SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,921 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a Lloyd sofa from scs DO NOT BUY was told it was leather it started pulling at the side so someone came out to check said it's half leather half PLASTIC and what did we expect for the money nearly 2 grand I wouldn't say it was cheap will not replace 3 months old waste of money will not use them again”

Helpful Report

Posted 7 years ago

“Absolutely horrible customer service. I bought from them carpet for stairs and I ask them for fitting as well, the job which been done on my stairs was absolutely rubbish. Immediately after fitters left I called and sent email with pictures to customer service I did not get any respond on my email. In period of two mouths I tried to contact them 1000times and answer was still the fitter will contact you in 3 working days never does, then I ask them for the number for fitter and fitter said he is waiting for the carpet to be deliver for replacement. The people working for Scs specially in customer service they are not competent to do they job. Only one advice for the next customers if you can avoid to do anything with this company then do so.”

Helpful Report

Posted 7 years ago

“Dear SCS potential future customers stay happy by buying Reliable seating from somewhere else! After 18 months of a sham of a service we finally got back are money today - no apology from the desk staff a lady who questioned in January last year 2018 how I could possibly know how substandardly thin the lazy boy leather was? I replied “drag your finger lightly down your eye lid & you will find the skin gathers - do the same to your heal & there’s no movement! Ours was so thin three inspections later confirmed the leather was laminating - the top layer peeling from below a common situation for SCS just read review. Co.uk who slated SCS! Unlike trust point! - Sadly being polite with the impolite doesn’t get results, we where swiftly shown the customer aftercare number as the stoke store couldn’t help or phone ! Now for Aftercare who on fitting in with me found they had a date 3 months on !! This was followed by a follow up inspection a failed call out & then a senior member coming out to authorise the 5 recliner seats purchased (a 3/2 & chair,) to be refunded or replaced with a new one. Don’t forget the no show appointment or the fact that you have to take the whole day off each time ! Result -Having been assured the New replacement would be checked on arrival & despatch, we received it just over a year later a replacement that had more quality issues than the first! Could they sort this out ? The Tablet said yes we can send you an engineer we don’t know who as the tablet looks who’s free then sends them to the next customer- on that day?! maybe you could go off the photos I sent to the stoke store manager so the leather technician could bring the stuffing / replacement leather & Un bent frame ? - no was the reply the system / tablet chooses the technician so we don’t know who to send your pics to or allow an appropriate time slot to fix it on the now 5th day taken off work) I did ask was there a human in charge of the tablet that could help me ? Sadly it’s the Tablet that tells them where to go there is nothing we can do ! The new store manager who tried her best to sort out our faulty goods said it wasn’t financially viable to replace but did offer to refund (having git authorisation said) minus the 12 months usage we had sat on it !! If it’s faulty it’s replaced or refunded! The replacement was faulty so now speak to the regional to refund all ! You don’t banter with a customer who’s sat on / waited for SCS to act & now you want to take off the usage!! Again I the customer waits ! Finally yes you can have your full refund but we will have to pick up within a week as the head office system / tablet dictates you get your refund one week later but no seat to sit on while you order from elsewhere-they know I have a spine issue but are happy for us to sit on a deck chair while A competitor has the new leather furniture made & shipped in (8weeks) I pointed out you know the delay as you have the same wait for overseas goods so now delay our collection! Again off to regional who then over rides (human intervention!) the system & adds common sense - are new leather seating arrives tomorrow morning it’s from Sofology who have been great, & squirmed at the photos of the SCS quality! SCS uplifted yesterday & scraped the leather as they left (not to worry the frame is the part that gets reused ? That’s the bent frame I replied!) I’ve trained major retail for over a decade within a totally different industry, sadly SCS is lead by a poor system & a head office far from customer focused allowing procedure to delay fixing customer issues, it seems it’s all about taking the money rather than keeping a customer & we have long memories!! I’ve received an apology a month ago from the stoke store manager & she did try, however no compensation for the day’s off time taken off emails & folow up calls & so can only take the trouble to advise customers to simply go elsewhere!”

Helpful Report

Posted 7 years ago

“Just received our Lazy Boy furniture from SCS. All looks really good so now trying/testing them out. Special Thanks to the delivery team Matt B & Dan R for careful and considered delivery with no damage incurred and, handling delivery from a awkward access !. Thanks again Sheila”

Helpful Report

Posted 7 years ago

“Shopped at st Helens store, the manager was great, good advice, the carpet cost £870, for 24ft by 12ft. We had the best underlay and free fitting. Carpet arrived on day promised . Fitter (RYAN) was polite , professional and approachable. The carpet looks amazing . I would definitely recommend this shop .”

Helpful Report

Posted 7 years ago

“Absolute rubbish, ordered furniture 28th December 2018 from Bromborough store wirral, delivered wrong order x2 two seater for family of 6,left it with us without warning us we have to pay while we wait for correct order which will arrive at end July 2019, countless calls with no reply wished to cancel order as it was too long to wait, told carnt under contract so a 7 month wait while paying for incorrect furniture, stay away from scs at all costs disgracefully attitudes they won't do nothing for your complaints or hold payment while you wait for original order, stated my claim "time is of the essence" legal term, of which I want to cancel, this re-order was not signed for or explained to me or agreed and was just done by store rep or con man wanting his commission so now long haul with CAB tomorrow, if I refuse delivery then I'm stuck with wrong sofas which we have to pay for, I was explained this after I tried to cancel, l Stay away people please do not order from this company DON'T ORDER”

Helpful Report

Posted 7 years ago

“We had no problems at scs the sales staff were very good they didn't pressure us we bought 2x2 leather sofas delivery was on time and the delivery men leigh and Steve were great they took all the wrapping and and assembled the sofas they were very friendly and polite they also made sure there were no problems with the suite before they left”

Helpful Report

Posted 7 years ago

“Iam absolutely disgusted at this stupid place and their so called brilliant extended warranty bout a 3 seater and 2 seater recliner from them a couple of years ago cash may a add and the mechanism has went in my theee seater and they won’t replace it or repair the couch as their saying it’s wear and tear avoid buying anything from them at all costs”

Helpful Report

Posted 7 years ago

“Ordered 6 x dining chairs, was informed that delivery was 7 - 9 weeks. We debated and decided to place the order as they would arrive prior to my birthday. After 8 weeks I called to chase delivery to be told that they could take up to 13 weeks and that I was informed of this prior to the purchase and that I had signed the agreement. I was never told this as I needed the chairs for my birthday celebrations. I had signed for them but was told to sign for the order, nothing else. The chairs arrived this week, 13 weeks after I placed the order. I did try to cancel and go elsewhere but was told I would not get a refund unless they did not arrive within the 13 weeks. I was lied to and conned to secure an order, when I called for update, they did not know when they would arrive & could not find out. I will never shop with them again and I will always read the small print myself instead of relying on Staff that just want their commission.”

Helpful Report

Posted 7 years ago

“Yesterday you cancelled ! I waited 3 weeks for my carpet fitting, working it around a holiday and my granddaughters visit imminently, only to be told some lame excuse about a diary and a pink slip. Obviously overloaded they postponed it. If I wasn’t in the diary how did they know my carpet was to be fitted today...? We have had a sofa a cuddle chair and a hall&stair carpet from you....which still has an end of roll line btw.....but will not come back. Apart from my visit soon to the shop to complain.”

Helpful Report

Posted 7 years ago

“As part of our order for a 4 seater & 3 seater sofa we were promised a pair of scatter cushions as a good will gesture when missing from the delivery I promptly contacted the store we ordered from 3 times, strangely nobody was interested and what was a gesture to get you to sign on the dotted line has still not been resolved with the sales assistant telling me she didn't know they weren't free and I would have to pay for them still trying to resolve, beware false promises !!”

Helpful Report

Posted 7 years ago

“Ordered a sofa then got demands too pay inside 20 mins sofa arrived damaged had too fight for refund Now shop won’t answerphone too issue authorised refund DISGUSTING”

