“Vulnerable loyal shopper already registered. Received automatic phone call stating my nectar card no. is incorrect. The stated a no. to phone back.
By the time I put on my glasses to write it down. The automated message had finished. I will probably now put out of there system. Extremely loyal disappointed customer.”
“Zero star if it was available But sadly not ....
Very very upset & extremely disappointed in sainsburys & the whole supposed vulnerable adult online shop .
Sorry for long post & spelling ok here goes ...
My mum who is registered blind is 72 , has diabetes needs her hip & right knee replaced ,& extremely vulnerable, I wanted to order a few food items basics & a few treats ... so she could survive.
I’m in Somerset and extremely worried mum Has , no family near by , her friends are like herself all vulnerable & stuck indoors ,
I’ve been a customer for years with sainsburys , & registered mum as vulnerable finally after a long wait just over a week , we finally had a text to say we could book a shop delivery.
I spent hours trying to log in to there site to get shopping to have it crash I was NOOOOOO , & having to started again at least 6 times ....panicking as slot time scale was ticking down , eventually I got some meals , I was happy knowing mum could relax & have supply’s.
I did pop a little note Explaining about mums disability asking if they could please help to at least pop it in door way hall or if possible pop in kitchen , its is a bottom flat that’s been designed especially for the disabled, so no stairs no long walk ...
Firstly mum gets a knock on door and has her shopping on path ....the driver saying .. there’s a few changes but he can’t take anything.. & said you need to call help line and drove of.
In the shop I included a few little extras ~ I know essentials only !!!
Including Easter daffodil’s a few bunches,
( which didn’t come & there was no substitute.... so Sainsbury’s has no flowers I find the hard to believe ! )
just thought as she’s not allowed out it’s bringing a little bit off the outdoors in.
Anyway moving on ~ a few essential things
ordered a six pack long life milk , a fridge milk nothing
so mum has no milk for tea cereal Saying no substitute available REALLY .... Broken eggs ....a split muller yogurt , that covered a shopping & NO LOO ROLL ,substitute’s that are no good as mum has dietary restrictions, shopping missing but still charged for , short dates , with no explanation no amendments to the bill ...we spent £155 +£4.50 delivery ,to get a half shop & unable to speak to anyone is unacceptable.
After Delivery I was worried as mum was upset & in extreme pain & rather stressed from lifting and taking shopping in ..in hindsight I would have done a smaller shop , but being 500 miles away wanted to ensure especially as it took so long to get a space this time ,
she may have been allocated a helper with Fife Council I Won’t go there yet another absolute disgrace and supposedly going above and beyond ,
After trying online live chat which no use & a waste off time, this service is unavailable..I phoned local Kirkcaldy Fife store to hear a pre recorded message .. I then called all the other telephone numbers getting only the same pre recorded message which is in a loop & cuts you off , I then feeling so very frustrated , I Then went on to email to have it bounce right back
WHAT THE HELL IS GOING ON
ITS ALL ABOUT MONEY
( NO CASH ACCEPTED! ) JUST ABOUT PROFIT
IT’S ABSOLUTELY DISGRACEFUL
YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING.
SHAME ON YOU, MIKE COUPE CEO”
“20 yrs plus Loyal customer Cast aside!!!
After shopping week in week out at Sainsburys I’m now cast to one side
After shopping week in week out at Sainsburys I now feel worthless and wonder why I ever bothered to shop for the last 20-25 yrs with them!
I have a family of 6 adults (4 older children, my wife and myself) self isolating mainly because of my condition. I thought, ok I’ll do an online shop, my first EVER as I always go to the store for a shop normally. Only to find even as a presumably..valued customer, I cannot even get on to the site to register as they are not taking any more on ?!?! My message to Sainsburys is “What the F..k are you doing? you need to look after your loyal regular customers as well as everyone who are struggling in tough times right now!” “WE ARE ALL IMPORTANT, NOT JUST THE FEW WHO RAID THE SHELVES AND PAY A FORTUNE WHILST INCREASING YOUR PROFITS BECAUSE THEY HAVE THE MONEY TO DO SO!” SORT OUT YOUR DELIVERY SERVICE ON YOUR WEBSITE!!!!! PEOPLE LIKE US CANNOT SURVIVE ON SCRAPS”
“After several attempts to book a delivery managed to get one for todayFri April 3rd between 3 and 4pm. It is now 8pm and still no delivery unable to contact them, phone just goes dead after listening to 5 mins of recorded message.
