Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,128 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ts only took 1 1/2 years fighting with scottish power to get someone with half a braincell that operates to sort out a bill ?. £1200 bill eh no m8 you will get paid when you count it right. all sorted now. £450 bill and £50 back for their stupidity.”

Helpful Report

Posted 4 years ago

“Surely there can’t be a worse customer than Scottish power. I am an ex-Yorkshire energy customer. Without any consultation over three months ago now my account was transferred to Scottish Power. I left Scottish Power about three years ago because of appalling service. I made the mistake of complaining to OFGEM which meant that because I had an open complaint I was unable to transfer to a better company until the complaint was settled. Well it was sort of settled but it still took two years to get a cheque from SP. well now I’ve been waiting over three months for Scottish power to get my account up and running properly. I have submitted meter readings over three times and beg them to sort things out but they just ignore me. Yes I desperately want to pay my bill and move to another company but they make it impossible. To make matters worse I have a credit from my Yorkshire energy account of about £600. Emails just get responded to with platitudes. My last attempt at phoning them had me hanging on for an hour and five minutes before I finally gave up. Please do not use this company. OFGEM really aren’t doing their job allowing firms like this to carry on taking our time and money. Luckily I am retired but feel so sorry for people who have to work full time and sort out problems like this when they get home.”

Helpful Report

Posted 4 years ago

“No repair for a broken Smart meter we have only been with them for a year when the smart meter broke down. It didn’t provide any electricity readings of any sort. I had to get the Ombudsman involved after I had tried in vain to get Scottish Power to repair it. After which, Scottish Power rang to resolve the problem and replace the meter. I told them I would think about it. A few days later they sent me a message saying I’d accepted their proposal. I simply hadn’t. They then told me to accept their proposal on the Ombudsman portal so they could go ahead with the installation. I’m concerned as they will estimate our usage base on our previous use. So, where are they getting our previous use from? The meter didn’t work and this year has been so very different to the previous one.”

Helpful Report

Posted 4 years ago

“Charged over £30 for 12 days' worth of no electricity and very minimal gas usage when we hadn't even moved into the property yet. Contradictory and threatening letters sent over a 4 month period. Terrible.”

Helpful Report

Posted 4 years ago

“Trying to deal with my deceased aunt’s estate. Am threatened with debt collector despite being only the executor of the estate - Scottish Power not willing to wait for payment until estate administration finalised (unlike British Gas, British Telecom and the local authority council tax). Estate legally unable to release funds until finalised. I have no personal contract with Scottish Power but they continue with their threatening letters. AVOID THIS ENERGY SUPPLIER!”

Helpful Report

Posted 4 years ago

“Terrible company with no robust process in place to ensure their paying customers are cared for. Never contactable, spent all day on hold, both on the phone, on chat and no response to emails. They believe it to be acceptable to dump a last minute hugely incorrect bill on your doorstep of over £430 for one months gas and electric. On top of this the threat to send debt collection agencies to your address if you dont pay. When you, rightfully as a paying customer, want to view your bill to correct their mistake, you cannot view online as the system doesnt work, cannot view via their app as the system doesnt work, or contact anyone on their phone lines (who then play recorded messages, begging you to look online at your Bill's, which of course you cant), so you try and raise a complaint, which goes nowhere. Cannot understand how they operate as a registered business with this blatent disregard for their paying customers, never mind such a large 'supposedly' reputable business. No valid responses or customer care means I happily raise to the financial ombudsman service, which I'm sure are harder to ignore than one of their paying customers.”

Helpful Report

Posted 4 years ago

“I don't know where to begin I don't know where to begin. We were a Yorkshire Energy customer transferred over to Scottish Power. We have our own business trying to survive through a pandemic and SP have tried to take all of £650.50 in credit. We have escalated our complaint three times with SP because of promises and no one seems to know what they are doing. We have phoned Citizen advice twice. Try to get in touch with Ofgem who do not want to know. Emailed Yorkshire Energy administrators who never replied to our email. We have 11 days left so that the Energy Ombudsman can take our case up as you have to let SP 8 weeks to resolve our complaint. The problem is we requested a refund of £367.27 before they could spend it all. We have now cancelled the direct debit with SP. They are now saying that we have had the money into our bank account and we have received nothing. We have been at our wits end with this company and will be so pleased when we go to our new supplier on the 7 March. If we get no joy with the Energy Ombudsman we will take this higher as we feel for so many people trying to resolve their problems with SP. We are so angry that this company should not be allowed to operate and I don't know what Ofgem is doing about it as it is disgusting how they are continuing to work. WE WILL NOT GIVE UP until we get our money into our bank account. I do believe that SP is under investigation by the powers to be. SO EVERYONE OUT THERE DO NOT GIVE UP but change to another supplier and cancel your direct debit.”

Helpful Report

Posted 4 years ago

“Do not under any circumstances use this company - they will not keep agreements - they will lie to you and treat you with utter contempt. They will attempt to bully and intimidate you. Remember they are Spanish owned and we can only hope they go the same way as the Armada!”

