“Order No: 598603629 received a call today regarding my grocery delivery due between 10am to 11am, saying van had broken down in Cromer so my delivery would be late, I phoned office at 13.45 only to be told I would not receive my order today, and would have to wait until tomorrow evening as no other slots available to between 5pm to 9pm for my delivery, I had received no call or text to say they wern't coming today after the initial call, I am very disappointed in Sainsburys they could have at least have let me know the situation, I am seriously thinking of changing to another Supermarket if I don't receive my order tomorrow.”
“(1) A 45 line online order placed.
(2) Delivered at the correct time by a helpful and cheerful driver.
(3) Eight lines substituted (if you don't have it don't display it).
(4) A packet of stir fry arrived opened and with a best before date as the day
of delivery
(5) A packet of mushrooms with a best before date of the day after delivery.
(6) The grapefruit and lemons ordered were delivered but look tired,
blemished and clearly substandard.
(7) Complaint placed with Sainsbury's - promised a refund in respect of the
stir fry and mushrooms but in the form of a voucher against my next
shop. This is worthless, there will be no "next shop".”
“Hi - I shopped at Chester Sainsburys yesterday ( 12 Feb 2022) and would like to mention Joe in the cafe . He was SO helpful and pleasant - a real credit to your firm - Thankyou for employees like Joe - made my cafe visit a good experience !”
“Online order placed items delivered late, seafood products had literally a 27 hour sell by turnaround, their online support are refusing to do anything about it. I tried Sainsbury's instead of Ocado for the first time in years which will now be the last. Do not do online shopping with them they are using it to shift their soon to be rotting produce.”
“Appalling customer care. Home delivery did not turn up. I understand that timing can change and are sometimes out of anyones control but no contact with me via email or phone to inform me.”
“I have just sampled one of the Higgidy mini pork pies, I have never in all my 72 years tasted any pie that comes close to these pies, please pass on my comments to the people concerned.”
“I shop frequently at my local store in Cranbrook Road,Gants Hill,Essex
I find it most pleasurable to shop there. Mark,the Manager,and all of his team are always helpful, well mannered and friendly and make you feel valued as a customer.”
“I have scheduled a delivery for Monday morning 7am-8am and it is 08:40 and I still have not got my order. The driver called my saying his in traffic and will deliver about 9:30. Great! It is working time, how can I stay home till that late?
That was my first and the last order. Horrible service. I strongly do not recommend to use Sainsbury's delivery.”
“A Sainsburys deliver driver attempted to steal some of our items from our online shopping delivery.
We informed the driver that some staple items and big items were missing from our order.
We didn't even get to tell him what the missing items were. He quickly walked away from our front door, duly went to his van and miraculously produced the missing items. He response was that he had "forgotten".
Please check your items before the driver leaves.”
“I regularly buy Ciabatta rolls for our lunchtime sandwiches. Today (27 Jan) I find they have reduced the size by (at least) 25%. That equates to a 30% increase in price ---- and now the rolls are too small for a decent sandwich. I have always recognised that Sainsburys are more expensive but this is rediculous.”
“I stopped ordering from Sainsburys a year ago because of seeing a pattern. Most expensive items in an order often "out of stock" and substitutes of inferior quality and overpriced for what they were. So I marked the account "no substitutions" and the pattern continued - any valuable item would just not be delivered. Checked tesco - the same items listed out of stock (honest at least) rather than being used as clickbait to sell the rest. First time that I tried to do an order in over a year - same thing - the expensive items not delivered. Thank you for reminding me, Sainsburys, why I stopped ordering with you. I won't make the mistake again.”
“Dear sir/madam,
It is with great disappointment I write this email. On January 25, 2022, an online order was placed. It was of great dismay when it arrived in a fruit container. I was told, I had to take out the shopping from the fruit container and return the container. More like free food serving container to be returned back to sainsburys, after the "free food" has been delivered to the begger. I must emphasise, this has nothing to do with the person who delivered but sainsburys delivery process.
1. Your delivery process is unprofessional and insensitive. The items are packed loose in fruit container??
2. It is dehumanising. After paying for a delivery service, your customer have to receive paid items in a fruit container like a begger, pick the items out of the basket and then get up and hand back the containers??
3. Even more dehumanising. A paid for items, delivered as though the items are free stuff with no regards to presentation of the paid shopping. This was presented more like "free food to dogs".
4. Poor service. For an organisation like sainsburys to deliver items in such a degrading manner to customers is appalling. Where is the "value" in the customers? None presented in this service. Never been so dehumanised collecting my paid for shopping like today, January 26, 2022.
Blessing”
“Seriously people baffle me, at the end of the day they need to remember they are also key workers front line, helping is during covid, yes shelves were empty was it there fault no, due to brevity there was restrictions because of covid in the grand scheme of things the fact you didn't get the perfect experience or correct order and had substitutes, think about people who have lost a lot more than a bus fair a tin of lychee or a bloody substitute seriously just thank them for doing there job”
“i'm a 16 year old girl. teenagers are very picky i won't deny the fact that i am too, but this shop gives me happiness😠there's a sainsburys near my school me and my friend go to every. single. morning. without fail even if its to look in the mirrors 💀 the security guards know us as we present ourself every day without fail. the one thing i love about this shop is the great offers. as a young adult, i have no way of earning money so these great affordable price ranges are amazing. 2 pound cakes? r u kidding? me and my friend have tried all the cakes ðŸ˜. red velvet>.
okay closing remarks, i love love love reading and as you know books aren't cheap but sainsburys (saviour) makes everything easier as i too can enjoy these books. ESPECIALLY THE BOOKTOK ONES.
so thank u. SAINSBURYS PLS KEEP DOING WHAT UR DOING ANDDD BRING IN. MORE BOOKS ðŸ˜ME AND MY FRIEND NEVER FAIL TO RINSE OUR POCKETS FOR THEM. TYTYTY.
- a loyal sainsburys fan.”
“"Sainsbury's stonewalled my complaint."
I made an enquiry both in store and by telephone about getting a replacement for a defective cooking pan which came with a 10 year guarantee. I have all the packaging but no receipt and cannot recall when I bought it.
I was told that since the product line is now discontinued and I don't have a receipt there's nothing they can do. Can do or will do? I said I would accept a similar pan from another line. Still nothing they can (will) do. I asked to speak to somebody higher up. No point - nobody will give any other answer.
Called another number under 'How to make a complaint'. Clerk took my details, gave me reference number. I asked what happens next. A manager will look at it. Will they write to me about it? They might do. No information about timescales
Searched online but cannot find anything about Sainsbury's Customer Complaints Handling Procedure.
Stonewalling and making no effort to satisfy the customer is bad customer service. First time I've experience such a response from a business of the size and reputation as Sainsbury's.
Won't be shopping here again.”
“I have been delighted with the on line service delivered by Sainsburys. Very few unavailable products, reasonably long use by dates and a superb team of delivery drivers - without exception they are polite and friendly. Really great service all round. Thank you all!”