I must now risk going out to get essentials. So much for prioritising vulnerable customers.”
“What is a Sansbury's priviledged customer? My friends who are not ill were added by their daughter who is a priviledged customer. They are not at risk but managed to shop online 2 April and got a delivery slot 3 April. Others I know who are at risk on the Govt register have been unable to get a delivery slot for weeks now.”
“27 hours wait for a delivery.3hours on the phone,mainly on hold.Only half of the shop delivered and overcharged by £20. Spoke to customer services about 4 times,got cut off twice.I am 67 years old and I won’t ever be shopping at Sainsbury’s again.NowI have a fight on my hands to get my money back.”
“today i attempted to register to your on line and home delivery service.I received notification that you are prioritising the
I elderly and vulnerable and your system does not identify me in either of these catergories.
I am 85 years old which certainly places me in the elderly catergory.Please let me know how to get this registered in your system in order that my future application will at least be considered.I am a very long standing customer”
“While the country and world pulls together at this bad time Sainsburys have reached a new low abandoning the elderly and people who don’t have cards and need to pay with cash, other stores Nisa and Tesco have provided their staff with protective barriers and gloves and still take cash and assist customers unlike the Sainsburys local, Tonbridge Road, Maidstone, Kent who refuse to take cash or assist customer as one elderly lady with a basket of food stuffs and cash found out and was overhead telling them she would put them stuff back and have to starve !!!, the world world weary and cynical would point out less customers buying means more left for staff, family and friends. So all these claims that they are feeding the nation are a joke their new slogan should be ‘who cares I’m all right’”
“Sainsburys local, Tonbridge Road, Maidstone, Kent refuses to take cash payments yet other stores, Nisa and Tesco’s have taken to protecting their staff with barriers and gloves and continue to help those that don’t have cards and the elderly, at the above store an elderly lady at the counter with a basket of food stuff tried to pay with cash and was overheard telling staff she would put the stuff back and have to starve !!!!, with the country and the world pulling together at this time Sainsburys couldn’t care less about those less fortunate the more world weary and cynical would point out less customers means more essentials available for staff their family and friends and everyone else thrown under the bus.
New company policy should be ‘I’m alright jack’”
“Whatever phone number I phone it either tells me to phone back or just goes dead. Before that however I have to listen to the propaganda of how you are helping the people over 70. I have been on the web site which did not give me the information I needed, not even a live chat.
I consider myself to be a loyal customer for over 20 years, unfortunately I didn't realise that a big organisation like Sainsbury's was unable to cope in a crisis. Has your thousands of employees all gone down with the virus
I get emails telling how helpful you are and also phone different numbers to put myself on a register, all the numbers I am told to phone, tell me to phone back, which I have done over 10 times a day since 18th March. Why was a system not put into place (like other companies) that if they are busy offer either to wait in a queue telling you what number you are in that queue or offer to phone you back. Your company is certainly behind the curve
My problem is simple I have locked myself out of the on line account and as none of your staff are able to help me, I must risk going to the store, which is not helpful.
I have just spent 45 mins waiting for technical advice (yes I got that far this time) then it went dead and as I was putting the phone down it asked for my opinion in a survey on how the call went, which added insult to injury. I go to the nearest store to me now which is Asda.
I am disappointed that your company has not stepped up to the plate, when others have. I also do not expect any of your staff to take notice of any of these reviews or reply as they are too busy!!”
“This company is a complete joke.with the virus vnreble people are to fill in a form for delivery and they state that they get back to you within 2 days my mother has been waiting over a week with still no reply. She also tried ringing then and she was put in a que for an hour at 7.30 today to then be cut off.my mother is 76 years old looking after my father that is 74 and dying with cancer.how much vulnerable do they need to be.unbeleivable”
“Re Coronavirus
I visited the store in Bury St Edmunds 28th March.
