“My online order was not honored and I could find no simple way of contacting customer service to query the order.
Absolutely appalling!
I will not be using Sainsburys anytime soon.
Good luck to anyone that can find a way to contact them online without being routed through a maze of automated questions, just to find unrelated answers. And forget about getting a reply.”
“Delivery today was fine but the promised 1000 bonus points were not accrued automatically. There is no point in trying to contact Sainsburys, we disaffected customers are collateral damage.”
“Terrible customer service. Saved my nectar points to spend ready for Christmas when go to till was told nectar would need to speak to me. Waited for 45 minutes at customer service to be told they are unable to speak to anyone on a Sunday. I ended up paying for the complete bill. Very disappointing,”
“The only thing that went wrong with Sainsbury's is they have installed these QR code scan machines in some of their stores. I will NOT be shopping at any Sainsbury store if they are going to force their customers to have a Pass on their phone or vaccination status in order to enter the store. This is shocking, disgusting, a removal of our rights of movement descending into the Chinese-type social credit system communism. I was perfectly fine with Sainsbury's before. If this QR system is forced I will boycott Sainsbury's and use other stores that do not do this”
“Terrible appalling customer service. They completely ignored my emails rejecting unsuitable replacement items. The worst of all the Supermarkets by far. Quite honestly they don't deserve a business because they are more expensive than most of the competition and don't care about their customers one bit. I will never shop with them again.”
“If you spent as much time on customer service as dancing around on adverts feature ethnic minorities you may just about become a supermarket that is anything but embarrassing
The staff at St Anne’s on sea are the most rude and unprofessional I have the misfortune to come across with one very objectionable member lady with southern accent who spends the day spouting off to other members of staff and cannot be bothered to serve customers but sits there chatting to any one and everyone who works for Sainsbury whilst ignoring customers and when she does her people skills are a non event
I am a sales director of a major manufacturer of Bathroom products and have a team of excellent sales people who understand how to win friends and influence people
You may be a large brand but you are under delivering in St Anne’s on customer service and the manager of the store needs to Manage”
“I've Tweeted, reTweeted, Twitter DM, FB DM and I have received no response Ever from Sainsbury's. I gave up reTweeting & DMing asking how can I tell I get priority grocery delivery slots. I'm not giving up on this though, 10000 Nectar points spent on my Sainsbury's online grocery shop 25th October. We have realised that the points have been deducted from Nectar card/account but this is not showing on Sainsburys receipt, points/money was not deducted from our bill. Sainsburys contacted by phone who advised contact Nectar, fail to understand why when the points were not deducted at checkout but have disappeared from Nectar account. Nectar investigating for us who have since advised no reply from Sainsburys and it can take can take up to 28 days for Sainsburys to respond. Shameful.”
“sardines
are they in spring water?
are they in brine?
are they in tom glop?
are they in olive oil?
are they in sunflower oil
YOU WILL NEVER KNOW BECAUSE THE LABELING IS IN SUCH AWFUL COLORS ITS IMPOSSIBLE TO READ WHATS IN THE BLOODY CAN! WHO USES RED PRINT ON A PURPLE BACKGROUND?”
“Cancelled my order a couple of hours before delivery. No reason given. Claim they can't rebook at all, and I'll have to create an entirely new order. I have no idea whether they plan to take payment for the order they failed to deliver. Absolutely furious.”
“I’m so fed up of spending my Sunday morning waiting to collect my shopping from click and collect. They don’t answer the buzzer, then they take ages to arrive with the shopping and today they then being the wrong order. it should be a 5 minute job! Tesco and Asda need to share their good practice”
“I ordered 38 tins of lychees to be delivered to my business yesterday and I got an email at 5 am this morning to state the order had been cancelled. No reason why and no apologies. Never using them again disgraceful customer service.”
“I ordered 38 tins of lychees to be delivered to my business yesterday and I got an email at 5 am this morning to state the order had been cancelled. No reason why and no apologies. Never using them again disgraceful customer service.”
“I would give them 0 if possible. My home delivery was supposed to be £85.00. Sainsbury's took £135.00 out of my account!! I was told - as a result - I would be given a £93.00 voucher within three days. When the voucher arrived, it was £48.00. My own money turned into a Sainsbury's only voucher, which Sainsbury then tells me what I can and cannot spend it on. This is Sainsbury's policy, apparently, and it cares not what the customer thinks about it. After 5 telephone calls, I was told Sainsbury's would refund my money back to my bank account. After a 59 minute call with Kirston, being put on hold twice, I was then informed this could not happen after all. Extraordinary experience. I will never use Sainsbury's again, and that is my policy, and I care not what Sainsbury's thinks.”
“I had my online grocery order cancelled. Phoned them and rescheduled delivery next day. I am still waiting nearly 4 weeks later for a refund for the order that was cancelled. Customer services are a joke.first time I rang .oh yes it will be in your bank in 3 days. Next time 5 to 7 days.and a next time said it had gone in. What a surprise still.no refund.I am now getting my bank to resolve in getting my money back as they said after 15 days they can help.”
“My order was not delivered no contact from anyone. Received email next day saying my money refunded. Had to ring customer service to find out why they just said it was traffic( totally understand not drivers fault) customer service didn't even apoligise and just said " yes someone should have called you" Apalling customer service.”
“Been waiting for my delivery for the last 2h and that's past my time slot. Called the call center 3 times and no one can tell me when it will get here. Such bad customer service. Will order my food from somewhere else from now on.”
