SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,878 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother with this company the after sales is terrible no understanding at all we have had nothing but trouble with our sofa the arms the seat the recliner had someone come out look at it report it wait for someone to get back wait up to 3 weeks before they came again to try to fix all the problems, but guess what turn up only to be told to fix one or two things so again more waiting having to call customer sales team again the dreaded call made to feel like it's our fault and will not replace only fix it where are our rights!! so here we go again out comes the chap to fix it again I feel sorry for him he has tried his very best but have put in report give it a week and see what happens if not on the phone again really do not know where to go with this it's been 3 months all because we didn't report it before 28 days.never again will we buy from scs the aftercare is rubbish if the company were to read these reports maybe they might see how people really feel and who knows even rectify it. Please train people who can understand the problem and not just read from a sheet where has face to face conversation gone all to easy for the company to just do it by phone no one wants to take responsibility anymore.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE !! Bought a sofa from chester branch, sofa delivered damaged and told I have to wait 5 weeks for the repair. Vinny and Dave the store manager have not even got the courtesy to respond to my calls and emails . Worst buying experience I have ever had”

Helpful Report

Posted 6 years ago

“Paid almost 3 thousand pounds for lazyboy 5 seater cover included damage and burns they will not honour the insurance and recover 2 seats the cigarette fell between 2 cushions its not good enough they overcharge for furniture you can get for half that price elsewhere scs are thieves”

Helpful Report

Posted 6 years ago

“Paid £2000 for a lazy boy sofa with USB port, it’s less than 9 months old it’s stopped working . The recliner has all gone out of shape. And they have refused to change it ? Orderd parts in jan been messaged around still no parts. And only changing the part u sit on. Rand again today and still no parts. I’ve asked for some one to come look at the sofa again. It should be changed for the price we paid not offered the seated area to be changed. And now the foot part has come loose. The After care Service department are less than helpful . And I would not recommend this company !!!!!”

Helpful Report

Posted 6 years ago

“Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot take delivery on any other day but a Sunday for the next two weeks. ScS refuse to engage, other than to inform me that my concerns have been noted and remind me of thier delivery days. Emails now take at least a full day to be responded to. Questions are ignored other than to say "my concerns are duly noted". The only choice I have is to now cancel my order or wait for a further two weeks. Frankly the most unbelievably poor customer service I have ever received. Will update of anything actually changes.”

Helpful Report

Posted 6 years ago

“We bought a whole furniture set in store spending a fair bit. At the point of sale we were pressured into buying the cleaning kit that comes with the furniture. We were told it comes from the manufacturer and is strongly recommended. After a heavy sales pitch we formed out £50. This was before Christmas. No professional cleaning/care kit came with the delivery so we waited a few weeks and then contacted scs. They said they would talk to the manufacturer for us. Another few weeks and we called again, same story. This Friday (15th March) we got a generic House of Fraser kit - sofas, furniture, and flooring. There is a 225ml bottle of degreaser, a 225ml bottle of surface cleaner, and some wipes inside. The upsell is an absolute con.”

Helpful Report

Posted 6 years ago

“Bought carpets and underlay from there Livingston branch.After the carpets and underlay had been fitted I was left with close to 20 sqm of underlay left over enough to do another 2xrooms. That's after their own estimator came out and sized all the stairs and rooms for us. Thought it would be really easy to take back the unopened underlay to the shop and get my money back as they made a mistake with the amount they supplied. But no what the salesman (MO) didn't tell me was that i needed to purchase far more underlay than i needed in order to qualify for the free fitting . On speaking to the salesman MO,the store manager John, Regional Manager, I am no further forward in getting a refund. So please be careful when buying from these people they will not think twice about taking far more money from you than is required. I would never buy from this company again disgusting way to treat people, spend the best part of £3000 in there store to be told we will take back the underlay but you will then be due us money as you then won't qualify for the free fitting absolute joke. Thanks SCS for a terrible customer experience.”

Helpful Report

Posted 6 years ago

“Couldn't, get sofa into flat told them it would be difficult salesman said it will go in because we take all the cushions off but now can't have a refund because told it is sale stock now got to pay £80 extra for it to be put together in the flat do not spend any money with this company .if you purchased a sale item from Tesco they would be more than happy to refund your money I thought customer always right. not with SCS it seems never again.”

Helpful Report

Posted 6 years ago

“1st they delivered my sofa with the wrong foot stool n I had 2 wait 13 weeks for the write 1 n now my cushions have gone in my sofa n this has been going on since last year n still not been repaired very rude people never answer my emails n have never rang me 2 let me know what is going on so mad about this 😡😡😡😡😡”

Helpful Report

Posted 6 years ago

“Message to Dave re: itching! Recently purchased furniture from Sofology, my husband itched and my reaction was much worse with coughing, burning skin, red eyes and flu symptoms, I could not sit on it at all. All attempts to get rid of the strong chemical odour failed and I had to shut my lounge off. Luckily I have no young children! After much complaining ( the fabric didn’t match either ) I did get a refund and the furniture removed . Apparently you have a 30 day cooling off period by law and can demand a refund if it’s not fit for purpose, also the trading standards and ombudsman can help you , SCS may pay attention if you say you will take the matter to them! Good luck, it’s no joke, it will have been sprayed with something toxic on its way to you!”

