“Second online order messed up. Arrived an hour early from booked delivery slot. Items substituted even though I ticked no substitute. When I rang the customer service they were unhelpful and condescending. Normally do my shopping in store at Sainsbury's, but have lost faith in them as a retailer since. They think their customers are idiots.”
“Used to spend £400 plus a month on home deliveries, that ended when a very rude delivery driver parked outside, threw the sack barrow from his truck, was banging and crashing with my/other orders on board, Customer services were useless telling me how the drivers in question were told of my complaint.
I won't be trusting them again, so I hope it was worth that email from Chis at their customer service debacle.”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Visit them if you wish to take part in the speediest checkout ever. Checkout staff can be very rude, much too fast and pressure to use self service. DO NOT USE IT!! Ask for a discount if you do as the price of using a real checkout is factored into the price of your goods. Oh, and please do realise that some people do have mobility issues not at first obvious, and not all elderly are as fit as each other, so BE NICE to them.”
“They decided to cancel my online shopping order because apparently they don't deliver in my area even thought 3 days ago my neighbour had a grocery delivery. Terrible customer service and attitude”
“So you changed your nice chicken kievs made by so they say sainsbury which wasn't to bad to these terrible replacement horrible tasteless and cheap tasting I'll be going else ware”
“1st online shop with Sainsbury's and never again. Absolutely terrible service as well as customer service. Used 'click and collect' and when I came to collect my groceries the driver wasn't there. I was told this order would automatically be cancelled and I would get a refund within 3-5 days. I made a complaint and as a result I was given a voucher so I decided to give Sainsbury's another go and ordered some groceries again but this time got them delivered. On top of the charge for the 2nd order, Sainrbury's also charged me the full amount for the first order that was over £60. A shop that was supposed to cost me just over £22, actually cost me £120!!! 8 days, 3 transactions on my statement and not a single refund! Customer service is absolutely useless too. AVOID!”
“Roughly 60 years old, black hair, overseeing the self check outs this member of staff grabbed my 11 months olds feet and made a rude comment about him not wearing any shoes. This startled my son as he has never before been grabbed by a stranger. I was deeply offended and upset that a member of staff thought it ok to touch a customers child either in a nice way or in this case in a rude and aggresaive manor. If in the street i would have got the police involved. Never going back.”
“I bought a £10 voucher at Sainsbury’s and when I tried to redeem it on Skype it turned out to be out of date. When I went to the customer service they refused to change the voucher or give me a refund because the transaction was successful. They said I should contact Skype. Skype confirmed that the voucher had expired and sent me the confirmation and the expiry date.
I went back to the customer service, spoke to the manager, and they gave me another voucher ‘as a gift’ as they said. I had the same problem with it.
I phoned the central office and all they said was because the transaction was successful they couldn’t refund the money. I asked them, if you buy faulty goods can you not return them because the transaction was successful? I couldn’t get any sense from them.
I wrote a letter to the complaint department with copies of the receipt and emails from Skype and sent it by special delivery 6 weeks ago. I got no response.
I don’t expect to get my money back and I wasted so much time! At least I want to warn other people. This is the way they deal with customers.
What a shame on Sainsbury’s!!!”
“Oh dear. Poor selection in Staines. A few items are advertised online but they don't have them in store. Customer service was not apologetic. They just said that some stores stock this others don't. Also, why is Sainsbury so expensive? I think Waitrose is cheaper for numerous items.”
“Glasgow home delivery now i hour more than the slot we had chosen and no sign of any driver yet. One call from the store an hour ago to say that they would be a few minutes late. Half an hour later a call from me to customer service said they would be an hour late. Looks like too few drivers for a busy night but in evening delivery slots its important toget it right for families.”
“Sainsburys bank basically robbed me, £17 per month 1st year home insurance, up to £28 per month in the second year with no claims at all. Then this time they wanted to charge me £36 per month, again I've made no claims at all.”
“Sainsbury's is a shadow of its former self. The company now pays little attention to the opinion of its customers or staff. Products are removed from ranges without any information being given to staff as to the reasons for the decision. Staff have told me that there is no longer the facility for them to comment online about product ranges. Staff have no control and are therefore uninterested. You get replies like these I heard I heard from the bakery in my local store when I queried the removal of the 75p wholemeal country loaf"I don't know why it has gone." "We have no say in what happens." Similarly customers can no longer record comments in store - they must phone a central customer care centre and then receive some bland reassurance that they will get a comment.
Wake up Sainsbury's! Waitrose has done well in recent years in part at least because their staff know about the products their department sells. They are interested and are proud of their store's reputation.”
“Had a delivery today numerous items missing from the Ipswich depot including tomato ketchup a cup no newspapers avocado rotten driver response not my fault not my problem phoned to complain was promised a phone call from a manager didn't call me back had a similar problem a few weeks ago including potatoes delivered that were green and rotten”
