“I'd like to say a massive thank you to one of your staff members on the self checkouts at your Clapham Common branch. She helped me deal with an annoying customer who kept looking over my shoulder at what I was doing and asking questions about my shopping.
The man was aggressive towards her whilst she tried to be calm. I'd like to thank her in person but sadly I don't live around the area to do so.
Thank You”
“I swapped from Tesco to Sainsburys about 3 months ago, after using Tesco for about 3 years, due to product freshness. However I am very disappointed with Sainsburys home delivery, as they have let me down / been late etc more times in 3 months than Tesco did in 3 years.
My shopping ordered for delivery yesterday, was finally delivered today, and all the fresh meat and poultry goes out of date tomorrow - not satisfactory.
Customer services are pleasant enough and refunded the short date products, but the whole point of online shopping is because i don't have time to go to the supermarket, this is more about the inconvenience than the money.
Hey Ho Its off to Ocado I Go.........”
“VERY POOR EXCHANGE/RETURN POLICY.
STAFF AT THE CUSTOMER SERVICE VERY MOODY AND NO EFFORT TOWARDS CUSTOMER SERVICE.
IF YOU BUY A CERTAIN ITEM FROM ONE STORE YOU HAVE TO GO BACK TO THE SAME STORE TO DO SO.
STORE STAFF RUN CUSTOMERS AROUND FOR A SILLY POLICY
WILL ADVISE NOT TO BUY ELECTRONICS UNLESS YOU WANT TO GO BACK TO THE SAME STORE WHERE BOUGHT
Customer service don't even deserve any stars”
“I wouldike to congratulate sainsburys on there beatiful food over the Christmas period 2015. There chocolate baubbles taste the difference were to die for,there cooked ham delicious the staff were all helpful. I had the worst Christmas dinner out and came home and made my own
..with your pork crackling joint very fresh veg and desert food lovely and we'll done to you with such wonderful fare this year congratulations your my best and favorite store and genuine sale items on boxing day too you have managed to fill my freezer with the best produce ever thank you”
“Ordered Christmas shopping online for the first time using Sainsburys Castle Vale pick up service. The actual collection in store was prompt and friendly with no waiting. The food was excellent would certainly use this again.
Well done Sainsburys you made Christmas special.”
“refused carrier bag after buying raw turkey
Refused a FREE plastic bag at EASTLEIGH Sainsburys after purchasing a large expensive turkey crown, the shop assistant told me I had to pay 5p, but i thought raw food was exempt from the 5p charge, so after paying for the item i returned it to a basket to collect my prescription from the in-house pharmacy, she then informed the security guard present to follow me around the shop, so now they where treating me like a criminal as well! I will be making a complaint to head office about the lady assistant involved however she didn't have her name badge on either which is also a requirement I believe, terrible service and extremely rude assistant! WON'T BE SHOPPING THERE AGAIN!!!!!!”
“Today, 7:45pm I went into sainsbury's to purchase an apple, yoghurt and cucumber. As I was leaving the store the security guard was acting a bit odd. As I walked into the car park, the security guard came after me and asked me if I had purchased anything. I asked why? I was curious as to why he felt the need to come after me in the car park. He said the alarm had gone off. I did not hear an alarm and there were other customers leaving at the same time as me.
He asked to see my bag, I refused to do this in the car park, so I walked back into the store and requested to see the manager. As i walked back in, I showed him that I was not causing any alarms to go off by walking through the alarms at least 4 times. But they were not still having it. I was asked to go into the back and I was to be searched. I was horrified. I felt like people were invading my privacy and that they were just allowed to search me for no reason. I told the manager that this had ruined my day. His reply was "your day will be more ruined if you don't have a receipt'. I felt so violated, felt accused and judged of something that I was not. After the search was carried out, they let me go. As I left I said I wouldn't be shopping at Sainsbury's again. The manager replied 'thats your choice'. I didn't even get an apology. i left crying.
I worked at Sainburys when I was a teenager and have shopped at Sainsbury’s for as long as I can remember. I’m so upset.”
