“So disappointed with Sainsbury’s , went with my wife today to do our shopping, my daughters shopping who is in isolation. My 83 year old father-in-laws shopping as he is also in isolation and my mother in law ( who doesn’t live with my father-in-law) as she is also in isolation, my wife said she would do 2 and I would do 2, oh no as we walked up to the door together we were told only 1 family member in store at any time, we explained our situation but no he would t budge, government legislation sir he said, it’s not his fault and I didn’t argue with him as that’s no good but really did feel there is no common sense being used here, my wife went first then me, but even so with the restrictions on how many items we can buy it’s very difficult. We don’t usually shop in Tesco but have done now, we explained the situation to a member of staff, they got the manager she took us to the store room and gave us the products we needed that were restricted in store , they bent over backwards for us, wonderful service compared to Sainsbury’s. Sad times we are in, but we need to stay calm, helpful and courteous to each other,”
“My 83 year old housebound, disabled mother has been ordering off Sainsbury's since 2014. After 3 days of trying to get through to the helpline I managed today after nearly an hour on hold. She is not a priority customer? Other supermarkets have no free slots but at least they aren't pretending to support vulnerable customers. I have to make a 120 mile journey to deliver groceries to her? Don't expect the shop to be from Sainsbury's will you, now or ever again.”
“My 83 year old disabled housebound mother who has had online deliveries since 2014 is not a priority customer? After 3 days of constantly engaged tone, got through today after being on hold for nearly an hour..... she is still not a priority customer..... Do you really expect her or me to shop with you again? I will have to drive a 120 mile round trip to deliver her groceries, and I won't be getting them from Sainsbury's. Shocking.”
“Please stop moaning about Sainsbury's they are doing a fantastic job so their CEO dear old Mike keeps telling me in long winded emails. Meantime I still can't register as disabled and vulnerable as it is impossible to get through on their contact number. I still can't get a delivery making my delivery pass useless. Dear Mike you are living in a dream world where everything is super either that or you know it is not ?”
“One of the worst services available in the UK. Please don't order anything online, read this review first. I have ordered food and essentials on 11/03/2020 with my last money. My order is for £199, after the substitutes £201 have been take off my bank account. On the delivery slot between 12-13.00 someone rang on the buzzer for 2 seconds and until i get to the door, they was gone, leaving me no time to answer. Later i was told that this was the Sainsbury's driver. I did not know that until next morning when i called them to find out why they don't deliver my order. They send me an email as well that there is an issue with order, i rang them and they said that because i have ordered 30 pack of Highland 6x1.5L of water, their driver needs help. I have issue with my leg, and this is the reason why i have made an home delivery order, if i could manage to go to the shop or help their driver, i would shop myself. They said that the driver have tried to deliver the day before when i told you someone rang and ran away leaving me no time to answer. Then they said the order must be collected from their store, they really did not care that i am physically unable to do that. I really feel sorry for these heartless people, just imagine those poor people. Their driver needs help, but the ASDA drivers does not, they deliver everything to your kitchen table top without mooaning. I told sainsburys rep that i am unable to collect and i want to cancel this order.. Now the big issue is that today is 26/03/2020 and i still have not my money back from Sainsburys, no refund, not contact at all, have called them many times and they said simply wait until Thursday, after wait until Monday and then they simply switched off their phones, it's just a machine that holds you for 5 minutes and simply turns off the phone in the end, there is no option to speak to someone at all. My family now is in self-isolation due to the coronavirus and Sainsburys did not refund my £200 until now in these hard times, when my last money i have and i need for a food are now being hold for nothing for 2 weeks. In their website says the refunds take 3-5working days. I have now reported them to trading standards. If sainsburys reading this my order number is 314264529, my name is Anton Antonov.”
“I agree with all the negative reviews about vulnerable customers being unable to be added to the list. Why are they still giving a number to phone when they obviously have no intention of allowing the calls through? I agree also that when this crisis is over I will never again shop at Sainsburys. They are so deceptive!”
“I will never shop in Sainsbury's again after my experience trying to do a shop on line as just out of hospital having had a hip replacement and classed as vulnerable. But tried over 50 times to get through on the phone only yo be cut off. I will write to the CEO just to get it off my chest as he/she won't do anything about my complaint.”
“Loyal customer for over a decade and now can’t get a delivery slot, even though I’m looking after two elderly neighbours/households. There is no customer service, no way to email or chat with customer service. The phone number is never answered. Very very poor service. How can they not have an online customer service response team in this day and age? How can you decide if I or my dependants are vulnerable or not?”
