“My delivery was due Saturday morning 9.30am to 10.30am. It arrived 10.25, great I thought until I was told only a quarter of my order was there but I was assured the remainder would be delivered between 5 and 6pm.. not ideal but I could deal with that.
6pm arrived no delivery Rang customer services and I was put through to Calcot store and had to reel off all items paid for but not received and was told I would get it all between 9 and 10 Sunday morning. Off I went shopping to get vegetables and cat food so we could all eat. We had our dinner at 7.45pm!!
Sunday morning no delivery AGAIN. Rang customer services Calcot store manager said he would deal with it and phone me.. 4.5 hrs later I have to call again and have been told I will get a refund in 2 to 3 days!!!!! HOW DO I FEED MY FAMILY WHILST WAITING FOR A REFUND??????????
ABSOLUTELY ABOMINATION I AM IN TEARS!!!!!!!”
“Delivering food that goes out of date in one day is just not acceptable. Actually everything else is ok but there are much better companies out there.”
“placed order, had several emails saying was on way but I realised my card was out of date so I rang to sort out. Then I was told that they did try to contact me but phone number and email was incorrect. I explained I was receiving communications and it must be them. I was practically called a liar and would not deliver my goods I'd have to resubmit and wait for another day to try and deliver. I went to waitrose in the end!”
“I placed an order for the first time two weeks ago for delivery with Sainsbury Grocery for their Merton Store. The delivery did not show up and and I was never contacted. After calling their Customer Support, they confirmed they had a shortage of drivers and I was never contacted regarding this. Understanding things can happen, it was rescheduled the following morning. This delivery never showed up either and again I was not contacted. I called the Support Team again who apologized and we re-scheduled once again for that afternoon; the representative confirmed this would be prioritized and the store clerk had my order to pick. The day went by with no delivery again. At this point they apologized again claiming the order went out but came back to the store as he driver could not finish the deliveries, they offered a small gift card and confirmed my order was cancelled and I would be refunded within 3-5 working days. Keep in mind I am 8 months pregnant with twins so I am not able to go to the store myself to do any groceries. I had to place a whole new order with Asda delivery (that evening) so I could not get a delivery for another 2 days, this was delivered without any issues. I have yet to be refunded from Sainsbury's so I contacted them again today and the store's excuse is that they are busy with refunds and it will be completed today, 2 weeks later. The Customer Service team did their job and tried to defuse the situation however this store's service is completely unacceptable. I spent over £60 on this delivery and still do not my money and I had to wait for over 3 days to get a proper grocery because of their incompetency. I highly discourage anyone using their delivery service and I will be shopping elsewhere from now on.”
“I ordered the 1720euro and collect it today at 5:00 in the Sainburys Blackhall store in EH4 Edinburgh. The staff he gave me the euro in the counter window, I collected it than counted all the money and requested him to change some 20euro to 50euro to reduce the quantity. It is so disappointing that he said he can't make the change to me, because I taken the money away from the window and also out of his sign!! What! Excuse me, the money is he gave me, what's that happen? I asked him why you can't change it to me. It terrible reply me that because the money was taken away from my sign and no guarantee the money will be changed to fake notes. I was really upset to reply him that I am standing in front of the counter with CCTV recorded. How can I do it? Why I do it? He suspected me is a theft? It is so shameful. I trusted he gave me the true note, but he suspected I changed back the fake note to him? Finally, I ran away with shame. I was really disappointed the company Sainburys how to provide the training and selection of the staff. It is so messed of the management system.”
“Never, ever buy Sainsburys Chinese food. It is almost the same price as a takeaway but the quality is dire tastes nothing like Chinese food. I just had to apologise to subjecting my family to a meal that we could barely eat”
“PLEASE DO NOT ORDER SALE GOODS FROM THIS STORE. YOU WILL MAYBE FIND LIKE WE DID THEY INFORM YOU THREE DAYS LATER ON THE DAY OF DELIVERY THAT THEY ARE OUT OF STOKE. VERY BAD FOR A STORE CHAIN OF THIS SIZE NOT TO HAVE AN UP TO DATE STOCK NUMBER ON GENERAL PUBLIC ORDER LINE.”
