SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experiences with SCS. Carpets that didn't fit the rooms properly, no communication about this. Re-ordered carpets in the correct size and was told 2-3 weeks for delivery. Then had an email (no phone call) saying the carpets would now not be ready for a further 6 weeks. Eventually received a phone call on the day they were meant to be coming originally to say just to let you know they're not coming today! Carpets then took 5 more weeks so booked in 6 weeks just to be on the safe side. Meaning a total of 10 weeks with no furniture or carpet in the bedroom except for a bed. Offered a minimal compensation fee for the inconvenience which surprise surprise there has been no sight of despite being told it would be issued 48 hours after fitting. The only positive was the carpet fitters were very efficient and did their best to work around my availability. Would use the fitters again but definitely not the shop!”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company with the most shocking customer service I have ever experienced. I have never written a review of a company before but felt compelled to after the experiences we have had with SCS. Bought our flooring from them last year in a new build house. We have a baby and it was important that they stuck to timescales for fitting as we had concrete floors which were dangerous for a baby. After we completed the order and paid the money, they decided that they actually couldn't fit on agreed dates and we had to wait an extra week for the flooring to be completed. Great start, but just the start. Fitters turned up 8 hours late! 8 HOURS! it was about 8pm when they turned up and they wanted to finish the job in one go so stayed until 3.00am! they were also drinking on the job, just gets better and better! After the bad experience involved with fitting we thought nothing else could go wrong, WRONG, after a week the flooring started coming up in the kitchen, bathroom and elsewhere. We called SCS numerous times to come and sort it but fitters would never come out and ha;lf the time the store wouldn't answer. After 4 months they sent out a surveyor who agreed that the issue was with the fitting and had to send his report to Head Office who would rectify the issue, oh guess what, after calls for another 3 months we kept being told we would get a call back and never did. Today we called up asking to be put through to the ever illusive operations manager to be told we couldn't speak to anyone and that a decision was made that we had refused full gluing of the flooring which had caused the issue (not true, we weren't ever advised of this) and this was contrary to what the surveyor had reported. The lovely chap on the phone wouldn't let us speak and just kept repeating that the decision had been made. Great customer service! So now we have flooring that wasn't fitted correctly, coming up from the door bars and the edges in all parts of the house and no one has been bothered to come and sort it for 12 months. AVOID THESE COWBOYS LIKE THE PLAGUE!”

Helpful Report

Posted 6 years ago

“Absolutely appalling. The carpet was stairs and landing and in the end proved more expensive than anticipated. The fitters left the carpet billowing on the steps so that it was a virtual safety hazard. They appeared to measure the carpet wrongly so that the carpet on the bottom step had to be stretched and tightly tightly nailed under the lip, it now keeps coming away. I complained to ScS who sent a surveyor out and two subsequent fitters, but the stair looks like an amateur job and the carpet on the bottom step has even been patched up with the pattern (Weft) going the wrong way. The deal was free carpet fitting. You get what you pay for.”

Helpful Report

Posted 6 years ago

“Carpet fitters broke my staircase when fitting the carpets. 3 phone calls, several emails and no one responds or even cares. Fed up. NEVER Again”

Helpful Report

Posted 6 years ago

“Had our sofa delivered today by Adam c and Mike w from Elland hx.. Very friendly guys notify me an hour before delivery unwrapped the sofa and chair put the feet on thank you guys keep up the good team work 😊👍”

Helpful Report

Posted 6 years ago

“Relationship between carpet fitters and store is appalling. Store sub-contract and can’t seem to get fitters to come back and sort problem. Had my whole house carpeted and they didn’t fit door bars between tiles and carpet said store hadn’t sent the right ones. Took me over 20 phone calls to store managers to get it resolved they don’t phone back when they promise to. Rubbish customer service.”

Helpful Report

Posted 6 years ago

“Ordered a lazy boy suite. The framework became very loose after 2 years. Above the suite in the showroom was a huge sign saying there is a 10 year free framework guarantee on all our frameworks. When you phone up after one year to complain you will find there is a £75 pound call out fee. Yes it’s in the small print of your contract, but there is no bloody mention of it on their signs. Their salesman was also pleased to mention the free guarantee, but again no mention of the call out charge.”

Helpful Report

Posted 6 years ago

“I will never ever purchase from this company again. Firstly the free fitting, their advert says free fitting. I was told we had to buy underlay to get free fitting, I then ordered 3 sq m of underlay, I was then told it has to be underlay for at least 90% of the carpet size. I didn’t go any further as it seemed something else would disqualify me on free fitting. Secondly I arranged a date for delivery and just before the due date I received a call to say they would not be able to deliver for a further four days. I had arranged my own fitters which then had to be cancelled and rescheduled which was a cost to me, no apologies from SCS or an offer of free delivery to compensate for their screwup. I am at the delivery date and it’s 10.00am and still no carpet. I am totally disgusted with the whole deal. Please learn from my lesson don’t even go there.”

Helpful Report

Posted 6 years ago

“£2000 FORX2 2 SEATERS.SOFT WOOD FRAMES FABRIC ONLY ON ONE SIDE OF CUSHIONS,SO YOU CANT TURN THEM.SO LIGHT AN AVERAGE PERSON CAN LIFT THEM UP WITH EASE. Poor build quality not impressed at all,we won't be rushing back there any time soon.”

