“On Sunday 08/05/2016,I shopped in the Kings Heath branch,spending £49.60,on Tuesday 10/05 on checking my online banking,I noticed the amount had been debited but was also showing on my pending transaction so in turn leaving my available balance -£49.60 to spend,I spoke to my bank who advised nothing could be done the money would go back into my account if not processed,on speaking to Sainsbury's customer service this morning they confirmed there had been an issue over the weekend and my money would be automatically be re-credited by Friday 13/05,So due to a Sainsbury's issue,I am left with - £49.60 in my bank for basic essentials,plus time and money spent speaking to my bank and Sainsbury's customer service,A verbal apology is all well and good but doesn't help my situation.”
“Really fed up. Never done online order before. Took me 2 hours to master system & input order, value £360. On Friday eve for a Sat delivery between 5 & 6pm. My partner had begun to set up an account the night b4 with items in basket, so I saved trolley & set up his account in new google tab. Noted what was on his list & went back to my trolley only to find it empty. Rang helpline -"system down, apologies" couldn't find original order after 20 mins on phone. Then suddenly I got it back by re-entering post code. Unfortunately, gone 11pm by then so they said, it'll have to be delivered on Sunday now. I agreed, reluctantly, and set 3-4pm delivery window. 2:30 pm I get text saying can't process credit card. Delivery now put off. I rang thro with different credit card, "No, card not working" I said whyever not? There's £20,000 in that account. They said "well it's been denied." I say, I'll get back to you with yet another card. I rang back with new card only to be told problem with sainsburys tills. No cards are working. I said ok, what next, they said, let us sort system & ring you back shortly. After 3 hours & no call from them, I rang again. "Oh yes. We can see you had problems. Have £25 off. ( which is their standard 1st order online offer anyway, so no skin off their teeth) I said, ok, so deliver 2morrow, Monday? They said, " well, no, because our tills are down we can't process payment" so I said, sod £25 off my £360 order, what else are you going to do, to which they said, "we're not authorised to do any more than £25. End of". I said " go away & do better, you've messed us around, we've used your store for decades spending around £600 a month. Do you not have any instructions to offer anything else to keep your customers? "No. That's all we can do". So I said, go and ask at a higher level. Their reply, "well it'll be Tuesday b4 you get your delivery now". I tell you, I'm exhausted & angry about the whole thing. Sainsburys are a bag of cr.p. Just don't bother. Use Waitrose or Tesco. ????”
“First time to order online for us. We ordered some fruits and milk etc. These products are mostly expiring soon. We ordered products worth more than £60 and intended to use them over a few days. Because of the expiring date they had picked for us we had to try to eat up all of them within two days. Wasn't a good experience.”
“Delivered wrong items so were taken back by driver, simple enough. Refund was incorrect and left me out of pocket, spent 20 minutes on three phone calls to put this right, now have to wait 3/5 days for money. VERY FRUSTRATING,”
“When I checked my shopping after an online delivery, I found I was missing 5 items, for which I had been charged.
I phoned sainsbury; the person I spoke to was not authorised to give me my money back but had to pass me onto another person. I waited on hold, and then was told that they were busy (with other complaints, I'm sure). I was told I would receive a ring back. No ring back.
I've been a regular Tesco customer and am going back to them. Their customer service is great and they have been happy to rectify any issues immediately.”
“This was my original friendly comment. However, after an hour of frustration trying to get a comment through to them via e-mail, only to be thwarted at every turn, I am seriously annnoyed with them. Can't you even design a simple website where people can just easily leave a comment, without pretending to be interested in a boiler os some such rubbish?
Hello Sainsbury's.
We are regular shoppers with you and like the store, prices and products. Most of the time. Our Nectar customer number is in the name of Mr. A. . You can see our purchase record.
You have one or two problems, however, and after a hassle trying to get into your steak packages today I thought I would tell you directly, for the first time.
We just made the mistake of buying six packets of rump steak at your Fleet branch. The packaging is horrendously difficult to open and it is quite dangerous to do so. I came close to slicing my fingers while struggling to open the packets which seemed like the plastic was baked on to the meat.
We object to this and will not buy it again, but will go back to a traditional butcher who doesn't feel the need for "security packages," whatever that means.
When two of us eventually beat our way through the absurd packaging we still had objections. First, the plastic was in direct contact with the meat, so chemicals from the plastics leach into the exposed flesh.
Also, the packages are so glued together that they are not recyclable- the paper, two types of plastic etc make this too difficult to separate.
Whoever dreamed up and approved this idiotic and impractical packaging should be reassigned to something more suitable. I am too polite to suggest what. But there are always toilets to clean...
Next, you have a poor selection of loose tea, in all your stores. The shelves are dominated by your own brand teas which, having tried them, we know are inferior. We eventually found one package of Twinings English Breakfast Tea, when we would have preferred Assam, but it was all you had. Not good enough.
Finally, while I am thinking about it, you also have a problem with packaging on your Pure Canadian Maple Syrup, Sainsbury's own brand. At least three, maybe more, of these bottles that we have had recently were a problem in that the plastic measuring device at the top, by which you control the amount of syrup poured, is not attached well enough and has ended up floating in the bottom of the jars.
I took one back to Farnham branch, where we mostly shop, and said I did not want our money back as we had used the product, which was fine. However, this flaw is annoying and needs to be addressed. The assistant said that I had to return it and get our money (£4) back so that a complaint could be sent in, so I agreed. I subsequently took another one in but refused any refund- the product is fine, it's just the container that is a problem.