“I bought a kitsound headphone and one side of the headphone did not play at all and when I tried to play it outside my headphone started to crack up and did not play properly. I do not recommend this product.”
“Sainsbury's Local Asian manager at Woodford Green was rude, arrogant, shouted and was intimidating to me. No concept of customer service, no manners and no respect for female customer.”
“Ordered first ever online shop - good didn't arrive, local branch couldn't care less. Promised a refund and rescheduled delivery but decided not to bother with reschedule as had already gone out shopping following day. Goods arrived that night so told driver they weren't required. No refund yet - head office cannot help, have been put on hold half a dozen times only to be told to ring local branch again. Disgusting customer service - they do not deserve people's business in my opinion.”
“dont buy a microwave from sainsburys!!
I bought a microwave about 1 year ago and the microwave started to smoke and catch fire whilst cooking something in it so I contacted my local sainsburys who asked me if I had the receipt to which I answeres I lost the receipt, I called customer careline to tell them and they told me to send my microwave oven to them so that they could run a quality test on the microwave. I received a letter saying that they would be in touch within 15 days. I heard nothing for about 4 weeks and then I called them and asked what had happened to my microwave. They told me they were waiting for an answer from their quality control. Well a couple of days past and they called me up and told me that some dried food was inside the microwave oven and this is why it caught light, they then told me that they could not give me another microwave. I asked them if I could have my microwave back because if it was only food that had caught light then of course it would still work and I would be able to get my microwave back, well they told me they would call me back that day to see if they could get me my microwave back, it has now been 1 week and still no telephone call or my microwave back.. Do not buy any sainsburys microwave oven grill because they are rubbish and only last 1 year avoid at all costs!!! Sainsburys also do not work with a resolution dispute service like the retail ombudsman service so you can't make a complaint to anyone but sainsburys!! So there is no point buying their products.. Thanks Sainsburys you let me down”
“Sainsburys party range Tempura Prawns were my favourite of all I trie . Now all batter no prawn,very upset by this now back to my Ocean Pearl only I now have to travel to Costco to get them.”
“My food was delivered out of dat and with flies on. It sat on the truck overnight unrefrigerated due to the delivery driver failing to deliver.
The delivery drivers were aggressive, unpleasant and threatening.
I could not get a refund for the off food and was intentionally kept on hold for 40 minutes to try to tactically refrain from refunding me.
Another order a friend order they cancelled yet the order showed up anyway which pressured them into accepting a delivery they did not need.
Poor quality food that other supermarkets chuck in bins is the type that Sainsbury's will deliver despite promising shelf life like "at least 1 week" etc etc.
AVOID”
“Ordered Ps4 console, for my grandson for Christmas .Order confirmed, then cancelled day before delivery. Their so called customer care department were totally useless and could not care at all. I cannot believe a company like this are so uncaring. The console was in stock at their store. They would not honour the price i ordered for. Will never use again.”
“We were sent an e-mail confirming our delivery would be with us between 12pm-1pm on Monday, however it never turned up. So, Tuesday morning I gave Sainsbury's a call, to chase up our delivery, however their system was down and unfortunately couldn't help me. I rang back a couple of hours later, and informed them that our delivery didn't turn up and there was no communication from Sainsbury's .There was no apology, instead just a 'We have refunded your order and cancelled it'. I was simply just wanting to chase up my order but instead was told 'It was my fault for not informing them yesterday that our delivery didn't turn up, and therefore they refunded our order'. When I asked the man on the phone to re-order it for me, as we still need the items, I was told there was a £3 charge for ordering over the phone. Outrageous customer service, and really disappointed. We will now be placing orders for the business through Tescos.”
“I could hear Paula 1 of your colleagues shouting to another 1 of your colleague her man was coming in with a knife to sort him out.
I was very scared and won't shop here again.”
