“I ordered the 1720euro and collect it today at 5:00 in the Sainburys Blackhall store in EH4 Edinburgh. The staff he gave me the euro in the counter window, I collected it than counted all the money and requested him to change some 20euro to 50euro to reduce the quantity. It is so disappointing that he said he can't make the change to me, because I taken the money away from the window and also out of his sign!! What! Excuse me, the money is he gave me, what's that happen? I asked him why you can't change it to me. It terrible reply me that because the money was taken away from my sign and no guarantee the money will be changed to fake notes. I was really upset to reply him that I am standing in front of the counter with CCTV recorded. How can I do it? Why I do it? He suspected me is a theft? It is so shameful. I trusted he gave me the true note, but he suspected I changed back the fake note to him? Finally, I ran away with shame. I was really disappointed the company Sainburys how to provide the training and selection of the staff. It is so messed of the management system.”
“Never, ever buy Sainsburys Chinese food. It is almost the same price as a takeaway but the quality is dire tastes nothing like Chinese food. I just had to apologise to subjecting my family to a meal that we could barely eat”
“PLEASE DO NOT ORDER SALE GOODS FROM THIS STORE. YOU WILL MAYBE FIND LIKE WE DID THEY INFORM YOU THREE DAYS LATER ON THE DAY OF DELIVERY THAT THEY ARE OUT OF STOKE. VERY BAD FOR A STORE CHAIN OF THIS SIZE NOT TO HAVE AN UP TO DATE STOCK NUMBER ON GENERAL PUBLIC ORDER LINE.”
“I bought a kitsound headphone and one side of the headphone did not play at all and when I tried to play it outside my headphone started to crack up and did not play properly. I do not recommend this product.”
“Sainsbury's Local Asian manager at Woodford Green was rude, arrogant, shouted and was intimidating to me. No concept of customer service, no manners and no respect for female customer.”
“Ordered first ever online shop - good didn't arrive, local branch couldn't care less. Promised a refund and rescheduled delivery but decided not to bother with reschedule as had already gone out shopping following day. Goods arrived that night so told driver they weren't required. No refund yet - head office cannot help, have been put on hold half a dozen times only to be told to ring local branch again. Disgusting customer service - they do not deserve people's business in my opinion.”
“dont buy a microwave from sainsburys!!
I bought a microwave about 1 year ago and the microwave started to smoke and catch fire whilst cooking something in it so I contacted my local sainsburys who asked me if I had the receipt to which I answeres I lost the receipt, I called customer careline to tell them and they told me to send my microwave oven to them so that they could run a quality test on the microwave. I received a letter saying that they would be in touch within 15 days. I heard nothing for about 4 weeks and then I called them and asked what had happened to my microwave. They told me they were waiting for an answer from their quality control. Well a couple of days past and they called me up and told me that some dried food was inside the microwave oven and this is why it caught light, they then told me that they could not give me another microwave. I asked them if I could have my microwave back because if it was only food that had caught light then of course it would still work and I would be able to get my microwave back, well they told me they would call me back that day to see if they could get me my microwave back, it has now been 1 week and still no telephone call or my microwave back.. Do not buy any sainsburys microwave oven grill because they are rubbish and only last 1 year avoid at all costs!!! Sainsburys also do not work with a resolution dispute service like the retail ombudsman service so you can't make a complaint to anyone but sainsburys!! So there is no point buying their products.. Thanks Sainsburys you let me down”
“Sainsburys party range Tempura Prawns were my favourite of all I trie . Now all batter no prawn,very upset by this now back to my Ocean Pearl only I now have to travel to Costco to get them.”
“My food was delivered out of dat and with flies on. It sat on the truck overnight unrefrigerated due to the delivery driver failing to deliver.
The delivery drivers were aggressive, unpleasant and threatening.
I could not get a refund for the off food and was intentionally kept on hold for 40 minutes to try to tactically refrain from refunding me.
Another order a friend order they cancelled yet the order showed up anyway which pressured them into accepting a delivery they did not need.
Poor quality food that other supermarkets chuck in bins is the type that Sainsbury's will deliver despite promising shelf life like "at least 1 week" etc etc.
