Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,133 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,133 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quoted a monthly price for direct debit but 3 months in i owe 280 pounds, i am thinking they give a lower quote just to get your custom i now have to pay an extra 30 pound a month to help clear the 'debt', not very truthful, i would have rather been over quoted than under.”

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Posted 4 years ago

“Robbers to say the least One person in the company will tell you one thing and then speak to somebody else and prices double Best avoided at all costs”

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Posted 4 years ago

“Scottish power took over my account from tonic My monthly payments have doubled in the last year for no apparent reason, just had email from SP tellinging me my payments have decreased, when I checked online they have put them up nearly £5!?????. Can't wait to be rid of them. WORST COMPANY I HAVE EVER USED!”

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Posted 4 years ago

“If I could give 0 stars I would, no end of bother with them, constantly wanting more an more money for no reason, would hang up on me when I dispute, honestly please don't entertain them, they should not be allowed to supply energy!!!!!!!!”

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Posted 4 years ago

“Got told lies when purchasing my gas electricity policy with yous..”

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Posted 4 years ago

“Was with them for 3 months after previous company failed, therefore not my choice. I was never able to access website nor see bills. When I left they demanded payment without sight of final bill. After protracted exchanges bill provided but no method of payment given. Tariff rates high and dreadful customer service, avoid at all costs.”

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Posted 4 years ago

“We informed Scottish power of a meter failure in January,3 months later I phoned again to remind them and was put on hold for 30 minutes before the line went dead. The worst customer service of any energy supplier in the past 40 years.”

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Posted 4 years ago

“This company is a complete DISASTER! Not working the website, the chat, you call and be on hold 2 hours or they just finish the call sudely. Not recomended”

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Posted 4 years ago

“Worst company I’ve ever had the displeasure of dealing with. They are bullies took over my energy without me agreeing and switched my readings to charge me more.”

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Posted 4 years ago

“This company fail to meter read. If consumers meter read, SP still insist there is balance outstanding.. Then they send a generic email which feels more like a demand. I don't have a smart meter so given I supply frequency to my email submission, I struggle to see how the debt exists. In my opinion SP are krooks in kilts or flamenco fraudsters.. Take your pick.. Avoid AVOID Avoid SP”

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Posted 4 years ago

“I have been dealing with an issue for over a year. Yes Covid is an issue but come on. They have actual gas readings for my bill, meter reader, that is impossible as the display is broken. I am presently waiting to talk to someone and on hold for 94 minutes and counting. I have submitted a complaint so I will not be holding my breath for a reply given the past track record”

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Posted 4 years ago

“I applied for a new tariff after being on a standard one. After nearly 2 months of trying to sort this with customer services, Scottish Power said that there was no record of this, although they charged for the boiler insurance which was included with the tariff applied for. The options that they now offer me are a lot more expensive . The customer service is terrible, and I have to wait nearly a week to speak to a complaints department. Am now moving to another company - I wish that I had checked the reviews”

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Posted 4 years ago

“Awful, if there was a zero option i would have chosen that. Terrible customer service, shocking!!”

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Posted 4 years ago

“this is the single worst company i have EVER DEALT WITH. Trying to speak to them is pointless as you will wait 2 hours in a queue to be put through to another idiot who will put you in another queue. Emailing them has a 7 day turn around PER email. Thus if the idiot on the other end of the email doesn't understand then evidently nothing is getting sorted for months. Beyond incompetent and disgraceful.”

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Posted 4 years ago

“Appaling customer service - if you ever get to speak to anyone! Shame I can't give 0 stars”

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Posted 4 years ago

“This company will call and call and call years after not owning a property. Shocking”

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Posted 4 years ago

“I've been a customer for years but recently staff are sheer incompetent. They have taken hundreds from my bank account with no notification and they want more. They just can't explain why they want the money or justify the increase in bill. Despite calling and calling still not resolved. A real mess being dealt with by incompetent people.”

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Posted 4 years ago

“Got changed over from Yorkshire electricity. Supply address for electric is wrong. Plus account address wrong. Since Dec, firstly tried to deal with it on line, until I was rudely told I wasn't listening and it was all ok. Resorted to telephone in Feb. Now trying to get third call, but last night got call back, sat waiting then line dropped (this has happened 3 times). Since my last call, the account address has been changed: 3 times. Each one wrong. On the account Bills I have 3 completely different numbers, each in Debit. Luckily I have noted down the figures and keep my own running totals.”

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Posted 4 years ago

“Diabolical company to deal with, they stopped my heating plan, they were supposed to be setting up a new plan. This didn’t happen, unfortunately this was discovered during the very cold weather and it caused a considerable delay in getting our heating fixed. The problem was supposedly fixed with the new plan, I decided to check it out yesterday and found the same problem. I have cancelled my contract and gone elsewhere.”

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Posted 4 years ago

“If I wasnt a strong person their threatening letters who send me to commit suicide. Never miss a bill. Just cancelled direct from first week of march to 26th march. These people seem to be criminals. How on earth are they getting away with these practices?. Someone need to do something about then.CRIMINALS. BLOOD SUCKERS. They dont deserve one star but theres no other option. I will be reporting them to every agency I can find. I hope Watch do is still on. I will not stop until the world hear about these degenerates. They are LEGAL THIEVES.”

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Posted 4 years ago

Scottish Power is rated 1.1 based on 1,133 reviews