SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chair delivered damaged with a tear in the fabric in January 2019. Still waiting for a repair (refused to replace the chair even though it was clearly damaged goods) Two appointments have been made for a repair which have both been cancelled. We now have a date in May for a repair. Avoid using this company!”

Helpful Report

Posted 6 years ago

“My new sofa arrived today Very happy with the furniture and the service recieved”

Helpful Report

Posted 6 years ago

“The name ‘aftercare’ is ironic in itself! As seems to be the case with practically everything these days, once you’ve paid your cash, nobody gives a toss! Spent around £2500 on sofas for them to turn up and the guys couldn’t fit two of the feet on the corner sofa correctly so had to slice open the black covering underneath to temporarily ‘place’ them in position. 6 weeks later and countless e mails sent with extremely sparse responses, I ended up ringing the store we purchased from (Cardiff gate) to actually get a bit of help from the manager in receiving the correct replacement feet. I then booked in an ‘engineer’ to attend between 7:30 - 1pm today and finally replace the frayed sheeting dangling down from the underside of my sofa (which obviously looks totally s**t), and replace the incorrect feet...........baring in mind that my mrs and 2yr old have been sat in the house waiting around since 7:30 for someone to arrive (great 1st day of half term 👍🏼), I then get a call at 11:15am to say the engineer has rung in sick so we have to wait another month for an appointment! No idea why i’m getting a call that late on to tell me no one is coming when the engineer probably rung in sick at about 7am. Obviously I’m met with the usual ‘all I can do is apologise’ so I suppose all I’m expected to do is suck it up! What a complete joke! Go elsewhere people, they’re not interested!!”

Helpful Report

Posted 6 years ago

“Spent over £2000 on a settee paid an additional £300 for insurance cover. Have had the settee for just over a twelve months now and it's starting to fail structurally as well as the fabric starting to snag. No good for a Lazy boy settee. SCS have informed us the insurance only covers the reclining mechanism and nothing else. So for all of you people who fact buying a Lazyboy settee from SCS. DONT they have no customer service and there business ethics stink.”

Helpful Report

Posted 6 years ago

“I purchased a Sisi Italia 3 seater leather sofa from Scs 11 months ago and the leather has started to discolour badly on one of the seat pads turning an orange/ yellow colour and the foam has dipped and sagged in various places Scs have looked at the sofa and stated that this is normal wear and tear ! The sofa is 11 months old cost over £2000 and we upgraded to the better quality leather, if this is their best I would hate to see their worst . I am extremely upset with the response and aftercare I have received from Scs so will be seeking an independent report and taking this further, please be careful if you are considering a purchase from this retailer they are not members of the furniture ombudsman.”

Helpful Report

Posted 6 years ago

“Keep hold of your hard earned cash scs are all cowboys sold us endurance leather sofa ,ha ha its not leather at all !!! Flaking everywhere it looks like ive gone over it with sand paper, only had it a couple of years and its falling apart , they have admitted the sofas are faulty but they want us to spend more money? !!! The customer service is out of this world !!! Literally go to ikea any where but this place”

Helpful Report

Posted 6 years ago

“Please stay away from scs I wish I paid that little bit more and supported a local than go with scs, I am still having both after 4 months of my carpets being laid, first the fitters broke my fairy lights, then they charged me an extra £20 when leaving so for fitting it cost me a total of £140 then I paid for new grippers but when I took the old carpet apart the grippers were fine so they were left but we never seen the new grippers which should of been left, then when I went to check the carpet they left a massive buldge on one of the steps on my stairs, they also left all the bars that go under the door off so we had to fit them ourselves, I have phoned and complained constantly but I’ve still had no luck with getting it fixed, PLEASE STAY CLEAR OF SCS”

Helpful Report

Posted 6 years ago

“Changed my carpet fitting data less than 24 hours before fitting. Had to re-assemble my living room waiting for the next available date 1 week later not to menton the time off. No consiliatory effort made what-so-ever.”