AVOID”
“Ordered Ps4 console, for my grandson for Christmas .Order confirmed, then cancelled day before delivery. Their so called customer care department were totally useless and could not care at all. I cannot believe a company like this are so uncaring. The console was in stock at their store. They would not honour the price i ordered for. Will never use again.”
“We were sent an e-mail confirming our delivery would be with us between 12pm-1pm on Monday, however it never turned up. So, Tuesday morning I gave Sainsbury's a call, to chase up our delivery, however their system was down and unfortunately couldn't help me. I rang back a couple of hours later, and informed them that our delivery didn't turn up and there was no communication from Sainsbury's .There was no apology, instead just a 'We have refunded your order and cancelled it'. I was simply just wanting to chase up my order but instead was told 'It was my fault for not informing them yesterday that our delivery didn't turn up, and therefore they refunded our order'. When I asked the man on the phone to re-order it for me, as we still need the items, I was told there was a £3 charge for ordering over the phone. Outrageous customer service, and really disappointed. We will now be placing orders for the business through Tescos.”
“I could hear Paula 1 of your colleagues shouting to another 1 of your colleague her man was coming in with a knife to sort him out.
I was very scared and won't shop here again.”
“One of my family's favourite Sainsbury's meals was their 'Crispy Peking duck', which used to consist of a box with a whole duck in plus pancakes and hoisin sauce. This used to cost about £9 - £10. Now, whenever I look for this, Sainsbury's only seem to sell a box with half a duck in plus the pancakes for exactly the same price £9.00!? Why have Sainsburys stopped selling the package with a whole crispy duck with pancakes in rather than just a half one and why is the half one the same price as the original whole duck? We're a bit shocked that Sainsbury's have done this, this was our favourite family ready made meal from Sainsburys but now if we want to have it again, we'd have to double the price and buy two boxes instead of just one! Absolutely shocking inflation of price, to double the original price!”
“Went to Sainsbury today, relieved that checkout operator M was not working. Last time we waited for 15 minutes whilst she told her friend about her awful neighbors who apparently even upset her dog! M was so upset that she was quite unable to say 'hello' to us or 'thank you' when we were finished. She was clearly annoyed that we had interrupted her conversation by doing our big monthly shop. We were not brave, we paid up, slunk away and hoped that she would not be there next time - and she wasn't - HURRAH! Sorry Sainsbury, your products are excellent but some of your staff are scary. Have a look at Tesco staff, much more polite and friendly and try hard.”
“If I could give them zero stars I would. I've been banned for life from Sainsburys. Did I shoplift? Assault security? Defecate in the aisles? No, I was alerting customers to John West tunas destructive fishing methods which Sainsburys are doing nothing about. Waitrose and Tesco have agreed to stop selling John Wests if they do not abide by their promise to end destructive fishing. Lord Sainsbury is a major funder of "progress" the Labour affiliated think tank behind the coup against Corbyn. Another reason to despise this revolting corporation.”
“Not even 11 o'clock yet and being refused any entrance by the security guard. Young black lady. She opened the door for me I said thank you and went to walk in and she said u can't come in.. I said but it's not 11 yet and she said oh well it's closed now. She was very rude to me and made me very angry. Won't be returning if I notice her on the door.”
“Not the first time they were unable to process my payment. This however was not really the problem it was the call handler who was soooooo rude when I called. Although I was only five miutes into the time for my delivery slot they were then unable to deliver my order due to being too busy. I obviously do my shopping online due to also being busy obviously my time is not as valuable as Sainsburys!!They obviously do not value the customer service. Did complain and they were not interested strongly advise avoid at all costs if you do run into problems they. Lots of supermarkets too choose from that have good customer s”
“On Sunday 08/05/2016,I shopped in the Kings Heath branch,spending £49.60,on Tuesday 10/05 on checking my online banking,I noticed the amount had been debited but was also showing on my pending transaction so in turn leaving my available balance -£49.60 to spend,I spoke to my bank who advised nothing could be done the money would go back into my account if not processed,on speaking to Sainsbury's customer service this morning they confirmed there had been an issue over the weekend and my money would be automatically be re-credited by Friday 13/05,So due to a Sainsbury's issue,I am left with - £49.60 in my bank for basic essentials,plus time and money spent speaking to my bank and Sainsbury's customer service,A verbal apology is all well and good but doesn't help my situation.”
