SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,896 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy the insurance total waste of money they make every excuse possible not to pay out and believe me they will wriggle out of it!”

Helpful Report

Posted 6 years ago

“Very disappointed and that's putting it mildly bought two Lazy boy sofas from the southampton branch cost over £2,600 service in the store was great it was once the sofas arrived it all went wrong. You get told if anything wrong phone this number (customer service) within 3 days to get any problems with your goods sorted what a joke . The three seater recliner looked old already like the material was saggy and wrinkly over seat area and foot rest I would expect this maybe after a few years but not to arrive looking like it. I rung and informed them they sent someone out who said all you have to do is dress the sofa every day e.g. Try and stretch the wrinkles out which was impossible as they were already set in material and weren't going anywhere. We rung and complained every week for 8 weeks and every time they said we will call back but heard nothing so had to call them . Now they email us saying there is nothing wrong with the sofa and they will NOT be doing anything else with it case closed. I will NEVER buy from them again or recommend them I feel very let down and the money we spent I expected more but obviously SCS don't have the same ethics as myself.”

Helpful Report

Posted 6 years ago

“Ordered carpet for flat after surveyor confirmed the sizes, which was a little more, no problem. Tried to arrange fitting but fitters did not appear to want to come 70 miles, after various attempts by the office to get it organised (although they did last year !) Had to wait for the manager to call me back in a couple of days as staff were off. I ended up ringing back and they said no problem and it got booked for the 10th of the month. However, received a phone call on the 7th saying the fitter wasn’t going to be down my way on the 11th and I would be getting it done on the 15th ! Really! I had storage to vacate which was organised (for the 11th plus a days holiday)once I booked the carpets. Ended splitting my removals so the big items were done on the afternoon of the 15th. I was lucky the removal company were able to fit this in. When the carpets were fitted and I paid the fitters, I was told I had not paid them the correct amount so I had to ring up the branch and check. However, it appears that I should of been advised of the new amount to pay as I needed more carpet when surveyed, but I wasn’t, so not happy all (understatement!) in about that experience !!!! When complaining to SCS (apart from the carpet guy) they really do not seem to be interested. Not even their HQ cared !”

Helpful Report

Posted 6 years ago

“What a desater from start to finish it purchased a leather sofa from the Wakefield store when it arrives it was very badly damaged the delivery guys took photographs and explained the company would be in contact with me no one contacted me I had to telephone . I spent two weeks constantly telephoning finally you agreed to change the sofa with a one hundred pounds refund. The sofa arrived and guest what I'm still telephoning everyday for the small refund because you are telling me the company has a problem with refunds. What a joke. Never never again this has gone on now for 8 weeks. If any one purchase anything from this company. Well good luck.”

Helpful Report

Posted 6 years ago

“Overpriced furniture, not very good quality and terrible customer service.”

Helpful Report

Posted 6 years ago

“A big thanks to allan and the staff at scs tannochside,uddingston for helping me and my wife with our choice of new suite everything was done so seamlessly,Allan was brilliant with us and we will recommend scs at uddingston to our family and friends thanks again allan joe and linda”

Helpful Report

Posted 6 years ago

“We bought a full price dining suite which took 13 weeks to be delivered (not the 6 weeks promised). Within a couple of weeks the paint was coming off the chairs. It took several weeks to speak to someone to get the chairs replaced. The new ones came & are in worse condition than the originals. Obviously not quality checks done. The paint is coming off the table legs now too. it’s less than 6 months old. We paid a lot of money for very poor quality goods.”

Helpful Report

Posted 6 years ago

“I order a sofa charcoal but when it come it was brown shop says it was the light s in shop and l though l was getting chorcoal l went to shop to see someone but they says that was the colour l had order so they could not help me they should tell people that before they buy it would not go back l would tell family and friends and work colleagues not to shop they not a happy customer”

Helpful Report

Posted 6 years ago

“Absolutely terrible service from the start! Like being in a western movie with the cowboys they use there... hidden costs, charges and silly things. Knocked the price of our carpet up and then hid a fitting fee in there and said it was free.. when the contractor fitters came they expected 160 for fitting we weren’t told about! Shocking.. stay clear of them!”

Helpful Report

Posted 6 years ago

“Delivery men rang and arrived on time. Good, efficient service and they took away all packaging. Banter between Geordie and Neil made me smile. Very helpful, 10/10.”

Helpful Report

Posted 6 years ago

“Chair delivered damaged with a tear in the fabric in January 2019. Still waiting for a repair (refused to replace the chair even though it was clearly damaged goods) Two appointments have been made for a repair which have both been cancelled. We now have a date in May for a repair. Avoid using this company!”

Helpful Report

Posted 6 years ago

“My new sofa arrived today Very happy with the furniture and the service recieved”

Helpful Report

Posted 6 years ago

“The name ‘aftercare’ is ironic in itself! As seems to be the case with practically everything these days, once you’ve paid your cash, nobody gives a toss! Spent around £2500 on sofas for them to turn up and the guys couldn’t fit two of the feet on the corner sofa correctly so had to slice open the black covering underneath to temporarily ‘place’ them in position. 6 weeks later and countless e mails sent with extremely sparse responses, I ended up ringing the store we purchased from (Cardiff gate) to actually get a bit of help from the manager in receiving the correct replacement feet. I then booked in an ‘engineer’ to attend between 7:30 - 1pm today and finally replace the frayed sheeting dangling down from the underside of my sofa (which obviously looks totally s**t), and replace the incorrect feet...........baring in mind that my mrs and 2yr old have been sat in the house waiting around since 7:30 for someone to arrive (great 1st day of half term 👍🏼), I then get a call at 11:15am to say the engineer has rung in sick so we have to wait another month for an appointment! No idea why i’m getting a call that late on to tell me no one is coming when the engineer probably rung in sick at about 7am. Obviously I’m met with the usual ‘all I can do is apologise’ so I suppose all I’m expected to do is suck it up! What a complete joke! Go elsewhere people, they’re not interested!!”

