“On 10th July I bought Sainsbury’s own potatoes as replacement for king Edwards (they had run out). Opened them tonight 11th July They are sprouting.
Shop there a lot and wouldn’t expect them to sprout now they were due up on 11th. But they shouldn’t sprout now.”
“Things go wrong and that's fine but sooo many times with Sainsbury's. So far it's been online shopping, their sandwiches have no filling and their credit card department is another absolute fail. They just don't seem to care!”
“I ordered a large grocery order for home delivery. I have broken three metatarsals so I'm in plaster and can no longer get out and about to shop for myself, so I was relying on Sainsbury's to deliver important groceries. This was my fourth or fifth order online and it didn't even o cut to me there would be any problems....oh how naive of me!
As my one hour deliver slot came - and went - I contacted Sainsbury's to find out what had happened. Eventually after almost an hour on live chat, I was told that the driver couldn't find my house so had simply given up and returned my order to store - in fact I was told it was my own fault as 'apparently' I hadn't put a telephone number on my account!! I was even told my home wasn't on Google maps - yet when I checked there are a few sites that clearly show where my home is. Iwas incredulous - so continued to question the customer services rep, and it was revealed they'd had a driver problem that morning. There was no offer to resolve the problem, or any mention of compensation. Very unimpressed and disappointed in Sainsbury's.
I insisted that the delivery be made that same day...which eventually was agreed to.
To-date, almost three days after i complained in writing, I still haven't had a response from Sainsbury's.
Not good enough, and I expected better from Sainsbury's.”
“I ordered 12 mozerla stick but they sent me instead macaroni cheese with bacon bit. I usullay don't check.my receipts, I was horrified I ate the bacon without knowing. I am a practicing muslim and it's forrbiedn for me to eat bacon. I am very upset and angry and I am thinking to sue Sainsburys . I am a regular customer of Sainsburys and I only buy halal products. I even ordered halal chicken and halal kabab. So how come they give me bacon instead of the cheese. Pls check your receipt every time you buy from them otherwise you will be i. The same position. Very upset and dissapointed customer.”
“This was my first time getting a home delivery with Sainsbury's, I ordered all fresh veg and meat. As I was unpacking I started to realise the best before dates, ALL my veg and fresh meat was either out of date that day or the day after and I under stand the veg will always last a little longer but I've had to chuck away loads of meat because I haven't had room in the freezer. I won't ever order from here again it's a absolute p*ss take! I've also tried to contact them to get refunded even if I had to bring the stuff back myself, but there was no interest in helping.”
“They're unreliable. Our online grocery order was not delivered: instead the driver sat outside in the van a while and drove away taking our stuff back to the store. We were told it couldn't be redelivered, I was offered no compensation, they refunded this order but haven't responded to my complaints. He claims to have rung the doorbell/entry system, he didn't, it's working fine, we would have heard it, and to have left a message on my mobile phone NOT the phone I'd given as a contact number for the order and was waiting next to. I phoned customer services to ask why he was waiting outside and not delivering our stuff, they didn't know and said they couldn't contact him, just wait. I'm a disabled wheelchair user unable to go out alone, so couldn't go and ask what was going on in person. When he drove off I rang again, this time they contacted the store he'd come from who blamed me as I'd not got the mobile message. Feel very let-down, they can't be trusted, treat their customers badly, no sense of responsibility.”
“Bought the oriental takeway as an ease of the bone tea as we had been very busy all day.
I spent 30 mins getting up and down to keep adding things to the oven. After the cooking time 2 products had burnt to the bottom of trays and the taste of all the dishes was extremely poor. The prawn crackers were disgusting.”
“Online order full of short dated damaged goods total waste of time and money fruit battered and bruised chilled product had to be responded of due to too short of date (same date as evening delivery)”
“They didn't deliver. appalling after service trying to sort it
agreed redelivery next day
didnt deliver again.
More phone calls
more being put on hold
No explanation.
they said all i can do is cancel my order and start again.
Shocking!”
“I have just visited the welwyn garden city store to do a little bit of shopping and collect a reserved item from Argos ( now in the same building ). .
I Decided I'd also get a late breakfast here so went to the cafe , there were two ladies in front of me who paid for their food and went to sit down .
Then the server just turned round to the coffee machine behind her and started cleaning it and doing some some general 'wiping down ' !!. Completely ignoring me and the gentleman behin me .
I looked at the guy behind me and he said with a smile ' have I upset her ' ,,,, we were both confused by her behaviour we just decided to leave .
She was ignorant & rude !!.