Helpful Report

Posted 6 years ago

“Awful experiences with SCS. Carpets that didn't fit the rooms properly, no communication about this. Re-ordered carpets in the correct size and was told 2-3 weeks for delivery. Then had an email (no phone call) saying the carpets would now not be ready for a further 6 weeks. Eventually received a phone call on the day they were meant to be coming originally to say just to let you know they're not coming today! Carpets then took 5 more weeks so booked in 6 weeks just to be on the safe side. Meaning a total of 10 weeks with no furniture or carpet in the bedroom except for a bed. Offered a minimal compensation fee for the inconvenience which surprise surprise there has been no sight of despite being told it would be issued 48 hours after fitting. The only positive was the carpet fitters were very efficient and did their best to work around my availability. Would use the fitters again but definitely not the shop!”

Helpful Report

Posted 7 years ago

“Absolutely disgusting company with the most shocking customer service I have ever experienced. I have never written a review of a company before but felt compelled to after the experiences we have had with SCS. Bought our flooring from them last year in a new build house. We have a baby and it was important that they stuck to timescales for fitting as we had concrete floors which were dangerous for a baby. After we completed the order and paid the money, they decided that they actually couldn't fit on agreed dates and we had to wait an extra week for the flooring to be completed. Great start, but just the start. Fitters turned up 8 hours late! 8 HOURS! it was about 8pm when they turned up and they wanted to finish the job in one go so stayed until 3.00am! they were also drinking on the job, just gets better and better! After the bad experience involved with fitting we thought nothing else could go wrong, WRONG, after a week the flooring started coming up in the kitchen, bathroom and elsewhere. We called SCS numerous times to come and sort it but fitters would never come out and ha;lf the time the store wouldn't answer. After 4 months they sent out a surveyor who agreed that the issue was with the fitting and had to send his report to Head Office who would rectify the issue, oh guess what, after calls for another 3 months we kept being told we would get a call back and never did. Today we called up asking to be put through to the ever illusive operations manager to be told we couldn't speak to anyone and that a decision was made that we had refused full gluing of the flooring which had caused the issue (not true, we weren't ever advised of this) and this was contrary to what the surveyor had reported. The lovely chap on the phone wouldn't let us speak and just kept repeating that the decision had been made. Great customer service! So now we have flooring that wasn't fitted correctly, coming up from the door bars and the edges in all parts of the house and no one has been bothered to come and sort it for 12 months. AVOID THESE COWBOYS LIKE THE PLAGUE!”

Helpful Report

Posted 7 years ago

“Absolutely appalling. The carpet was stairs and landing and in the end proved more expensive than anticipated. The fitters left the carpet billowing on the steps so that it was a virtual safety hazard. They appeared to measure the carpet wrongly so that the carpet on the bottom step had to be stretched and tightly tightly nailed under the lip, it now keeps coming away. I complained to ScS who sent a surveyor out and two subsequent fitters, but the stair looks like an amateur job and the carpet on the bottom step has even been patched up with the pattern (Weft) going the wrong way. The deal was free carpet fitting. You get what you pay for.”

Helpful Report

Posted 7 years ago

“Carpet fitters broke my staircase when fitting the carpets. 3 phone calls, several emails and no one responds or even cares. Fed up. NEVER Again”

Helpful Report

Posted 7 years ago

“Had our sofa delivered today by Adam c and Mike w from Elland hx.. Very friendly guys notify me an hour before delivery unwrapped the sofa and chair put the feet on thank you guys keep up the good team work 😊👍”

Helpful Report

Posted 7 years ago

“Relationship between carpet fitters and store is appalling. Store sub-contract and can’t seem to get fitters to come back and sort problem. Had my whole house carpeted and they didn’t fit door bars between tiles and carpet said store hadn’t sent the right ones. Took me over 20 phone calls to store managers to get it resolved they don’t phone back when they promise to. Rubbish customer service.”