There were staff in the carpark, but no one explained the procedure so you just had to go by what other people were doing. The store was crowded & queuing down the aisle to checkout while people were going up and down to gather their shopping - definitely no way to stay 2 metres away! To go through check out I watched what customers were doing - no instructions as to when you could start to unload shopping - so I got that wrong!. A very unpleasant experience especially as I had gone at the time for elderly and vulnerable. Tescos definitely had a much better procedure & explained their procedure to customers. Communication is important.”
“Sainsbury's are ignoring elderly and disabled people with the excuse that they are in contact with the government to register these vulnerable customers for priority home deliveries, they are paying lip service while filling their tills, with a government allowing profiteering on a massive scale, it seems strange that elderly people can be harassed by the police for sitting on a park bench while supermarkets are allowed freedom to exploit the situation, forcing the vulnerable out of isolation to get food”
“Ordered a delivery the one and only I have ordered at this time. I left a gift for the delivery driver at the door as I appreciate everyone is under strain and working hard and am thankful to them.
However I got my delivery in after he had left due not making contact and the meat and majority of my order sent went off the day before my delivery and the rest was due to go off that next day. I was shocked to be sent gone off grey meat.I took pics of all the out of date items. This food was meant to be my weeks shop but it was off and everything else needed to be eaten immediately!! Impossible!
I called their customer line a million times until I got in the on hold queue which again I understand was busy. After 2 hours spoke to someone who said the refund department would call me back to process a refund. I was understanding and thankful.
That was 4 days ago and no contact. I called again today first thing this morning and after a 45 minute wait was told I had to call another number....Called that number the woman was quite rude and unhelpful and said I called the wrong number!!! Arrgghhhh I explained this is the number they told me to call and could she not transfer me to the refund department.
She said no I have to go back to the main line, wow I needed to sit on hold AGAIN!
She said she would transfer me which I thought o.k, bonus and thanked her, she transferred me and it was not able to be on hold but the automated system told me no one could take my call and the line cut me off!!!
So I am again on hold to the main line and another 45 minutes in so far and still waiting!!
Please refund team just call me back and refund me for the out of date food you sent and please everyone be vigilant as getting out of date food can lead to illnesses you do not need at this time especially if you are vulnerable.”
“WARNING! Staff at Sainsburys, Queens Rd Norwich are not observing the social distancing rules, some young staff member practically climbed over me and my partner, so I pulled her on it, and pointed out that 2 metres apart doesn't mean nearly climbing on people, well, she got right up on her high horse and made a big meal out of the miniscule amount out of power she had, as a "key worker" she should know better! My partner works in a care home for dementia patients and I do shopping for OAPs in my local area, so if the antics of this idiot of a Sainsburys employee does happen to pass on COVID 19 it would wipe out everyone I'm trying to help and if it got into the carehome it would be devastating for all the residents and the staff, who would then take it home to they're families!
So well done Sainsburys, you should sort your staff out, or just close your doors, which I think would be the best option.”
“Have ordered from Sainsbury's every week for several years. Their incompetence in handling deliveries is appalling with no regard to those unable to get to a physical store.”
“Had a delivery booked to arrive between 4.30 and 5.30 it’s now 10.30 and it just hasn’t turned up! I’ve been on the phone to customer services for over an hour and no one is answering. There is no way of tracking my order no one has contacted me to say it’s late or cancelled. I just can’t get through to anybody! I understand it’s extremely busy times but why send me a text and an email saying my delivery will be with me today if that is not the case?!”
“The latest covid-19 policy is forcing elderly customers to queue in the cold. Sainsburys asked elderly customers to shop at 8.00 Mon, Wed and Fri. Then because of the new restrictions on numbers in the shop, left them queuing around the car park in the cold (frail and vulnerable people let down). Sainsburys management are idiots.”
“Mike it's still impossible to call your company, I know you are leaving shortly but really you could at least attempt to earn your inflated salary. No delivery slots available, I realise you can get your own larder stocked easily but for people with disabilities and with your delivery pass it is not so easy. Your company has cut off deliveries to many regular disabled customers and regular customers without a care. Right now your sales are through the roof however look again when this is over people have long memories.”