“Went into my local Pontypridd branch other than the security guard by way out place was sed no one on tills one girl on selfe servis asked here do you sell ratatouille with a reply wats that realy so walked around for help but at 7.45 place was empty no one to ask got in my car drove five mins down road to Tesco place packed loads help immediately found what I wanted grate stuff Sainsbury you need to at least employ staff apaling ten minute walking around to get help there was no one to assist thank goodness lidle is now open should been asdas not just for prices but to at least have some body working with a brain will be bypassing Sainsbury often verry disappointed Pontypridd man.????”
“I visit the Bromley store regularly on a Friday early evening and so far every time there are very low stocked shelves, the bananas especially are always in a unedible state, vegetables are dreadful and some fruits mainly berries are nowhere to be found. In your infinite wisdom you change things around which makes it extremely difficult to find what you want and for my 94 year old mother extremely distressing. At the till she was sure that her bottle of milk was leaking as there was milk on the belt but instead of changing it the girl insisted that it was condensation or another one on the shelf that had been leaking on hers. When she got home the milk had leaked all over her stuff and a puddle of milk at the bottom of the bag. I am appalled at the state of this shop and although I have complained to the manager before nothing seems to change.”
“The quality of fruits and vegetables are very bad e.g. Tomatoes that still look fresh while they're over a month out of date and I felt a scent of chemicals from pineapple that escaped in few secs...why so much chemicals? Vegetables should be healthy !”
“Discriminated against because I was disabled by a member of staff. When I asked to speak to a manager he agreed with my point, went to speak with the co-worker, then came back and seemed to have switched sides of the fence. I was outraged, and offered a free cup of coffee as an apology for what I experienced. I'll never be shopping, eating, or even browsing there again. They claimed that because I was disabled I had to show ID to collect my click and collect order, even though the order only contained food items and no age restricted items. I had taken my payment card only as proof of identity, as I can't drive due my disability so have no licence and am not allowed to travel so have no passport. When I checked their terms and conditions when I got home, I was right, and a payment card should have been sufficient. Doesn't matter who you speak to at the company, they just back up each others lies. I don't like dishonesty, and this company stinks of it. Avoid shopping here like the plague, possibly one of the worst experiences of my life.”
“I shop in Chiswick High Road for years and only one manger was very friendly helpful and also smiling I found that the staff are quite rude and mangers this lady has now left to manger hayes which I am very disappointed there's nothing on selfs for days its as if they cant be ask to work yet this lady that has been moved also working hard on shop floor I never see that in others in all the years I have shopped there please bring her back her name is jernata not sure if spelt right”
“Sainsburys/longbridge
The store is very clean and the sainsburys staff is nice but there was a woman in a blue exclusive top with also the sainsburys wrote on it she was rude staring at me and giving me dirty looks, I think it was because I mentioned there was no toilet roll in the toilet and it's not a very nice I felt very disturbed by this woman's actions, sainsburys is a nice place to shop but not a very nice place to go to the toilet when there is no toilet roll”
“DOUGHNUTS
what have you done with with the doughnuts... totally different and nowhere near as nice. As an office full of ladies who loved your doughnuts we will now have to go elsewhere!! Hopefully the Yum Yums have not been altered!!”
“Having all the family at the weekend, some staying overnight. Did an online shopping, everything delivered well within timeslot on a Friday. Excellent service from driver.
Can't find fault.”
“I went into the portswood sainsburys looking to buy cookies but ones that aren't too crumbly or crunchy and a nice lady helped me choose which ones would be the best soft chewy ones, and recommended triple chocolate ones. They were 10/10”
“ordered black De Longhi kettle and toaster on line, when delivered black kettle and WHITE toaster, husband in for delivery so he sent the WHITE toaster back and kept the kettle. I rang customer services when I arrived home and spoke to a very nice man who organised for the manager of the store to drop off toaster on his way home, as they had just had another delivery, the toaster was delivered within the hour , wonderful service. My only gripe is that when you order and pay for something on line it is still left on the shelves and any one could buy it ,then you get something else in its place, no the most efficient way for on line orders, I was lucky as there was a new delivery, but would not have been too happy if there was not.”
“Sainsbury online shopping, one word HORRIFIC!!! Beckton Branch who was delivering my order FAILED to deliver and yet they were adamant it had been delivered. Will NOT be using them ever again and would urge all to refrain from using them!!!!”