Helpful Report

Posted 6 years ago

“Spent over £2000 on a settee paid an additional £300 for insurance cover. Have had the settee for just over a twelve months now and it's starting to fail structurally as well as the fabric starting to snag. No good for a Lazy boy settee. SCS have informed us the insurance only covers the reclining mechanism and nothing else. So for all of you people who fact buying a Lazyboy settee from SCS. DONT they have no customer service and there business ethics stink.”

Helpful Report

Posted 6 years ago

“I purchased a Sisi Italia 3 seater leather sofa from Scs 11 months ago and the leather has started to discolour badly on one of the seat pads turning an orange/ yellow colour and the foam has dipped and sagged in various places Scs have looked at the sofa and stated that this is normal wear and tear ! The sofa is 11 months old cost over £2000 and we upgraded to the better quality leather, if this is their best I would hate to see their worst . I am extremely upset with the response and aftercare I have received from Scs so will be seeking an independent report and taking this further, please be careful if you are considering a purchase from this retailer they are not members of the furniture ombudsman.”

Helpful Report

Posted 6 years ago

“Keep hold of your hard earned cash scs are all cowboys sold us endurance leather sofa ,ha ha its not leather at all !!! Flaking everywhere it looks like ive gone over it with sand paper, only had it a couple of years and its falling apart , they have admitted the sofas are faulty but they want us to spend more money? !!! The customer service is out of this world !!! Literally go to ikea any where but this place”

Helpful Report

Posted 6 years ago

“Please stay away from scs I wish I paid that little bit more and supported a local than go with scs, I am still having both after 4 months of my carpets being laid, first the fitters broke my fairy lights, then they charged me an extra £20 when leaving so for fitting it cost me a total of £140 then I paid for new grippers but when I took the old carpet apart the grippers were fine so they were left but we never seen the new grippers which should of been left, then when I went to check the carpet they left a massive buldge on one of the steps on my stairs, they also left all the bars that go under the door off so we had to fit them ourselves, I have phoned and complained constantly but I’ve still had no luck with getting it fixed, PLEASE STAY CLEAR OF SCS”

Helpful Report

Posted 6 years ago

“Changed my carpet fitting data less than 24 hours before fitting. Had to re-assemble my living room waiting for the next available date 1 week later not to menton the time off. No consiliatory effort made what-so-ever.”

Helpful Report

Posted 6 years ago

“Awful experiences with SCS. Carpets that didn't fit the rooms properly, no communication about this. Re-ordered carpets in the correct size and was told 2-3 weeks for delivery. Then had an email (no phone call) saying the carpets would now not be ready for a further 6 weeks. Eventually received a phone call on the day they were meant to be coming originally to say just to let you know they're not coming today! Carpets then took 5 more weeks so booked in 6 weeks just to be on the safe side. Meaning a total of 10 weeks with no furniture or carpet in the bedroom except for a bed. Offered a minimal compensation fee for the inconvenience which surprise surprise there has been no sight of despite being told it would be issued 48 hours after fitting. The only positive was the carpet fitters were very efficient and did their best to work around my availability. Would use the fitters again but definitely not the shop!”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company with the most shocking customer service I have ever experienced. I have never written a review of a company before but felt compelled to after the experiences we have had with SCS. Bought our flooring from them last year in a new build house. We have a baby and it was important that they stuck to timescales for fitting as we had concrete floors which were dangerous for a baby. After we completed the order and paid the money, they decided that they actually couldn't fit on agreed dates and we had to wait an extra week for the flooring to be completed. Great start, but just the start. Fitters turned up 8 hours late! 8 HOURS! it was about 8pm when they turned up and they wanted to finish the job in one go so stayed until 3.00am! they were also drinking on the job, just gets better and better! After the bad experience involved with fitting we thought nothing else could go wrong, WRONG, after a week the flooring started coming up in the kitchen, bathroom and elsewhere. We called SCS numerous times to come and sort it but fitters would never come out and ha;lf the time the store wouldn't answer. After 4 months they sent out a surveyor who agreed that the issue was with the fitting and had to send his report to Head Office who would rectify the issue, oh guess what, after calls for another 3 months we kept being told we would get a call back and never did. Today we called up asking to be put through to the ever illusive operations manager to be told we couldn't speak to anyone and that a decision was made that we had refused full gluing of the flooring which had caused the issue (not true, we weren't ever advised of this) and this was contrary to what the surveyor had reported. The lovely chap on the phone wouldn't let us speak and just kept repeating that the decision had been made. Great customer service! So now we have flooring that wasn't fitted correctly, coming up from the door bars and the edges in all parts of the house and no one has been bothered to come and sort it for 12 months. AVOID THESE COWBOYS LIKE THE PLAGUE!”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,896 reviews