Helpful Report

Posted 4 years ago

“The company is a disgrace and I wouldn't go with them left 2 disabled people with no heating or hot water as for so called manger can't talk because just got up at 10 o clock”

Helpful Report

Posted 4 years ago

“My energy supplier was taken over by Scottish Power, I was not asked for a meter reading and even though I submitted these readings 3 times I was sent emails daily with threatening tones relating to my not paying a bill which was 4 times higher than it should be. I emailed 3 times and phoned 3 times to get this addressed and one time I was actually cut off but it still hasn’t been resolved. I was with them many years ago and the customer care is still as bad. I cannot leave quickly enough.”

Helpful Report

Posted 4 years ago

“Contacted Scottish power 2 month ago to correct a balance transferred from igloo and then set up an affordable monthly payments of £70 for dual fuel. Then without warning two payment of £279 taken out which left me short. Now in credit by almost £400 can't I talk to anyone, N0. Called back in 3 hours NO. Online Chat possible NO. Poor service, NOT surprised after poor reading reviews”

Helpful Report

Posted 4 years ago

“Officially the worse company on the planet! After 18 months of continuous errors, misinformation, unresolved complaints, I tried to switch and this company denied me twice for two different reasons which they could not even explain. The worse part of all this is they have on several occasions taken money out of my bank account in error and continued without any advance notice. When I tried to switch, the other power company I tried to switch to, performed a hard credit check which is standard practice, so I now have hard credit check on my credit file for absolutely no reason as I been denied Scottish Power and now when I try to switch again there will be another, which will affect my credit rating. This should not happen. PLEASE AVOID this power company, I’m not sure of the reason for such complete utter consistent incompetence, weather it’s down to lack of adequate staff training, ineffective and outdated processes and systems or just bad leadership at every level, but whatever the reason, I’m not exaggerating when I say dealing with this organisation have left me severely frustrated and depressed. I have since put in a complaint to the Energy Ombudsman and I’ve included the link below if you have had the unfortunate experience with this company : https://www.ombudsman-services.org/complain-now I’m also looking at starting a petition to go to the house of parliament to review the practices of these Energy companies.”

Helpful Report

Posted 4 years ago

“Absolute garbage. After being with them for 8 years, when I moved my bill for one month was that of three months. They said it was due to estimated bills but every three months I sent my meter readings. I also had a person from a company come and collect my meter readings.”

Helpful Report

Posted 4 years ago

“Simply the worst customer service experience I have ever encountered. Two waits of 45minutes for accounts and then cut off. SP have over £400 credit on a second home I cannot visit, unable to manage online, unable to contact DD dept. I am planning to move after an extremely frustrating morning and will copy and paste this into Trustpilot etc. I am very disappointed indeed. Dr Robert Vaughan.”

Helpful Report

Posted 4 years ago

“Requested call back to sort a potential fraud over meter readings, got one almost 2 hours later. Telephony system told me how valuable my call was, kept me holding for 16 minutes then dumped the call. I lodged a complaint - still waiting for a "unique complaint ref" (7 days later) as per Scottish power procedure, which says 1 or 2 days. Spent 3 hours on phone trying to get a response - nothing. Still hanging on as I type this....31 minutes so far. Its a shame I can't give negative stars for review. Live chat not available.”

Helpful Report

Posted 4 years ago

“Do not honour payment agreements - will leave you hanging on the phone for hours - will send you threatening bullying and intimidating letters - will not act on instructions. Do not pay by DD - you will regret it. They are without doubt the worst company I have ever dealt with - so bad they make Vodafone look good - and that takes some doing. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“78 days since I was switched from YE and still unable to get my electricity readings sorted due to an alleged “technical issue “. Submitted them by phone, online help and customer non service rep. Useless and eternally frustrating. Can’t switch till I get a bill”

Helpful Report

Posted 4 years ago

“You're absolute scum of the earth. I provided my meter readings to you and you now claim to never receive any of those readings 😤😤 I hope you end up out of business ripping customers off. You should be shut down! I'm glad I am switching too a better energy provider. I have been called today by Scottish power and the person showed no remorse to even try and understand the problem. Instead she kept telling me false information. I told her I have clearly been overcharged January and February and she blatantly ignored me. According to her I have used over £200 of gas and electricity from January to February. Absolutely stupid. I live in a 2 bed house, please tell me how that is physically possible. The amount of gas and electricity I would have to use is crazy. I will be celebrating the day you go into administration!”

Helpful Report

Posted 4 years ago

“I decided to leave Scottish power because my bills were flying up each month. When I actually moved my final month bill went up by an extra £200. Never again!”

Helpful Report

Posted 4 years ago

“Absolutely dreadful. Had to wait over an hour form them to answer the phone. So much for putting the customer first. They don't have a number on their web page for bereavements. You have to get through and then get transferred and wait again or get them to ring you back which they didn't do. Don't use them.”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,128 reviews