Helpful Report

Posted 6 years ago

“Do not ever use this company! we bought a sofa and payed £1700 there and then for it in store, we got a snotty 19 year old kid with a disgusting attitude, we was then told it would arrive between 4-6 weeks, 2 days before the max 6 week period we was given we called them on the telephone to ask did they know a time slot as we still had not heard anything, we was then told it would be 2 and a half weeks after the max arranged time period we was given, we then recieved a call a few days later to say we owed £160 as a outstanding balance which we did not and they later admitted it was a error! we called there customer service department to tell them about the bad customer service we had received and there answer to rectify the situation was to say "sorry" seriously save your self the hassle and problems, this company are a bunch of clowns.”

Helpful Report

Posted 6 years ago

“Don’t ever use this company. Our sofa arrived faulty the back was loose on most of the chairs. I took out extra insurance with them in case anything went wrong. 12 months down the line I’m still battling with them to get it fixed. Totally useless and the insurance company Homeserve don’t want to no. Terrible experience avoid. I’m now going to write to the furniture abundsman”

Helpful Report

Posted 6 years ago

“I purchased a Corner Sofa from the Endurance Range. In the store it looked and felt lovely. When mine arrived, I was disappointed as the level of the head rest seemed lower in the corner arrangement to the rest of the sofa. The delivery driver said there was nothing that he could do and I was to phone the store. Anyway it was 2 days before Christmas, and I decided to leave it until after boxing day. Meanwhile I then noticed that the stitching wasn't level and there was a large gap on the corner arrangement, also the material had begun to pucker up as if the padding underneath had gone flat. Anyway to cut a long story short their repair man came out to have a look (weeks later) and said this was normal and all he could offer was a repair, I declined this as I knew this would then happen again on the replacement, the quality of the goods used to manufacture were poor. I eventually had the sofa collected and received a full refund. Be warned the word ENDURANCE does not stand up to its name. You hear so many horrible stories on here with customers struggling to get any where, I just want to let you know that you need to put everything in writing as I did (by e mail) my first was when the sofa was only 10 days old. It was ignored at first, but be pushy, don't be fobbed off, If you have problems within the first 28 days(and you put it in writing) you CAN demand a refund even if it then takes them forever to sort it out and collect it. Make a paper trail, don't use the phone. I have since ordered another sofa from Frank Knighton, the quality is so much better. The sofa that you see in the SCS showroom appears to be made better than the inferior quality one that arrives in your home.”

Helpful Report

Posted 6 years ago

“So far 1 star and I haven't even got my sofa! Warehouse telephoned me last Friday to say furniture has arrived can we deliver Thursday 29th, of course I said yes and was happy it had come in for time quoted. As the gentleman said it had arrived delivery booked etc we sold our old suite to accommodate the new arrival! Received call on Monday sorry there is slight delay delivery re-scheduled for Monday (arranged time off work etc etc) Received another telephone today sorry will have to re-arrange delivery don't know when now!!!!! How can this be when last week I was told it had arrived. No new suite, no old suite to sit on, a house of guests this weekend, messed work about, cannot take any further time off, etc etc etc I'm fuming, after sales for this company is appalling. They were all lovely though when spending the £3k in first place!!!!!!!!”

Helpful Report

Posted 6 years ago

“If it could give zero I would! We ordered a Dining Table from SCS just before Christmas, it finally arrived two weeks ago. On arrival we put the table together and went to put the erect seating arrangement only to discover that the legs for the seats were nowhere to be found, upon discovering this we rang customer service (Might as well be a brick wall). Long story short its now two weeks without legs and it found out that they have only ordered them yesterday instead of when they noticed they had gone missing even though i have been ringing them everyday!! Dreadful customer service, idiotic staff and the business savvy of an inept gorilla! even though i have been ringing them everyday!”

Helpful Report

Posted 6 years ago

“Sofa delivered with hole in, foot stool delivered with a mark on it. New foot stool delivered with a patch on it cover a previous problem and no padding on the foot stool. Only had sofa since 5 months already had to have new cushions as the original ones flattened. Still waiting for a new foot stool. Still waiting for scs manager to phone me. Customer service awful. Don’t buy from SCS”

Helpful Report

Posted 6 years ago

“Misleading advertising. ‘Free Fitting’ on carpets is not true. They deduct the cost of the fitting from the sale of the carpet, then they proceed to tell you that you have to pay the fitters on the day of fitting..how does that count as FREE FITTING 🤔”

Helpful Report

Posted 6 years ago

“very disappointed in the 2 and 3 sofa i bought, very cheaply made. ive only had this less than 6 months and its starting to show major wear and tear. i am gutted, as it cost me just over £1100, not worth the money”

Helpful Report

Posted 6 years ago

“We ordered a 3 seater settee from their Cheltenham store, last one in stock so could deliver quite quickly if we had this one. True to their word delivered in 5 days but they sent a 2 seater and a completely different design. When we rang the store they realised it was still on the shop floor. Still waiting for it to be sorted, will definitely not use again or be swayed by the salesman’s patter.”

Helpful Report

Posted 6 years ago

“My review is solely for the delivery guys James G and Rab R. Made it hassle free and clearly know what they are doing. The last crew obviously don't as this was a second attempt. However it is visibly damaged and needs to be replaced after all of this. So far from happy with the product and first delivery crew.”

Helpful Report

Posted 6 years ago

“The store was great with plenty to choose from and the staff at birstall were amazing. Michael helped me with the sofa selection and delivery options. the only down side was the 14 week wait as its so popular.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,878 reviews