I then went to the cotes brasserie for breakfast ,,more expensive but far better service .
Won't be going to Sainsbury's agin !!.”
“We asked an assistant where the "free from" aisle was as we do not know the shop. His response was "I work in the Café I don't know" he then proceeded to check his mobile and walked of. His attitude was totally unhelpful.
We stopped in the Café for a snack and ordered a beef baguette with tea we were informed there is a 20 minute wait. At 1.35pm it arrived 25 minutes after ordering. When we commented on the waiting time the woman said we could take it away with us, and disputed the waiting time at this busy period was 60 minutes implying we were lying. There was a pot of gravy (which was just coloured water and tasteless and the beef was cold). how can I take this. We had paid extra to sit down and eat.
The service here leaves alot to be desired and training should be offered to the staff to provide a better experience.
Seriously consider going else where in future”
“Whist shopping in Maidstone branch in 11th April , a cleaner pushing a huge floor cleaning machine drive the machine straight onto my arm. This made me try to prevent myself from falling towards display and caused me to put all my weight on left foot / ankle which I have just had fused with metal work .. This has caused me terrible pain since and also caused pain inane which is due to be operated on soon. I felt the cleaner drove onto me on purpose . A store worker filled in an accident form and took my details and said Sainsbury s would contact me within days .???? I did not hear from anyone . I had to call customer services to ask who I contact about this . This has really upset me . Sainsbury are are huge company and they have not even asked how I am .I was in tears when this happened to me
I have since sent 3 emails just to get Sainsburys to confirm they received my emails . I do not think I will be shopping in Sainsbury s again. To think I shopped in there 4 times a week and they can't even ring a customer who has been hurt by one of their own staff who was not taking care . I am now seeking advice and have asked for a copy of CCTV . What do the staff do with my details when they filled accident form in.”
“I have been shopping with sainsburys for nearly 12 years however in the last 2 years im making one trip every 3, 4 months as the prices are ridiculous high and since they bought argos, argos quality and prices increase significantly.
In my opinion many products are overpriced.
I also noticed that they are increasing price of products and then they are lowering the price to the previous price and states that this is on offer now. Big scam”
“I am disabled & the woman behind the counter stole my nectar card. That was in Sainsburys local.
Later I went to Sainsburys Clapham High Street & was accosted outside by a professional begger who made inappropriate advances towards me.
I am sick & tired of Sainsburys security.”
“Joined up to online shopping. Paid for a delivery pass. On several occasions wrong items have been delivered but the worst is how many times we’ve had to throw meat out as it’s clearly gone off. And yet if I buy the meat myself in store it is fine. Something is going wrong in keeping the meat safe from when it’s picked to when it arrives. Today I rang to advise the pork ribs smell sour and repugnant and was offered a refund. Refund process is very poor. They can’t auto refund to your card. They have to pass you to a refunds dept who takes the card details. Just waited 7 min and told the team is busy and will call me back.”
“Your Culcheth store is a joke. One person serving at check out while staff walks about chatting. If I wanted to use the till I would work in the shop I do not expect to serve myself while paid staff do nothing.”
“Customer services are absolutely shocking and diabolical. A few weeks ago I had shopping delivered and there was chocolate milk shake I ordered that had clearly been purposely opened and left to be leaked all over my shopping, ruining some items; the delivery driver thought it was somewhat amusing. And I did have that item refunded. There should have been more than £1 refunded. Within that shopping, there was also a sandwich which was out of date the following day and they said it was free, but then still charged me for it! I contacted customer services via email and there was zero response. This week, I ordered some chocolate eggs with my shopping and they weren't even present and I phoned the customer services and was given a £4 to make me shop there again. If anything happens again, I'll be making serious complaints and never shopping there again.”
“Never made me happy..they have parking cameras.and have a limit of 3hrs.parking.which is unsuitable for me as I cannot do my shopping and go for something to eat in cafe...and use the loo. Has caused me a 70 pound fine,,its disgusting charging for parking to shop there but I won,t be shopping there again..I need to eat while out as on insulini”
“Have ordered my shopping from Sainsburys Online for sometime now. Had various problems with food out of date and so on. I know the weather has been bad and understood that the deliveries today would be later than the original delivery time I had opted for. My delivery was set for 10.00/11.00 but by 4.00 I thought I better find out what’s going on. I was told that all deliveries from Beckton had been cancelled today. I realise the weather has caused problems but surely Sainsburys could email and advise their customers so we can make alternative arrangements. Poor service and poor communication. Won’t use again.”