Helpful Report

Posted 7 years ago

“Ordered a lazy boy suite. The framework became very loose after 2 years. Above the suite in the showroom was a huge sign saying there is a 10 year free framework guarantee on all our frameworks. When you phone up after one year to complain you will find there is a £75 pound call out fee. Yes it’s in the small print of your contract, but there is no bloody mention of it on their signs. Their salesman was also pleased to mention the free guarantee, but again no mention of the call out charge.”

Helpful Report

Posted 7 years ago

“I will never ever purchase from this company again. Firstly the free fitting, their advert says free fitting. I was told we had to buy underlay to get free fitting, I then ordered 3 sq m of underlay, I was then told it has to be underlay for at least 90% of the carpet size. I didn’t go any further as it seemed something else would disqualify me on free fitting. Secondly I arranged a date for delivery and just before the due date I received a call to say they would not be able to deliver for a further four days. I had arranged my own fitters which then had to be cancelled and rescheduled which was a cost to me, no apologies from SCS or an offer of free delivery to compensate for their screwup. I am at the delivery date and it’s 10.00am and still no carpet. I am totally disgusted with the whole deal. Please learn from my lesson don’t even go there.”

Helpful Report

Posted 7 years ago

“£2000 FORX2 2 SEATERS.SOFT WOOD FRAMES FABRIC ONLY ON ONE SIDE OF CUSHIONS,SO YOU CANT TURN THEM.SO LIGHT AN AVERAGE PERSON CAN LIFT THEM UP WITH EASE. Poor build quality not impressed at all,we won't be rushing back there any time soon.”

Helpful Report

Posted 7 years ago

“Do not ever use this company! we bought a sofa and payed £1700 there and then for it in store, we got a snotty 19 year old kid with a disgusting attitude, we was then told it would arrive between 4-6 weeks, 2 days before the max 6 week period we was given we called them on the telephone to ask did they know a time slot as we still had not heard anything, we was then told it would be 2 and a half weeks after the max arranged time period we was given, we then recieved a call a few days later to say we owed £160 as a outstanding balance which we did not and they later admitted it was a error! we called there customer service department to tell them about the bad customer service we had received and there answer to rectify the situation was to say "sorry" seriously save your self the hassle and problems, this company are a bunch of clowns.”

Helpful Report

Posted 7 years ago

“Don’t ever use this company. Our sofa arrived faulty the back was loose on most of the chairs. I took out extra insurance with them in case anything went wrong. 12 months down the line I’m still battling with them to get it fixed. Totally useless and the insurance company Homeserve don’t want to no. Terrible experience avoid. I’m now going to write to the furniture abundsman”

Helpful Report

Posted 7 years ago

“I purchased a Corner Sofa from the Endurance Range. In the store it looked and felt lovely. When mine arrived, I was disappointed as the level of the head rest seemed lower in the corner arrangement to the rest of the sofa. The delivery driver said there was nothing that he could do and I was to phone the store. Anyway it was 2 days before Christmas, and I decided to leave it until after boxing day. Meanwhile I then noticed that the stitching wasn't level and there was a large gap on the corner arrangement, also the material had begun to pucker up as if the padding underneath had gone flat. Anyway to cut a long story short their repair man came out to have a look (weeks later) and said this was normal and all he could offer was a repair, I declined this as I knew this would then happen again on the replacement, the quality of the goods used to manufacture were poor. I eventually had the sofa collected and received a full refund. Be warned the word ENDURANCE does not stand up to its name. You hear so many horrible stories on here with customers struggling to get any where, I just want to let you know that you need to put everything in writing as I did (by e mail) my first was when the sofa was only 10 days old. It was ignored at first, but be pushy, don't be fobbed off, If you have problems within the first 28 days(and you put it in writing) you CAN demand a refund even if it then takes them forever to sort it out and collect it. Make a paper trail, don't use the phone. I have since ordered another sofa from Frank Knighton, the quality is so much better. The sofa that you see in the SCS showroom appears to be made better than the inferior quality one that arrives in your home.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,906 reviews