“It seems Sainsbury's find it acceptable to deliver fresh chickens which need to be used within one or two days of purchase. I have called customer services each time this has happened and they have glady issued a voucher for the full cost of purchase (now 3 times!). I was also told that Sainsburys policy is to send out fresh produce regardless of the next day use by date if that's all that is left on the shelf. However what I would like is a 'fresh' chicken with a a use buy date of at least 5 days. Tesco manage to do this and won't deliver the item unless they can guarantee freshness. It's about time sainsburys adopted the same policy. I now buy frozen meat from sainsburys instead - come on, get your act together!!!”
“They made me happy because they serve you well and always help you when you are looking for an item
They always make sure that you have good quality and fresh Groceries, they taste lovely!
They wait to scan any more until you have packed the last items and they provide boxes for free if you do not have bags”
“The man who served me at the pharmacy - while training a new member of staff - was extremely friendly, and helpful too. I told him that I thought he was very friendly and that he would make a positive impact on people's days.
During the same visit I bought some crisps that turned out to be out of date. This obviously wasn't good but when I returned them to a different store, even though they didn't stock the same item I was refunded promptly and with an apology, so they dealt with it perfectly.”
“Always fresh produce and friendly staff. Today a member of staff went out of his way to help me find a product. Friendly... relaxed and informative
Scarborough branch
Name of staff Phil”
“Went to B&Q for some building materials in Kings Lynn in Norfolk and decided to get a breakfast in Sainsburys ,was a feast for the big breakfast and was served really quickly so well do to the chef ...and the staff ,most efficient.”
“Delivery over 1hr late. Appx 15 items that were charged, but AWOL and no substitutes. Customer services advised that the Slough store said they couldn't resend items or substitutes as all were unavailable and no suitable alternatives. Items AWOL included - apples/cucumbers/plums/peaches/lemons/minced beef/chicken..... You get the idea?... Basic items that would be in stock or alternatives available! This Slough Store has previously provided completely random substitutes that they had seen as appropriate.... Eg a chocolate protein bar in substitution for a roll on deodorant.
Atrocious after care from Slough store who were responsible. Store manager assured call back ... 5 days and 16 customer service reps comms later and still not had a call or message from the responsible manager. Careless service. I did shop weekly with appx £150pw formany many years. I'm trialling ocado, Tesco and Amazon groceries over next few weeks. Will report back.”
“Overall the shopping experience has always been good. However, I can't see how they can justify the constant increase in prices, especially on local products. I don't accept Brexit as an excuse.”
