Name: Sastaticket.pk
Rating: 4.44

“There is no reason behind this”

Posted 6 months ago

Hi, We deeply regret any inconvenience caused to you, please share your order id and contact details by reaching out to support@sastaticket.pk so that our team can investigate and do the needful accordingly. Best regards, Team Sastaticket.pk

Posted 6 months ago

“Hi, Till the FLight was booked, it was good. But then the next day i had to cancel the flight. it was cancelling way before 48 hours. Still, per ticket pkr 4500 got deducted. i dont understand this at all. Also, the refund amount will be processed in 7 to 10 days. that also does not make sense. Wehy not the same day?”

Helpful Report

Posted 6 months ago

Hi Farooq. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“The info ST provides is useful and the process is also efficient, but the excitement drowns when an additional charge suddenly gets added to the invoice amount. No prior intimation, alert or consent...thats not good. And since it appears at the very last when you don't really want to abort the process, so you just pay to finish yhe process. Thats unfair I am afraid.”

Helpful Report

Posted 6 months ago

Hi Waqar. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“Representative is taking too long to respond”

Helpful Report

Posted 6 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“It's been 3 days and I still didn't received my payment.”

Helpful Report

Posted 6 months ago

Hi Taimoor. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“Refund service not excellent”

Helpful Report

Posted 6 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“Hi, Thank you for reaching out. While booking my round trip to Islamabad-Gilgit-Islamabad via your platform, I noticed the ticket prices were almost identical to those on the airline's website. It would be great if Sastaticket.pk could collaborate with airlines to offer competitive discounts, making your platform a preferred choice. Additionally, the debit/credit card charges of PKR 1500 or more should be reconsidered, especially when customers already bear significant government taxes and pay the same ticket price. These improvements could enhance the overall customer experience. Best regards, Muhammad Sheraz Ghouri”

Helpful Report

Posted 6 months ago

Hi Sheraz. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“Your app and support are good but still need some improvement.”

Helpful Report

Posted 6 months ago

Hi Asif. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 6 months ago

“booking software is not user friendly. Otherwise its good.”

Helpful Report

Posted 7 months ago

Hi Javed. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“Last few written discussion on WhatsApp was rude, please take note on that.”

Helpful Report

Posted 7 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“good app not bed and thank you”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We're happy to hear that you find our app good. Your support encourages us to keep improving. We would request you to rate us 5 star if you like our app, furthermore, If you have any suggestions or need assistance, feel free to reach out! Best regards, Team Sastaticket.pk

Posted 7 months ago

“I bought ticket 19535 and got an email of same payment but dedution by card was 20 thousand plus. They auto selected auto refund and deduct more amount”

Helpful Report

Posted 7 months ago

Hi Yasmin. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“My flight was delayed and airline didn't inform and I contact helpline os sasta ticket ,they also don't know about delayed of flight Only it is showing on airport ,please complaint to airline as I have purchased ticket via your app you should complaint them on my behalf that without any notice they are delaying flight”

Helpful Report

Posted 7 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“Time confusion is on ur website .. u have to show the time of flight in 24 hour pattern ..am pm is confusing.. I had a bad experience today .as flight time was written 06.15 pm ... I had books that serene air flight ..but when I read it properly I came to know that it was evening flight not in morning.. so all my program goes wrong nd I had cancelled the ticket .. 6.15 is morning time .if the flight is in evening u have to written it as 18.15 pm ..so stop making confuse”

Helpful Report

Posted 7 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“Whatsapp support is not great and call is good”

Helpful Report

Posted 7 months ago

Hi Haris. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“میرا ذہن چینج ہو گیا”

Helpful Report

Posted 8 months ago

Hi Rizwan. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 7 months ago

“The service was quite fast but the ticket price got changed from the one that appeared on my screen at first look. it was around 110k initially but once i started booking it jumped upto 125k. that was shocking.”

Helpful Report

Posted 8 months ago

Hi Usman. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 8 months ago

“feedback is very slow.”

Helpful Report

Posted 8 months ago

Hi Ali, We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to support@sastaticket.pk.

Posted 8 months ago

“I like your service and i am using freqeuntly form years, I've jsut booked flight ticket last week KHI to ISB for five persons, I have chosen names accordingly as given field (Mr. and Mrs) ie. But there was error in your system which is not showing prefix or gender (Mr / Mrs) . Since i have put my wife name Mrs. Afzal Bhutto, and Airline did't accept it, after that i have canceled that one and booked again with extra charges. I think your system is not made smart, please correct it accordingly. Br. Afzal”

Helpful Report

Posted 8 months ago

Hi Mahnoor. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 8 months ago

“My weight was 180 kg and my left leg was fracture I'm so slow walk I m not walking fast but your airhostess ask me fast go and in seat I sit she face expression was very bad I ask her multiple times I need tea she never listening I'm really disappointed about there hospitality”

Helpful Report

Posted 8 months ago

Hi Sajjad. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews