SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t happy with the way thay added on insurance an cleaning products. Thay didn’t inform me of there add ons. When I got home I realised what had happened. An went back to the shop for my Money back £170. Please be careful an always ask to look at ur bill. As thay add things on 😔”

Helpful Report

Posted 7 years ago

“Carpets are such poor quality, please avoid! Our carpets are not even a year old and the pile is matting/clumping together and the texture has changed. SCS Aftercare are just not interested, they are condescending and rude. They have also ignored their own representatives report who came to inspect our carpets, he confirmed the texture has changed and the pile is matting together. The carpets are supposed to have a 10 year heavy domestic wear warranty...yet we will be surprised if ours last the year let alone 10! The carpets have the deluxe underlay which was recommended, we never wear our shoes in the house, and we vacuum very regularly. There is no reason apart from poor quality and premature wearing that this should be happening! We will be seeking further advice on this matter...carpets cost too much money for this to happen!”

Helpful Report

Posted 7 years ago

“SCS is the worst company ever I had to deal with, its a complete nightmare. More than 2 months after we signed for their carpets for our house. It is literally impossible to get through to them except for one person in the staples corner store who answers occasionally. No date set up for the fitters for good month and finally when they did gave us a date, no one turned up. When called back we were given another date and so on have been given one or the other excuse. Someone was going to fit our carpet this week and when we contacted him to confirm everything is good for this Saturday, we got told that the carpets are damaged and he can’t fit them. I am absolutely gutted and no words to explain how frustrating this whole experience has been. No one from the store has contacted us to say that they won’t be fitting in again this Saturday and that the carpets are damaged. We only found out because we rang the fitter . DO NOT BOTHER WITH SCS. Waiting for the store to open in the morning and find our what they have to say. We want to cancel our order and get full refund asap”

Helpful Report

Posted 7 years ago

“My daughter ordered new carpets for the flat she had just bought. Back in June the fitters turned up late on Friday afternoon and "fitted" the carpet. I could have done a better job myself than the SCS contracted fitters did. The carpet is ragged at the edges with strands hanging off, has wrinkles in it, goes up the wall behind one of the doors where no one has bothered to trim it and in the large cupboard, for which SCS were aware carpet was required, has been cut short with large gaps between the wall and the carpet, a piece about 8 inches by 2 inches missing with a bit of carpet put into it to disguise it and the area next to the heating system left with no carpet at all. SCS have insisted that the original fitter will put it right but, first he was on holiday, then, on three occasions has failed to turn up at the agreed time. My daughter has insisted a different fitter will have to come and carry out the fitting and SCS finally agreed but their idea of a different independent fitter is the original fitters mate who was there for the original job! This has been going on for 6 weeks now and my daughter has been unable to move into her flat because of it since we cannot put anything into the large cupboard until it is properly fitted with its carpet. SCS meanwhile take ages to answer any emails and keep trying to foist my daughter off with the same fitters. Some of the worst service I have encountered and we certainly cannot recommend SCS to anyone.”

Helpful Report

Posted 7 years ago

“Yes you take people’s money but dont tell them they have to wait 11 weeks.😡 and then phone heAd office who are not interested and then the store phones and tells you that they will phone you back one week later still no phone call about they have my payment in full 😡😡😡😡”

Helpful Report

Posted 7 years ago

“Absolutely disgusting service. My grandmother who is 75 years old wanted a new sofa. Everything went fine, picked out the sofa she wanted. She was then roped into buying a new carpet, and paying for it all via cash. All paid upfront before even receiving anything. Surveyor came to do measurements, my gran then received a phonecall, stating she would be charged an extra £90 to fit, because her floor is concrete, her floor is suspended timber... How one can confuse concrete with suspended timber is beyond me, as she had told them on the phone. The quote from the carpet came through absolutely extortionate, when she had rang to ask why, we discovered they had given her a £30sqm carpet without her knowing. Because of all this hassle my whole family has been on the phone and faced abuse from the staff after trying to receive a refund and cancel. We've been told that a cancellation and refund is not possible as the carpet has already been cut and my grandmother is bound by contract. Firstly, if the carpet has been cut, how come it's going to take another 2 weeks to be delivered? Secondly, by law, any person can cancel a contract if they have not received goods yet, and should also by law, have a cooling off period. This company is an absolute disgrace, all they are concerned about is receiving their own money. The fact that they have the audacity to take advantage of an old woman is abhorrent. We will be taking this further, we will be contacting trading standards and ombudsman. Avoid this company at all costs.”

Helpful Report

Posted 7 years ago

“I don’t know where to start I’m sat here crying as yet again the carpets are not being fitted again for the 4th time, it is excuse after excuse . When you spend £7000 on carpet you really expect much better service than what we are currently getting , wish I had never walked into the shop. Avoid this company at all costs, communication is appalling and remuneration for there incompetence is an insult and I can see no end in sight. I am currently having to live in a part carpeted home as they haven’t been able to supply and fit adequate goods now for over 1 month . Buy with these at your own peril”

Helpful Report

Posted 7 years ago

“Extremely bad staff, careless staff ... I just say avoid this store because you will lose money and struggle your self ... you will get headaches !! I ordered a GREY dining table and they delivered BROWN dining table because the careless staff not recoded any notice about the color. They refused to refund, refused to replace and refused to give discounts! Also, the shocking thing is they hanged a big 5-stars (TrustPilot) review !”

