“My online order was not delivered today I tried calling the number provided but the person I spoke to tried to call the store several times but no one answered if you want to order your groceries online try one of the many other stores Sainsbury's not recommended”
“Sainsbury has decided to remove all offers if you ask for delivery. (Paid delivery) It's also incredibly easy to miss the notice that all your offers are being removed when you pick a delivery slot, so they're probably scamming a lot of people with this. 1 star is too generous.”
“Leek sainsburys Saturday morning.one checkout open with a queue three staff standing around talking. This happens every Saturday. This is not the time l have raised this.time to shop elsewhere”
“Warning do not get anything sent to argos sainsbury Sheffield. Ipad was stolen by a member of staff . Contacted dpd couriers sent me photos of delivery to prove ipad had arrived, sainsbury argos denied ipad was delivered. Contacting Sheffield star to see if they can help”
“2 out of the last 3 orders cancelled due to Sainsbury's issues and not a decent apology in sight - sent me a text message and I had to call a help line (took 30 minutes to answer) which was eventually answered by a rude woman who was more interested in her own ego than finding out what our next option was with the order. Despite me giving her the order number she felt unable to deal with it because i was giving her the name of Trish instead of Patricia!”
“I purchased a Royale spaghetti Bolognese code 2222 from Sainsbury’s, heated it for 4 1/2 minutes in my microwave this product is made by Bombay Halwa Ltd. Everybody please beware of this food it is just full of fat and Gristle “very large lumps” Hardly any Bolognese sauce whatsoever just taste very greasy & fatty. I have eaten some rubbish before but this takes first prize. it’s a pity somebody from Sainsbury’s didn’t taste this before they sold the product or if they did go and take one off the shelf & try it now. It is truly appalling I will try and enclose a picture of this.”
“Keith
I have done a click and collect at Altrincham store,
Caroline was very helpful, and has been over the past few visits.
I have written reviews in the past on Sainsburys website, but they don’t seem
to be getting through 13th September 2020.”
“What customer service? I sent an email to a listed address only to have 'not used' and also advised me to telephone!!!! All their phones are automated so you can't speak to anyone.
So Sainsbury here it is. I purchased a 400g Giraffe stick from Pitwines Poole. Tuff as old boots obviously day old I had to throw my lunch away. Rubbish
I won't even go into Sainsbury's again. I've never had dry bread from Tesco!!”
“I was living on the actual flat on the second floor when became disable with mobility issues. Since then I have living on online shopping. On my notes to the driver it states that I am disable and need my order deliver to my door on the 2nd floor.
I checked on the site about information for the deliveries and they only say "you ask we deliver". My experience has been a challenge, drivers complaining, making me explain my condition some of them in a not polite way, calling me from downstairs so the all building can hear, etc. They claim that the policy is not to deliver above 1st floor without lift, but on Sainsbury's site for customers nothing is mentioned.
Today I was expecting my order and the driver refused to deliver it and left. So besides being disable now I can not have my groceries that I paid for with the delivery charges included.
If they don't want to do it should advertise the conditions in a clear way. Besides should teach their drivers to treat customers with kindness.”
“Previous review incorrect re. smartshop prices. Savings on your shop will appear in the nectar app. yes the nectar app. as a discount voucher against the next shop in Sainsburys. Apply voucher by selecting voucher at till when paying. Four stars for not making this clear in info. about app.”
“The smartshop prices dont work. Told by instore staff that a refund will be added to the app but that never happened on any of the four occasions I was forced to pay full price for most of my items reduced on my smartshop app. Its a scam to get you to purchase these items. They know you are not going to put everything back if a few things dont work. Well jokes on you Sainsburys because thats exactly what i did my 5th attempt. You are better off with Tesco clubcard prices, at least the price stated is the price you pay! im still waiting for my refunds but I wont hold my breath.”
“Basically the wholeorder was off and when I tried to call I was put through,to South Africa who couldn’t help.
Everything was semi opened.brown and found smelling,how they dared delivered the order which was well over £150 was beyond me,
Never ever again,disgusting”
“Had an online delivery the food was just about expired. Within a day the carrots had gone to mush the bread was stale the next day. Don’t be fooled by their Irish/ British meat. So far the meat is disgusting we had two steaks one sirloin one ribeye. The meat was a grey colour when cooked and did not look or taste anything like steak. The cubes steak is tasteless also grey when cooked. Disgusting. It all went in the bin.
The tomatoes arrived already mushy and soft as did the lettuce with only one day to go before it expired. We ordered loose jersey potatoes they were no where near jersey potatoes. They must have just given us any old potatoes to get rid of them. Spent about £100.00 will never use this store again. Avoid at all costs. It used to be quality. Now it’s pathetic.”
