead. Before that however I have to listen to the propaganda of how you are helping the people over 70. I have been on the web site which did not give me the information I needed, not even a live chat.
I consider myself to be a loyal customer for over 20 years, unfortunately I didn't realise that a big organisation like Sainsbury's was unable to cope in a crisis. Has your thousands of employees all gone down with the virus
I get emails telling how helpful you are and also phone different numbers to put myself on a register, all the numbers I am told to phone, tell me to phone back, which I have done over 10 times a day since 18th March. Why was a system not put into place (like other companies) that if they are busy offer either to wait in a queue telling you what number you are in that queue or offer to phone you back. Your company is certainly behind the curve
My problem is simple I have locked myself out of the on line account and as none of your staff are able to help me, I must risk going to the store, which is not helpful.
I have just spent 45 mins waiting for technical advice (yes I got that far this time) then it went dead and as I was putting the phone down it asked for my opinion in a survey on how the call went, which added insult to injury. I go to the nearest store to me now which is Asda.
I am disappointed that your company has not stepped up to the plate, when others have. I also do not expect any of your staff to take notice of any of these reviews or reply as they are too busy!!”
“This company is a complete joke.with the virus vnreble people are to fill in a form for delivery and they state that they get back to you within 2 days my mother has been waiting over a week with still no reply. She also tried ringing then and she was put in a que for an hour at 7.30 today to then be cut off.my mother is 76 years old looking after my father that is 74 and dying with cancer.how much vulnerable do they need to be.unbeleivable”
“Re Coronavirus
I visited the store in Bury St Edmunds 28th March.
There were staff in the carpark, but no one explained the procedure so you just had to go by what other people were doing. The store was crowded & queuing down the aisle to checkout while people were going up and down to gather their shopping - definitely no way to stay 2 metres away! To go through check out I watched what customers were doing - no instructions as to when you could start to unload shopping - so I got that wrong!. A very unpleasant experience especially as I had gone at the time for elderly and vulnerable. Tescos definitely had a much better procedure & explained their procedure to customers. Communication is important.”
“Sainsbury's are ignoring elderly and disabled people with the excuse that they are in contact with the government to register these vulnerable customers for priority home deliveries, they are paying lip service while filling their tills, with a government allowing profiteering on a massive scale, it seems strange that elderly people can be harassed by the police for sitting on a park bench while supermarkets are allowed freedom to exploit the situation, forcing the vulnerable out of isolation to get food”
“Ordered a delivery the one and only I have ordered at this time. I left a gift for the delivery driver at the door as I appreciate everyone is under strain and working hard and am thankful to them.
However I got my delivery in after he had left due not making contact and the meat and majority of my order sent went off the day before my delivery and the rest was due to go off that next day. I was shocked to be sent gone off grey meat.I took pics of all the out of date items. This food was meant to be my weeks shop but it was off and everything else needed to be eaten immediately!! Impossible!
I called their customer line a million times until I got in the on hold queue which again I understand was busy. After 2 hours spoke to someone who said the refund department would call me back to process a refund. I was understanding and thankful.
That was 4 days ago and no contact. I called again today first thing this morning and after a 45 minute wait was told I had to call another number....Called that number the woman was quite rude and unhelpful and said I called the wrong number!!! Arrgghhhh I explained this is the number they told me to call and could she not transfer me to the refund department.
She said no I have to go back to the main line, wow I needed to sit on hold AGAIN!
She said she would transfer me which I thought o.k, bonus and thanked her, she transferred me and it was not able to be on hold but the automated system told me no one could take my call and the line cut me off!!!
So I am again on hold to the main line and another 45 minutes in so far and still waiting!!
Please refund team just call me back and refund me for the out of date food you sent and please everyone be vigilant as getting out of date food can lead to illnesses you do not need at this time especially if you are vulnerable.”
“WARNING! Staff at Sainsburys, Queens Rd Norwich are not observing the social distancing rules, some young staff member practically climbed over me and my partner, so I pulled her on it, and pointed out that 2 metres apart doesn't mean nearly climbing on people, well, she got right up on her high horse and made a big meal out of the miniscule amount out of power she had, as a "key worker" she should know better! My partner works in a care home for dementia patients and I do shopping for OAPs in my local area, so if the antics of this idiot of a Sainsburys employee does happen to pass on COVID 19 it would wipe out everyone I'm trying to help and if it got into the carehome it would be devastating for all the residents and the staff, who would then take it home to they're families!
So well done Sainsburys, you should sort your staff out, or just close your doors, which I think would be the best option.”
“Have ordered from Sainsbury's every week for several years. Their incompetence in handling deliveries is appalling with no regard to those unable to get to a physical store.”
“Had a delivery booked to arrive between 4.30 and 5.30 it’s now 10.30 and it just hasn’t turned up! I’ve been on the phone to customer services for over an hour and no one is answering. There is no way of tracking my order no one has contacted me to say it’s late or cancelled. I just can’t get through to anybody! I understand it’s extremely busy times but why send me a text and an email saying my delivery will be with me today if that is not the case?!”
“The latest covid-19 policy is forcing elderly customers to queue in the cold. Sainsburys asked elderly customers to shop at 8.00 Mon, Wed and Fri. Then because of the new restrictions on numbers in the shop, left them queuing around the car park in the cold (frail and vulnerable people let down). Sainsburys management are idiots.”
“Mike it's still impossible to call your company, I know you are leaving shortly but really you could at least attempt to earn your inflated salary. No delivery slots available, I realise you can get your own larder stocked easily but for people with disabilities and with your delivery pass it is not so easy. Your company has cut off deliveries to many regular disabled customers and regular customers without a care. Right now your sales are through the roof however look again when this is over people have long memories.”
“So disappointed with Sainsbury’s , went with my wife today to do our shopping, my daughters shopping who is in isolation. My 83 year old father-in-laws shopping as he is also in isolation and my mother in law ( who doesn’t live with my father-in-law) as she is also in isolation, my wife said she would do 2 and I would do 2, oh no as we walked up to the door together we were told only 1 family member in store at any time, we explained our situation but no he would t budge, government legislation sir he said, it’s not his fault and I didn’t argue with him as that’s no good but really did feel there is no common sense being used here, my wife went first then me, but even so with the restrictions on how many items we can buy it’s very difficult. We don’t usually shop in Tesco but have done now, we explained the situation to a member of staff, they got the manager she took us to the store room and gave us the products we needed that were restricted in store , they bent over backwards for us, wonderful service compared to Sainsbury’s. Sad times we are in, but we need to stay calm, helpful and courteous to each other,”
“My 83 year old housebound, disabled mother has been ordering off Sainsbury's since 2014. After 3 days of trying to get through to the helpline I managed today after nearly an hour on hold. She is not a priority customer? Other supermarkets have no free slots but at least they aren't pretending to support vulnerable customers. I have to make a 120 mile journey to deliver groceries to her? Don't expect the shop to be from Sainsbury's will you, now or ever again.”
“My 83 year old disabled housebound mother who has had online deliveries since 2014 is not a priority customer? After 3 days of constantly engaged tone, got through today after being on hold for nearly an hour..... she is still not a priority customer..... Do you really expect her or me to shop with you again? I will have to drive a 120 mile round trip to deliver her groceries, and I won't be getting them from Sainsbury's. Shocking.”
“Please stop moaning about Sainsbury's they are doing a fantastic job so their CEO dear old Mike keeps telling me in long winded emails. Meantime I still can't register as disabled and vulnerable as it is impossible to get through on their contact number. I still can't get a delivery making my delivery pass useless. Dear Mike you are living in a dream world where everything is super either that or you know it is not ?”
