Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

“I know it's the worst company with the worst service and quality I have ever had the unfortunate experience with I can not find words to describe how much I would NEVER EVER recommend anyone to buy from this company in fact iwould not even if they paid me! They deserve no stars and should be forced to stop trading !”

Helpful Report

Posted 6 years ago

“OMG had i read all these reviews i would not have bought a carpet from SCS. They are a nightmare!!! Totally uninterested once they have your money😡😡😡 I have been waiting over 3 weeks for someone to get back to me for a fitting date and they keep promising me they will give me a call. Am so worried that i will have trouble getting my money back. All the staff at the Milton Keynes branch are arrogant and rude. Do not buy from SCS !!!!!”

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Posted 6 years ago

“Awful company, won't deal with my complaints properly and are ignoroing me. Disgusting service”

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Posted 6 years ago

“Terrible shame can’t review with minus star (s). An absolute nightmare, stressful experience which I would never ever repeat even if furniture was free. Corner unit and swivel chair ordered and paid in full. Long delay before just the chair was delivered - but wrong chair. Chair re-ordered, again long wait for delivery and collection of correct chair. (Corner unit still not available). Chair delivered - chair is swivel chair with eight seams - not one patterned seam matched - clearly made from off-cuts. Eventually after numerous calls, emails, photos, SCS agreed to exchange for new one. Long wait (still no corner unit). Corner unit booked in for delivery- didn’t turn up. Re-booked, due in morning but arrived early evening. Long delay with 3RD CHAIR - arrives eventually but exactly the same as the previous badly upholstered chair. Endless phone calls, emails and more photos. SCS NEVER RETURN CALLS/CORRESPONDENCE. Finally, they confirm this chair has been discontinued and anyway they couldn’t make one with the pattern matching. 33 phone calls, numerous emails and 8months later decided enough was enough. Accepted £60 compensation. The worst shopping experience ever”

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Posted 6 years ago

“I would never buy another carpet from… I would never buy another carpet from this company !! I spent a huge amount of money with them , had the carpets down for 4 weeks and the carpet has mottled ..it looks like the carpet has been down for 4 years not 4 weeks !!! The company came out and looked at it , the surveyor said we were sold the wrong carpet ..this was shared with the customer services department whom have said theres no manufactors fault ... So if you want the " weared look" in 4 weeks of having them fitted then by all means go to SCS ..if like me you want you carpets to look new for sometime longer than 4 weeks, then stay well away ! Must just add there is only two of us who live in the property !!!! Never again will I buy from SCS until they can value their customers .. Absolutely shocking!!!!!”

Helpful Report

Posted 6 years ago

“I would never buy another carpet from… I would never buy another carpet from this company !! I spent a huge amount of money with them , had the carpets down for 4 weeks and the carpet has mottled ..it looks like the carpet has been down for 4 years not 4 weeks !!! The company came out and looked at it , the surveyor said we were sold the wrong carpet ..this was shared with the customer services department whom have said theres no manufactors fault ... So if you want the " weared look" in 4 weeks of having them fitted then by all means go to SCS ..if like me you want you carpets to look new for sometime longer than 4 weeks, then stay well away ! Must just add there is only two of us who live in the property !!!! Never again will I buy from SCS until they can value their customers .. Absolutely shocking!!!!!”

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Posted 6 years ago

“Bought a sofa in 2017 with 5 years cover. Last year one side of the sofa started to sink in. We contacted Scs Trafford and they gave us the number for a company called castilon. Absolutely useless, took ages to get back to us. We got in touch with Demi at Trafford and she gave us a number to call. The call handler apologised and said she would get someone to sort it out. Instead we got a letter saying we would have to pay! What was the point of telling us to take out 5 years cover? We tried getting in contact with Demi and got no reply. We tried contacting the showroom and no one answers the phone. £2500 down the drain, we'll never buy from here again or recommend them to anyone.”

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Posted 6 years ago

“If i could award minus 4 stars for this company that would be not enough. They promised to deliver a vinyl floor on 4 occasions and never delivered. They never answer the phone and if it wasn't for the young lady Danielle in administration they would be minus 20 stars. The store Manager Stuart is a complete joke and is on the defensive as soon as you ask him for answers. Avoid this company at all costs”

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Posted 6 years ago

“On the day of delivery they left my boyfriend to place the furniture in the room and left all of the rubbish. 3months later still waiting for a footstool which they got wrong.”