Helpful Report

Posted 7 years ago

“1 star is generous purchased a corner sofa from dundee branch was completely miss sold the warranty on this, haven been advised that everything was covered from tears to stains fair to say this was a load of rubbish. After having a few repairs done on the sofa during its store warranty as soon as it was out and I am talking weeks if that they are not interested and the extended warranty team(castalan) claim its wear and tear even though this has been on going since we purchased it both parts will not listen to the fact that all the fabric is starting wear away along the seams. This is at a point where nobody even sits as cushions cover it. Shocking quality and shocking service. Trading standards is our bext step.”

Helpful Report

Posted 7 years ago

“Do not touch these people with a barge pole! The sofas are very badly constructed to the point of being dangerous, even though they know this they will not refund, their customer service is the worst that I have ever experienced. Once they have your money they do not care.”

Helpful Report

Posted 7 years ago

“Got my carpets fitted today and they have fitted the wrong colour in my bedroom. Complete imbeciles. How you can fit the wrong colour when the entire upstairs is the same colour is beyond me! I'm paying an absolute fortune for these carpets and they go and do this! Then they tell me that it will take three working days before they even looked at the pictures I have to send, then they'll order the carpets! Absolute joke! I'm fuming!”

Helpful Report

Posted 7 years ago

“After waiting 8 weeks for my two two seater sofas they final arrived yesterday 24th July 2019.but wasn't the colour i ordered so rang customers team they wanted me to sent a photo of the colour plus a photo of my receipt and batch number through email I said why do i have to sent all these photo to prove it not the colour i ordered why would u say it not the colour u ordered so they said I could use it till they can pick it up and they reorder but I have to have my front window out to get my old sofas out and new one In so why would I pay for some one to take my window out take my old sofas out and put.the new one In and then when they won't to fetch new one back I have to have window out again then I left with no sofas at all so the new ones are still in my garage still in the wrapping it came in waiting for a phone call from them to see when they coming to collect it my be I will charge them storage anyway watch this space to see when they going to deliver my replacement how long I will have to wait”

Helpful Report

Posted 7 years ago

“Excellent drivers very nice”

Helpful Report

Posted 7 years ago

“Easy to buy . Went into Coventry store and purchased 2 sofas within 30 mins . Polite and professional.”

Helpful Report

Posted 7 years ago

“Everthing furniture wouldnt fit through door after being told it would second delivery thatday that wouldn't fit manager denied this wouldn't refund after a verbal conflict with the manager he wanted £170 for a upholstery to assembly the suit in the house finally agreeing on £70 alot of lies were told by the store and customer services”

Helpful Report

Posted 7 years ago

“I have just recently moved in to my first flat and bought carpet for the bedroom from SCS. From the very beginning it has been a disaster. Firstly, the carpet was a 3 week wait to get fitted but I didn’t mind this - when I returned home after the carpet had been done it was the complete opposite of what I had ordered. Cheap, horrible and rough. I got on the phone straight away and had no customer service and was told to bring a sample down as proof it was wrong! After they could see it was the opposite of what I purchased they said they would send out the right one the following week. I waited another week for yet ANOTHER wrong carpet to come. Again receiving no apology and was told I would have to come back down to order a different carpet as I was unable to have refund. This was about my 4th visit. I chose a different carpet and they gave me another two week time slot but to my dismay, this never turned up. I have been waiting over two months now waiting for my carpet and have received nothing by stress from this company. DO NOT BUY FROM SCS. Dealing with incompetent staff from start and it’s not even the end of my horrendous experience!!”