Helpful Report

Posted 7 years ago

“WILL NEVER EVER GO THERE AGAIN!!! On 31st May 2019 went to SCS Wednesbury and eventually purchased a sofa and chair, we were told there was a wait and charge for delivery after we had agreed to buy and eventually was delivered today 22nd June, we got rid of our large 3 seater leather settee to BHF and got it out of the property with no bother so did not think there would be a problem While we were purchasing the item we discussed the access to the property standard doorway and sliding door on entry and I signed on the dotted line where the saleslady told me to. the settee would not go through the front door due to its height, as the furniture would not fit through the door I went to SCS to ask for a refund, That was a laugh no way was the Manager going to back down he answered questions with questions and was most obnoxious he said he would not be able to re sell the suite as it had been specially ordered in, this is in a furniture shop full of furniture lol. There was no sign of goodwill and If the settee would not go through the door we would have to go elsewhere to purchase another suite, lots of firms give a few days leeway but I find this disgusting Because of his attitude I agreed to get a smaller sofa at a higher price, I felt like banging my head against a brick wall, have now got to wait at least 3 weeks before delivery DISGUSTING WILL NEVER GO THERE AGAIN”

Helpful Report

Posted 7 years ago

“We ordered a sofa that was cheaper than the usual price. The sales assistant tricked us into buying a sofa that looked ok but we were given the wrong information. We weren't given full information about the deposit and it is non returnable and non returnable. Their approach is just buy and we will do the rest. There is nothing they do to change it. Morally bankrupt people, but I suppose to be in a sales job - you have to be like that.”

Helpful Report

Posted 7 years ago

“THEY ordered the wrong colour and now will only change it if I pay 25% of the retail price. Arrogant store/area manager who claims his staff never make mistakes. I wish I had just ordered it online and I could have returned it, but now I'm stuck with a suite that doesn't match my décor. ** choose in store and BUY ONLINE**”

Helpful Report

Posted 7 years ago

“I purchased a sofa in store before moving into a new house. To be honest, at the time I was quite happy with the service on the day. I was quoted 5 weeks delivery time and everything was paid upfront. Five weeks later I still hadn’t heard anything so I called the store, only to be told that they didn’t know why I was told five weeks delivery, as it was actually eight ( I have paperwork stating 5). They also said they had no acknowledgment from the manufacturer which they thought was unusual. The staff member I spoke to said he would investigate and get back to me. Three days later I’d heard nothing so I called back. To my annoyance, the original person I spoke to had not followed up the query and had not made a note on the system. The second staff member did call me back and informed me that there was a ‘delay’ with the manufacturer but my order had now been put through as urgent, with the new delivery date being, surprise surprise, within 8 weeks. Although I appreciate the second staff member following up my query, I feel misled. I feel I was told the wrong information to begin with, or there was some kind of administrative error. The fact my query was not followed up the first time was poor customer service. And if there was in fact , a ‘delay’, I am disappointed that SCS do not contact customers to inform them. It feels like once they have your money they don’t care. I have a painful body condition, and if I had had the correct information to begin with, I could have made the informed choice to either not purchase, or make interim arrangements for my comfort at home. Not a happy bunny.”

Helpful Report

Posted 7 years ago

“Never again will we shop with scs ordered September 20th 2018, had our 3rd replacement electric corner sofa delivered yesterday n still it's not correct wrong colour again n the frame for the recliner is twisted again and does not fit flush with the rest of the sofa how hard is it for the warehouse to read an order and get it correct at£2500 per sofa someone needs the sack as I have told the wife they will keep replacing it till we have the correct sofa what we ordered so I would avoid scs if you are planning on getting a new sofa”

Helpful Report

Posted 7 years ago

“We ordered a three and a two seater Settee Brown and Beije colour on the 30th of December 2018, The agreement was that it would be delivered in 13 weeks and we sold our old suite and had to sit on beanbags for another four weeks waiting for it to arrive . It took 17 weeks later it arrived wrong colour, all Beije. SCS said it was the manufacturers fault. They have re-ordered the original three-piece suite and six months later we are still waiting for it. We have not received any communication between ScS and ourselves about when it will get delivered. This has got to be one of the worst companies that I have dealt with in many years. Never again would I ever deal with ScS. I paid cash upfront if I’d known what you people have gone through like myself, I would have cancelled the order and gone somewhere else. I have no choice but to wait.”

Helpful Report

Posted 7 years ago

“They don't deserve even one star. I placed an order for Laminate, it took more than 3cweeks to be delivered. On delivery, the driver left the laminate outside in the rain and it all got damaged.”

Helpful Report

Posted 7 years ago

“Absolutely furious! Within a year our sofa is falling to pieces! We've had three visits to attempt a repair. The third caused further damage! The last report said it is a manufacturing fault. SCS are not interested at all! All their guarantees mean absolutely nothing! We are now having to take legal action to try and get a resolution.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,921 reviews