Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,128 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service i was put with scottish power as tonik went bust my direct debit has gone from £77 to over £1000 pound a month .been trying to sort but nobody listens i live in a three bed standard house .finally got through to a lad who said oh yes i see whats happened and put my dd to £120 .a month later got email my dd going to £512 a month. Cant stay with these half witts im in the prosses of moving to octopus .ive been in my house over 30years never experianced anything like it and never paid more than £110 a month . Cant wait to leave”

Helpful Report

Posted 4 years ago

“I have received a bill from SP even though I am not a customer just rang them and been on 35 minutes then message came on saying they were now closed . Knowing they have had customer service I have steered clear if joining them. How do they have my address , not name if they do checks. How can anyone trust this company with their details is beyond me. These companies put you on bad debters list .”

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Posted 4 years ago

“Shame I have to put one star to write a review about this disgusting company. They don't deserve one star .....terrible rude arrogant customer service ..bullies throughout the company ....all about getting money in any circumstance ...how they manage to get away with this is beyond me .I urge you not to go with Scottish power .avoid them like the plague”

Helpful Report

Posted 4 years ago

“Most horrid energy company to deal with if you have any sort of queries: We closed our short lived dual energy account on 3rd Dec 2020 and our credit balance was due to be paid within 14 days as per their letter. It is Feb 2021 and have unsuccessfully spent hours on the phone trying to get through to request the refund. They also advertise you can request refund via website but that is not correct. There is no such link in my account and the balance is still awaited. I would give them minus stars rating if that was possible.”

Helpful Report

Posted 4 years ago

“Absolute rubbish service, every dept gives different answers for the same question, don't ever use them, hopeless and the worst company I have ever dealt with.”

Helpful Report

Posted 4 years ago

“DO NOT EVER USE SCOTTISH POWER!!!! Charging daily standing charge - FOR NOT using your gas. Now we owe these thief £2,155. And holding us ransom on a (1 tarrif available) prepaided meter until 2028. Enjoy it Scottish Power YOU WILL NEVER be in this house the day after and that will be the last pound you get to steal from us.”

Helpful Report

Posted 4 years ago

“Awful company, don’t bother responding.”

Helpful Report

Posted 4 years ago

“The worst company to ever deal with! Waited 15 days to something I was advised I would receive in 24-48 hrs, contacted again and told sorry it wasn't processed, will process again and receive in 24 hrs. Asked to raise a complaint. Contacted again 6 days later as still not received to be told still not processed and would I like to raise a complaint? Told them I had already raised a complaint, but they hadn't processed that either. Would give 0 stars if possible!”

Helpful Report

Posted 4 years ago

“I received a bill to pay an outstanding bill of £125.38 I don’t understand where is this outstanding coming from! I have a prepay meter it mean I pay in advance. I changed to a different supplier because Scottishpower are Thieves”

Helpful Report

Posted 4 years ago

“Disgraceful. Had bailiffs break my door down while I was on bed last year over previous owner's debt. I had contacted them over 30 times by email and even more times by phone to try to sign on with them. Have just discovered now, 10 months after it was sorted out (I got a small goodwill payment as they admitted culpability) that they have again been charging me for a meter that they are aware has been defunct for years. I had to go to the EHU before. Dreading this nightmare happening again”

Helpful Report

Posted 4 years ago

“worstcompany ever”

Helpful Report

Posted 4 years ago

“Scottish Power are without doubt the most incompetent and useless company I’ve ever had the misfortune to deal with. I have had months of unproductive communications with them over numerous errors they have made. This includes account errors and sending me account information of other customers. I still have no resolution, customer service makes it impossible to either speak to anyone who knows what’s going on or can actually assist beyond saying “sorry”. Also, having sought to switch they have raised a totally incorrect objection with my chosen provider causing ongoing frustration. I’m not somebody who normally writes reviews but please heed the warning, I’m not making this up.... “ don’t touch them because they really are useless” R”

Helpful Report

Posted 4 years ago

“Incorrect meter, for 4 years, still has not been changed abs being charged over £2000 because of their mistake.”

Helpful Report

Posted 4 years ago

“real thieves of your money !!!!!! frauders stay away!”

Helpful Report

Posted 4 years ago

“Scottish Power are the worst company I have dealt with. I had to join them in October because my previous supplier Tonik went into Admin. It has taken them 3 months to acknowledge I has a £97 Credit balance with Tonik which Scottish Power promised to honour. When I was forced to join Scottish Power they instantly put me on a very expensive Tariff which I could not change. Absolutely disgusting customer service. I have lost count of the number of times I have contacted them trying to sort ouit my Final Bill. I decided to leave Scottish power after a month & gratefully now with a new Supplier who are so much better”

Helpful Report

Posted 4 years ago

“Scottish Power is the worst energy supplier I have ever had. Their customer service is shocking. In the year that I was with them they messed up my smart meter installation and I was told I was £2k in debit, they then put this right after the most frustrating experience of trying to talk to someone who could help me. They then stopped billing me for electricity and were telling me I was £700 in credit, even though I was submitting monthly readings. Once again this resulted in endless call waiting. I challenged my final bill and found it almost impossible to get a sensible response. I have never left a negative review before for any organisation or service, but they are absolutely incompetent and the customer experience has been the worst I have ever had the misfortune to experience. I feel sorry for the staff, it must be soul destroying to work for an organisation that is so inept.”

Helpful Report

Posted 4 years ago

“I have been waiting for 4 hours for ring back when you rang back I was waiting over 1 between 18:45 to 19: 45 I then put the phone down this is terrible customer service.”

Helpful Report

Posted 4 years ago

“I was transferred to Scottish Power from Tonik by regulator but they transposed my night reading with my day reading on my economy 7. I am transferring from Scottish Power to Octopus so important to get the final readings correct. Eventually getting through to a living person I explained, or tried to, my predicament and gave final readings that I had given Octopus but was told I would have to go and get another set of readings which would have been useless, I asked to speak to someone else but no one available. I just hope that when I get the final bill it will be correct as I have a large amount of money owing.”

Helpful Report

Posted 4 years ago

“Very rude and poor customer service, stay clear! Please guys don't this company..they cost you lot and cheating customer”

Helpful Report

Posted 4 years ago

“Very rude and poor customer service, stay clear!”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,128 reviews