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Posted 6 years ago

“careless management zero customer service Goods made in China Cushions lowest quality waste of money Headaches”

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Posted 6 years ago

“Horrendous quality. Shocking after care. Rip off warranty. Sold me (missold me more like) an Endurance range sofa saying it was like leather and as robust as real leather but turns out after 18 months that was a load of rubbish. The Endurance material is peeling and bubbling all over the place and looks like it's ready for the tip. It's not even heavily used and it's peeling. SCS won't even reply to my complaint I made to them so I'd steer well clear if I were you. Another piece of advice, don't trust anything they say about the sofa guard warranty. It's not worth the paper it's written on and they will fob you off with any excuse not to pay out. Waste of £200+ that you'd rather keep in your pocket. Go elsewhere if I were you.”

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Posted 6 years ago

“Got great deal staf very happe &helpefull delivery staf could not do be more helpful &promt with delivery as we ar disabled”

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Posted 6 years ago

“Store in Hull - St Andrews Quay. Pushy staff, not at all impressed with the way you are followed around by the person who initially makes contact with you on entering the store. Everywhere we went he was literally right behind us. That was the first shop we went in and we didn't return as we were so put off by their in your face attitude. As we left, the store manager then stopped us to try and get us to buy something by offering us a special deal if we liked anything. Completely put off by all of this. None of the other stores on St Andrews Quay had staff who did this. We bought our sofas from Sofology instead - no pushy staff in their at all. A much better experience. Felt so pressurised in SCS today.”

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Posted 6 years ago

“Do Not buy from this company !! They are terrible at delivering your sofa in one piece ....I’ve had 2 sofas , verbal abuse from staff , order is still not complete , also arrived covered in scratches and already sinking it’s 5 months old ! Honestly there are 1000s if unhappy customers!They report you if you put a negative review !AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“Initial purchase was easy as we knew what we wanted although the salesman was a little surprised by our speed but unfortunately he made some statements which later in the process proved to be more optimistic than the truth with regards delivery and disposal of old furniture. The delivery team (Gatkin and L. Mason) were excellent and most helpful”

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Posted 6 years ago

“I was not informed that I was expected to pay £29.99 delivery? What delivery it went to the store, collected by fitters and fitted which I payed for on fitting. When I purchased the carpet I was not shown any figures but told that my quote would be emailed to me which never arrived until the guy came to measure then he emailed my order and total cost. I was told that the fitter would ring the night before to arrange what time the carpet would be fitted. No one rang until I rang in the morning and then the fitter rang me to arrange a time. Very poor customer service”

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Posted 6 years ago

“Oldham branch Store manager a complete waste of time. Had an issue with them delivering the wrong size carpet - too small which was their fault So had to wait another week for new one, which meant another morning off work let alone the disruption moving furniture etc And to be offered £50 as a goodwill gesture I find insulting and when I asked if he could give me a contact number or email address so I could take this further he would only give me his branch email and told me to address it to him!!!!! Absolute joke Have sent a complaint to customer services at head office and not even had a response back from them, even phoned twice and promised that someone would give me a call Still waiting Would never use this company ever again”

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Posted 6 years ago

“bought a corner unit off them, with in three months the arm rests and seats began to sag,two separate fitters came took the underside off stuck handfuls of filling in some where and left. the rest was up to me, Iwas told I have to go round daily punching the seats,arms,and backs.Paid two grand for this privilage,buyer beware. ( just read thier terms and conditions they are well covered you have none.”

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Posted 6 years ago

“Do not buy anything from SCS. They ask you to sign to say you will receive the sofa within 7 days of it being ready then when they ring and say its ready they tell me I will have to wait for 2 and a half weeks. When I tried to complain to the store about it I was fobbed off for 5 days with no reply and when the Cheltenham store manager did eventually call me back he was completely rude and refused to help. The salesmen both lied about how quickly it could be delivered as the distribution centre has told me that the manager would have been aware that they only deliver to my area every 2 weeks and should not have asked if I could accept it as soon as the sofa was ready. Absolutely terrible service. All they want is to get your money and don't care about anything else. Avoid if you want a good experience”

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Posted 6 years ago

“Be careful when ordering in store, they jump on you and follow you around. We made the mistake of taking our children with us, who were getting impatient which then made us rush with signing things. It wasn't until we got home and properly looked we realised they had added insurance at £200 and a cleaning product at £50. If i was ever to order again i would only do it online. Also when trying to ring up the next day to cancel the insurance they then kept saying there was no one in store who could cancel it for us.”

Helpful Report

Posted 6 years ago

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Communication Channels	Email, Telephone

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