Helpful Report

Posted 6 years ago

“Lied to by salesperson at Horwich store. Trevor never called me back as promised. Matt salesman told me all our items would be delivered together on one day,to save me taking time off work. Now they have told me that wont happen and there will be different deliveries. They have ordered the wrong trim on one of the sofas, told me they couldnt change it as the sofa was already made, then the following week when i asked where it was, they told me it wasnt made yet and wouldnt arrive for another 4-6 weeks. I shall never order from them again and will be telling all our contacts what a poor experience we have had with SCS after spending over £5k with them!”

Helpful Report

Posted 6 years ago

“I was lied to on more than one occasion by Trevor the salesman at the horwich store just to get a sale from promising a free foot stool with my purchase giving a free kit worth £50 told me guardsman had poor service and is no longer business.once I decided to buy it he denied free gifts and opted to giving a small kit free to 10% off the footstool and not notifying me of no cancellation policy he also tried to then add £30 for the kit to my bill good job I noticed unfortunately we liked the sofa so agreed let’s hope when I receive it we are happy will never return as a customer and will worn all family and friends”

Helpful Report

Posted 6 years ago

“Promised delivery in 4 wks took longer paid cash no discount and no updates on delivery won't buy from you again”

Helpful Report

Posted 6 years ago

“My furniture is poorly manufactured using cheap materials. The wooden frame has no wadding around it just material stretched accross it. Not only can the wooden frame be felt it is also clearly visible. There arent even any zips in the scatter back cushions. I suffered personal injury due to staples being exposed and this company claim the furniture is of good quality. I am severely disabled and house bound, therefore i had to purchase these items on line. Had i seen it in the showroom i would never have purchased it. I am seeking legal advice re my personal injury and have arranged for an independent furniture assessor to write a report for me. The way i have been treated is disgusting. Shane on you SCS”

Helpful Report

Posted 6 years ago

“After being fobbed off for 2 weeks i have just found out that my sofa is still to be made by the factory in China, they eastimate another 4 weeks which will be 14 weeks from order day. BEWARE”

Helpful Report

Posted 6 years ago

“Do not buy from here send you a broken sofa . Make you wait 5 weeks for a repair and vinny and Dave at the chester store who are supposed to be managers don’t even bother to return your call . Never again Terrible service”

Helpful Report

Posted 6 years ago

“i was told due to my wife's illness you could be flexible on delivery due to a lot of hospital visits and operations. At first i was told delivery was going to be either Monday or Tuesday i explained that those dates are not possible and was offered Saturday. Unfortunately something came up on Saturday and i can't be around all day like asked and i was prepared to so i went to the store to re arrange then i was shown where i signed and about the 7 days delivery slot i did explain that you told me you could be flexible but only in the 7 days when i tried to get my sofa re delivered. Due to your attitude and lack of co-operation i went to franks and ordered £2000 worth of carpets.”

Helpful Report

Posted 6 years ago

“Completely misleading pricing. Given wrong information in store, then price continuously went up each time I spoke to someone. The carpet fitting isn’t free- this is simply not true, i ended up paying g £400 to the fitters on the day. SCS also failed to let me know when the fitters would be arriving, thankfully I chased it up to be told they’d be there at 7.30 the next day! I couldn’t get all the furniture moved in time meaning I was charged extra. Not worth it, not as cheap as you think, sloppy and unprofessional.”

Helpful Report

Posted 6 years ago

“Absolutely appalling. Bristol store at Cribbs Causeway, do not go near them! Keith in carpet section has ignored our calls after his store and fitters fit a incorrectly measured carpet in our hallway. 4 months later and Keith is still not returning calls nor any help from SCS central management. Absolutely horrendous.”

Helpful Report

Posted 6 years ago

“We bought 2 Kiki sofas, one in green and one in grey, when they were delivered the sofas came in halves, which cost £100 more, so they could get them through the doors. Had all the add-ons, insurance and care package, came to about £2,500 The legs wasn't central on both sofas, the cushions made you feel you were sitting on mount Everest, both left arms on each sofa didn't match the right side. When you sat on the sofas the side without the leg collapsed straight to the floor, when you sit down they creak, we are staying in our bedroom as you can't sit on them. There customer service seemed to take an attitude direction when we told them we wanted our money back, they were very sarcastic. Told us we wouldn't get our insurance money back, so that's great, we've got £280 insurance on sofas we don't possess. The care pack which we paid £50 for, we've never received it, delivery men said it would be sent. Please do not go anywhere near this company, their attitude stinks.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,878 reviews