“I went into the portswood sainsburys looking to buy cookies but ones that aren't too crumbly or crunchy and a nice lady helped me choose which ones would be the best soft chewy ones, and recommended triple chocolate ones. They were 10/10”
“ordered black De Longhi kettle and toaster on line, when delivered black kettle and WHITE toaster, husband in for delivery so he sent the WHITE toaster back and kept the kettle. I rang customer services when I arrived home and spoke to a very nice man who organised for the manager of the store to drop off toaster on his way home, as they had just had another delivery, the toaster was delivered within the hour , wonderful service. My only gripe is that when you order and pay for something on line it is still left on the shelves and any one could buy it ,then you get something else in its place, no the most efficient way for on line orders, I was lucky as there was a new delivery, but would not have been too happy if there was not.”
“I visit my local store regularly and find the staff on all departments extremely helpful. The other day i made a visit to the customer service desk to return an item, which to my dismay had lost it's tag! The lady explained the policy and i was refered to a very polite and friendly member of the clothing department called Chris. She then inturn spoke to her boss and gladly gave me a credit for the item,of which i was extremely grateful as i had also lost my receipt.The other members of staff on the desk included,Karen and Lynn whom were extremely helpful and friendly too. I would therefore like to say that as a customer are all so quick to complain, but even less likely to praise the ones who deserve it. So "thank you to you all" at The Galleries Washington branch for always making my day!”
“We held a garden party last Friday and decided to have a buffet.A friend of ours recommended your entertainment food.So we ordered from the brochure.We were so pleased.The food was superb.All our guessed commented on it.We will certainly be coming back”
“Just ordered from sainsburys for the first time, I don't really shop at sainsburys but I thought I would give them a go and change my normal supermarket shop. The delivery was prompt in in the time slot that I booked, I was well informed throughout the entire process through emails.
Once the delivery driver came he explained all the details to me about substitutions, delivery times and how the who,e process works. All items accounted for and in perfect order.
Very impressed with sainsburys and the service I've just received and will be shopping with sainsburys again.”
“Placed my first online order yesterday at 22.45 and requested delivery between 3 and 4 this afternoon. Arrived at 3 and the driver brought it up to the first floor. On seeing I was using crutches he kindly unpacked the bags sorting them into chilled/frozen and the rest. I was really pleased with the service and delivery. One slight hiccup when choosing substitution options as couldn't go directly back to checkout but apart from that all good”
“I love sainsburys. Love the layout of the store and there is plenty of space on each Isle. It is great for special offers (not just on unhealthy foods like in other stores) and the taste the difference vivaldi potatoes are better than the ones I buy from the farm shop”
“I came back in after about an hour with my milk i bought this morning, This milk was out of date. I asked the employer if he could help me and he asked what the problem was, i explained what had happened and the employer Dealt with my problem as fast and as best he could.”
“I wanted to go out of my way to say how great my last few experiences have been when dealing with the Tesco at home delivery. My last two weekly shops have been great. They have had everything in stock and been so kind when coming to the door. My delivery times are always available when I want them even if it's at a random time like late at night. That's the only time I can guarantee I'll be home so that works for me! It's so convenient, I wish I started having groceries delivered sooner.”