Helpful Report

Posted 7 years ago

“My partner and myself was purchasing our first sofa together abd as you know this is a big thing for first time buyers and quite frankly I am disappointed in the the service in which I have received. I work in a 5* property and I understand that not everyone has that 5* service ability but this is rediculas. It started when we Brough our sofa they said it would take 12 weeks to be delivered from ordering which we understood and was find with then we was told 6 weeks in that it would be delivered early we through great so we waited in on a Saturday as we paid for a Saturday deliervy (9.03.19), however the sofa did not come and no phone call, so I called the store on Monday ask where the sofa was they said oh its been delayed it will be with you in two weeks I asked why I didn't receive a call regarding the change of date as I waited in all day for something not to arrive they said they had forgot. So again I waited on on 23.03.19 again my sofa did not turn up, again I called got the same responce on my they wmdidnt call which is rediculas and a lie, this time they said it would be delivered at the original 12 weeks so again I sat in waiting for a sofa which I knew would not come on 13.04.19 and suprise suprise it didn't turn up this time I called the store manager who said hthat he would call the manufacture and get a date and he would call back in a couple of days, a week past so I called back asked again what happened with the manufacture and when my sofa would be delivered he said he will call the manufacture once he is back from his annual leave and then come back to me at this point i had enough of the run around and service in which I was receiving from the Dartford store. I had asked the store manager Tony why had he not called them as he had promised originally that he would come back after a couple of days and now it's been a week and knowing what type of service I have received all ready and they number of days in which I had given up one would hope that the store manager would help, sadly I was wrong he said I had to wait until he was back from holiday and I needed to be patient, honestly I believe I had been. However I waited yet again for the store manager to come back from holiday this time I went down to the store cause clearly I was not getting anywhere over the phone. When I got down to the store I spoke to Chris who sold me the sofa and he apologised for what had happened that was the first apologise in which I received then he said the delivery date should be 4th May I said thank you and then asked to speak to the store manager to complain about everything a request a refund of my deposit of £300.00 considering our sofas Coast over £1200.00 I think the deposit was a small token. The store manager would not listen to what I had to say he would talk over me talk down to me like I was a silly lite girl and then said that the refund would be down to the manufacture. I said my complain is not regarding my sofas my complaint is regarding the service which I have been given and waiting my time over and over again, that is down to the store not the manufacture. He said he would only be authorised to give me £80.00 back, I said that is not good enough. So I said I'll take this further. I waited again for my sofas on 04.05.19 and half way though the day I received an email saying they would not be delivered today and they was not in the areas and they would be delivered on Tuesday I called up and said I would not be in and it will need to be a Saturday and I was a little confused that it wasn't being delivered the date in which they said they would. Finally my sofas was delivered 24 weeks after the order date. So I sent an email to the customer service team who never come back to me. I had to send 3 emails and then 3 phone called to get a responce from the customer service team who clearly didn't read my email an wanting to talk to someone higher than the store manager as they got the store manager to phone me and request why I had complained about him and the service I put the phone down and called customer service and said I need to talk to someone that is higher as my complaint was about the store manager. They said they will get the area manager to call me, I had to call a additional 3 times with 3 separate emails going to the area manager and still no responce from anyone it is now 13.07.19 clearly scs as a company does not care about there clients or customers like they like to out on their website with 5 starts for everything. I would never use scs again and I would never recommend the Company to anyone. I still do not have a refund or my complaint closed all I recievd was rudeness and scarcasim. It is easy for them to take your money but when they are in the wrong they never want to give it back. To anyone that reads this do not use this Company for anything.”

Helpful Report

Posted 7 years ago

“Within 12 months, arms came loose on our sofa. We've had 3 visits from home serve to attempt a repair. Each time within 2 or 3 days arms have come loose again. We had a 4th visit from home serve. This time a report was written, the sofa has a manufacturing fault, the frame is collapsing, as a result the fabric on the reclining parts is wearing through. The report also said that the repairs on the 3rd visit, caused more damage, splitting the wooden parts of the frame. After NO help from SCS, we were referred to Retail ADR. After waiting the maximum time, Retail ADR have decided that there is no justification for our complaint! Their reason for this, we refused to an attempt for a repair! It seems SCS do NOT care about customer service!”

Helpful Report

Posted 7 years ago

“We purchased a Barkley 2 seater power console on the 24th Feb this year due to my husband being diagnosed with lung cancer and going through chemotherapy, so he could relax and chill out when he could not sleep. It was delivered nearly 14 weeks later. After waiting a long time for the recliner we were eager to try. Once the guts set the recliner up and left and I came in from work which my husband had waited we both sat on the seats. To our horror the noise was horrendous - we had to wait until the shop was open the next day - they were polite and said we had to wait 2 weeks for an engineer to come out. I asked them if this would effect my consumer rights and they said no. As I made clear this piece of furniture was faulty. However I thought it might be a new loose or something too right that was making the noise. After 2 weeks I recueved my visit and he said there was nothing wrong and the material will wear after a time and the noise should go away. After expressing my concerns and asking how I get my money back he left leaving me a customer service number. They are saying there is nothing they can do and I have to live with the noise. Which I have to express is not a little rubbing noise its enough to be heard on a tape and in the next room. I have expressed my concerns for which I was redirected to the shop. A supervisor rang me and started advising me of my on line rights- when I said I did not want to know he was rude and unhelpful. The reason being I did not buy my product online but via the shop. I've still got a faulty product with a very sick husband who can't use it for the reason I first purchased it for. Please don't shop here, when all is well they are very helpful and seem as though nothing is a bother however as soon as there is a problem. Customer service is not helpful and they don't care. Please feel free to contact me if you want to hear the sound the actual couch makes not the display ones which are silent. Mrs M Duncan”

Helpful Report

Posted 7 years ago

“Worst place to shop I rather spend double then buy from scs bunch of liars,deceivers,money suckers works for. Top to bottom don't even consider buying from them even if they charge you half then market value”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,921 reviews