“I registered last week for online service with Sainsburys even though I have shopped in the store for many years. As I am 75 and disabled, I tried ringing to inform them as they say on their website that they are trying to identify vulnerable people. I eventually got through only to be told that as I had not shopped online before I could not be added to the vulnerable list!!! I then asked so how am I supposed to get food then? The answer...."THAT'S NOT MY PROBLEM" I am absolutely disgusted by this reaction and will never again set foot in a Sainsburys store. Their current motto is "Feeding the nation" I THINK NOT”
“UPDATE!!! "We’re now working with the government to identify more, and you can register as vulnerable to coronavirus on GOV.UK to get added to our list in the coming days."
At last!! There you go folks, i have just filled it in. Fair play to them for finally doing something.”
“When you do get through you get a recorded message which starts off “due to exceptional demand delivery slots are filling up fast”................................Tell is something we don’t know!
The number given is a cop out by Sainsbury’s, there is no one there to take any call, it’s a diversion tactic.
They will be making fantastic profits at the moment and their Directors are rubbing their hands in anticipation of the bonuses they will receive. This is only what they are bothered about, nothing to do with serving vulnerable customers!”
“I have been attempting to contact Sainsburys helpline since last Saturday in order to register as being a vulnerable regular customer who regularly has home delivery. My husband and myself are both in our 70s and have both had serious illness. Like many others we want to observe the rules about self isolating but would also like to have a home delivery of essential items.”
“You are not prioritising vulnerable customers who have been told they need 'shielding' because there is no way to contact you. The phone line is not being answered, emails bounce back. I can't leave my house for 12 weeks! Please leave an option for me to register ax vulnerable.”
“I'd just like to add my voice to all the complaints on here about the so-called "vulnerable" priority service. I don't believe this is actually happening. I'm in the same boat as many: currently undergoing chemotherapy, have shopped with Sainsburys online for years, my last delivery was at the beginning of March when I only got about half my order. Now desperate and fed up of ringing that blasted number with no way of registering yourself on the website. Come on Sainsburys, I for one will be moving my custom elsewhere when this is over, if I don't die of starvation first or contract CV-19 because I have no choice but to go out and try and buy food. PLEASE PLEASE DO SOMETHING - AN UPDATED PRESS RELEASE WOULD BE GOOD - YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING. SHAME ON YOU, MIKE COUPE.”
“I have been a Sainsburys online customer for years and went online to do my weekly shop - no delivery slots available. Was told that elderly (I am seventy) and asthmatic which is why I have had a weekly delivery from you. Have we got it wrong? then telephone this number, a complete joke 08003281700 sometimes you are lucky enough to get an automated message but mostly it is engaged!! One number for everything, I tried to telephone the local store, message says they are all busy helping their customers, really? Loyalty cannot only be one way, when all this is over they will send me emails to get my custom, not sure you should bother Sainsburys, I know how you behave to your loyal customers.”
“I have my shopping delivered weekly from Sainsburys, but haven't been able to get on for weeks now. I am an NHS worker and have been for 22 years, i am on lockdown for 12 weeks due to not just being disabled, but also in the vulnerable category. I'm am working from home at present for the NHS as they still need me to work to contact patients etc, so I'm still providing a service but cannot get my regular service from yourselves. Shame on you. You are getting all this praise and publicity on how good you are and what you are doing for at risk people, but YOU ARE NOT HELPING US OBVIOUSLY OR YOU WOULDN'T BE GETTING SO MANY COMPLAINTS.
PLEASE SET UP AN EMAIL WHERE PEOPLE LOCKED IN THEIR HOMES CAN CONTACT YOU. WE ARE GETTING DESPERATE STUCK IN DOORS WITHOUT SUPPLIES.”
“I am disgusted and despairing about your so called scheme to prioritise delivery slots for the over 70s and vulnerable. My husband and I are in our mid 70s, he is a stroke victim and I broke my arm 3 weeks ago so I cannot drive. There is no way to register this information and no delivery slots for 3 weeks. Sainsbury’s are getting a lot of publicity saying they are prioritising the vulnerable but it is a hoax. You should be ashamed.”
“Like all the others, I tried to get a delivery. We're both in our 70's and mu husband has a heart condition. I understand the difficulties at this time, but I don't understand how they have got a list of vulnerable people. Nowhere on any form I have filled out was their a mention of such a thing and why would there be in normal times. I think they are lying. The phones are never answered and they say they are not reading emails. There is no way of contacting them. I have shopped at Sainsburys for over 50 yrs way before they were ever a supermarket. I don't think I will in the future.”
