Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,128 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was with them for 3 months after previous company failed, therefore not my choice. I was never able to access website nor see bills. When I left they demanded payment without sight of final bill. After protracted exchanges bill provided but no method of payment given. Tariff rates high and dreadful customer service, avoid at all costs.”

Helpful Report

Posted 4 years ago

“We informed Scottish power of a meter failure in January,3 months later I phoned again to remind them and was put on hold for 30 minutes before the line went dead. The worst customer service of any energy supplier in the past 40 years.”

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Posted 4 years ago

“This company is a complete DISASTER! Not working the website, the chat, you call and be on hold 2 hours or they just finish the call sudely. Not recomended”

Helpful Report

Posted 4 years ago

“Worst company I’ve ever had the displeasure of dealing with. They are bullies took over my energy without me agreeing and switched my readings to charge me more.”

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Posted 4 years ago

“This company fail to meter read. If consumers meter read, SP still insist there is balance outstanding.. Then they send a generic email which feels more like a demand. I don't have a smart meter so given I supply frequency to my email submission, I struggle to see how the debt exists. In my opinion SP are krooks in kilts or flamenco fraudsters.. Take your pick.. Avoid AVOID Avoid SP”

Helpful Report

Posted 4 years ago

“I have been dealing with an issue for over a year. Yes Covid is an issue but come on. They have actual gas readings for my bill, meter reader, that is impossible as the display is broken. I am presently waiting to talk to someone and on hold for 94 minutes and counting. I have submitted a complaint so I will not be holding my breath for a reply given the past track record”

Helpful Report

Posted 4 years ago

“I applied for a new tariff after being on a standard one. After nearly 2 months of trying to sort this with customer services, Scottish Power said that there was no record of this, although they charged for the boiler insurance which was included with the tariff applied for. The options that they now offer me are a lot more expensive . The customer service is terrible, and I have to wait nearly a week to speak to a complaints department. Am now moving to another company - I wish that I had checked the reviews”

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Posted 4 years ago

“Awful, if there was a zero option i would have chosen that. Terrible customer service, shocking!!”

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Posted 4 years ago

“this is the single worst company i have EVER DEALT WITH. Trying to speak to them is pointless as you will wait 2 hours in a queue to be put through to another idiot who will put you in another queue. Emailing them has a 7 day turn around PER email. Thus if the idiot on the other end of the email doesn't understand then evidently nothing is getting sorted for months. Beyond incompetent and disgraceful.”

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Posted 4 years ago

“Appaling customer service - if you ever get to speak to anyone! Shame I can't give 0 stars”

Helpful Report

Posted 4 years ago

“This company will call and call and call years after not owning a property. Shocking”

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Posted 4 years ago

“I've been a customer for years but recently staff are sheer incompetent. They have taken hundreds from my bank account with no notification and they want more. They just can't explain why they want the money or justify the increase in bill. Despite calling and calling still not resolved. A real mess being dealt with by incompetent people.”

Helpful Report

Posted 4 years ago

“Got changed over from Yorkshire electricity. Supply address for electric is wrong. Plus account address wrong. Since Dec, firstly tried to deal with it on line, until I was rudely told I wasn't listening and it was all ok. Resorted to telephone in Feb. Now trying to get third call, but last night got call back, sat waiting then line dropped (this has happened 3 times). Since my last call, the account address has been changed: 3 times. Each one wrong. On the account Bills I have 3 completely different numbers, each in Debit. Luckily I have noted down the figures and keep my own running totals.”

Helpful Report

Posted 4 years ago

“Diabolical company to deal with, they stopped my heating plan, they were supposed to be setting up a new plan. This didn’t happen, unfortunately this was discovered during the very cold weather and it caused a considerable delay in getting our heating fixed. The problem was supposedly fixed with the new plan, I decided to check it out yesterday and found the same problem. I have cancelled my contract and gone elsewhere.”

Helpful Report

Posted 4 years ago

“If I wasnt a strong person their threatening letters who send me to commit suicide. Never miss a bill. Just cancelled direct from first week of march to 26th march. These people seem to be criminals. How on earth are they getting away with these practices?. Someone need to do something about then.CRIMINALS. BLOOD SUCKERS. They dont deserve one star but theres no other option. I will be reporting them to every agency I can find. I hope Watch do is still on. I will not stop until the world hear about these degenerates. They are LEGAL THIEVES.”

Helpful Report

Posted 4 years ago

“I was automatically switched when my previous provider went into administration. My £250 credit magically disappeared, and after chasing up again and again I only received apology emails with no meaningful action. I was then billed a huge amount. So I switched provider, then received an aggressive cold call from Scottish Power with the motive of me reopening my account with them. It was so terrible I honestly thought it was a scam call. Googling the number showed it was shockingly their own cuntomer service.”

Helpful Report

Posted 4 years ago

“Update 4 - 18/03/21 hopefully in progress. We have now put our three complaints into the hands of the Energy ombudsman after 8 weeks of waiting to take our case up. We have also emailed a letter to our MP in West Dorset to also take up our case with Scottish Power in Parliament. We never ever want to have dealings with Scottish Power again. My advice to anyone is go to another energy supplier as quick as you can otherwise they will take all of your money and more. GOOD LUCK to everyone you will need it. Go to your Energy Ombudsman as it seems to be the only way to go and keep records of everything and make sure your correspondence does not disappear from Scottish Power. SCOTTISH POWER please do not get in touch with us with your automated reply as this matter is OUT of our hands.”

Helpful Report

Posted 4 years ago

“Utterly horrendous. Bills of £77 per month for 11 months then all of a sudden a bill for and additional £600 in last month of contract. Admitted responsibility for error, no resolution over now nearly 5 months. Debt collection letters and threats, harassment calls to pay debt not owed 3x a day, complaint not responded to, unreachable when you try to call them even with the automated system calling you back. 9 different bills amounts sent out over the last 2 months. Blocked move to another supplier 4x times locking us into a standard tariff. Reporting to Ofgem next, AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS!!!!”

Helpful Report

Posted 4 years ago

“Along with everyone else Iam appalled by the way Scottish power run their company. You can wait on the phone for literally hours to speak to a human being or press 2 and request a ring back within a certain time. A recorded message rings you back only to give you the same options as you had when you were hanging on, so here we go again more hanging on. How the hell can you sort out any problems if they don’t answer? They are trying to get money out of me now so they can wait like I am having to. If I can’t speak with them then it goes both ways”

Helpful Report

Posted 4 years ago

“Charges on fixed tarriffs that continues to rise along the year and an unexplained double charge bill if one decides to leave as in my case. When l emailed them for explanation no response came until l had 2 call. Even then got no good explanation why my final bill was such. In reality its just a punishment for leaving. Pathetic experience l ve never had frm other suppliers in 20 yrs”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,128 reviews