We are currently using another one and so far it is fine, but we will see. Perhaps it was just one batch that had this problem.
Anyway, that's enough. Or it would be but I just tried to send this through to tellsainsburys. co.uk and it failed. I then tried it with the apostrope - sainbury's - and that was also not recognised. I will try another way. AS Y
We support Sainsbury's and for the most part your quality and selection is excellent.
With thanks,
Sincerely, Alan”
“We have just eaten 2 of your venison steaks. Having had them in the past from a private butcher, a game supplier and another well known supermarket I can honestly say they were up there with hthe best. Absolutely gorgeous.”
“Pure service.I was buying and they system.stop working while i was paying by card.They checked they system,said i didnt pay and need pay again.After i checked my internet banking it says i paid twice.I come back and they was not friendly said i have contact my bank .it looks like it was my mistake.i never come back again.”
“I love sainsburys always tidy and colourful, easy to find everything and staff are always happy to help. Great products great store.
sophietaylor2016@hotmail.com”
“Great store for veggie food and always a bit calmer than Tescos. The only thing I can't stand is all the bits of paper they give you at the checkout when you pay, vouchers for this, promotions for that. Not very green and a pain to rifle through when you're at the till next time seeing if any are in date etc. Bin the paper! It's awful”
“C'mon Sainsburys sort it out.
I'm on my 5th complaint regarding your pickers putting items from fruit and veg to dairy in bags with RAW meat. Your staff training clearly needs looking at.
I have small children, who I don't particularly want to give food poisoning too and your constant bribes of £10 vouchers don't clear up the fact, your staff are repeating the same old mistakes WEEKLY.”
“We purchased a varied number of meat and fish products and were informed that we had to pay the carrier bag charges for each one supplied. When questioned the supervisor confirmed this. We had a few days earlier bought meat from a different Sainsbury's store with the bags provided free of charge. This is not the first adverse comment in customer reviews as most people are aware of the guidance issued by the Government that provides for exemptions to the charges for bags used for products that should not be mixed. Quite simply this creates a cross contamination risk which is why high risk items are exempt. As for our purchase a poorly wrapped joint of meat leaked into my "bag for life" also purchased from Sainsbury's which had to be disposed of; more waste! Of course the Government did not place a ban on retailers charging for bags so Sainsbury's are not doing anything illegal but it is questionable and in my view immoral. The Company should also have conformity across their outlets and not have different policies resulting in confusion. We will not be buying meat or fish products from Sainsbury.s The message should be" if the Government exempted these charges for the safety of consumers why do Sainsbury's consider it necessary to ignore the advice and increase the health risk to customers or charge them for a service that they should be providing free of charge i.e. safe wrapping of high risk foods." Note Morrison's wrap and bag these products for free. Guess where we will be shopping?”
“My sainsburys local in west drayton stocks a nice variety of goods staff are friendly but the only problems I have had been experiencing recently is having to wait a long time to be served in the morning never seems to be enough staff around”
“Sainsbury's Home Delivery, great concept. But if only they could follow through on the promise.
I'm a regular online shopper, but my most recent online order with Sainsbury will be my last order with Sainsbury.
Apparently, the more you order, the more you frustrate the delivery guys. And Damn you to starve in Hell if you happen to live above the first floor in a building without a lift. Sainsbury's policy is to deliver to the first floor max. It's up to you to manage the rest. (This policy meshes especially well with bagless delivery.)
Call me a demanding customer, but when I order (on average) £100-125 of groceries at a time, I don't think its too much to expect home delivery to mean my doorstep, not my downstairs neighbor's doorstep. On top of this, I usually tip the delivery person too.
Note to Sainsbury; Know your market. London is full of affluent neighbourhoods of 2-3 storey building and the majority of them do not have lifts.
Ocado, on the other hand, is happy to deliver right to your door. They have all my business from now on.”
“I'd like to say a massive thank you to one of your staff members on the self checkouts at your Clapham Common branch. She helped me deal with an annoying customer who kept looking over my shoulder at what I was doing and asking questions about my shopping.
The man was aggressive towards her whilst she tried to be calm. I'd like to thank her in person but sadly I don't live around the area to do so.
Thank You”
“I swapped from Tesco to Sainsburys about 3 months ago, after using Tesco for about 3 years, due to product freshness. However I am very disappointed with Sainsburys home delivery, as they have let me down / been late etc more times in 3 months than Tesco did in 3 years.
My shopping ordered for delivery yesterday, was finally delivered today, and all the fresh meat and poultry goes out of date tomorrow - not satisfactory.
Customer services are pleasant enough and refunded the short date products, but the whole point of online shopping is because i don't have time to go to the supermarket, this is more about the inconvenience than the money.
Hey Ho Its off to Ocado I Go.........”
“VERY POOR EXCHANGE/RETURN POLICY.
STAFF AT THE CUSTOMER SERVICE VERY MOODY AND NO EFFORT TOWARDS CUSTOMER SERVICE.
IF YOU BUY A CERTAIN ITEM FROM ONE STORE YOU HAVE TO GO BACK TO THE SAME STORE TO DO SO.
STORE STAFF RUN CUSTOMERS AROUND FOR A SILLY POLICY
WILL ADVISE NOT TO BUY ELECTRONICS UNLESS YOU WANT TO GO BACK TO THE SAME STORE WHERE BOUGHT
Customer service don't even deserve any stars”
